Laura has worked at Cygnet for over 12 years. First as a Support Worker, then as a Mental Health, and Senior Mental Health Nurse, and now a Clinical Manager. Laura started her career in care as a Support Worker for the NHS and joined Cygnet in 2011.
What attracted you to Cygnet?
I had 2 young children, one with severe health needs, so I needed to work close to home. I also knew some people who worked at Cygnet already. I joined; working on Delfryn’s female unit/ward and was so lucky to join a long-standing team at that time – most of whom had been there since the site opened in 2005. I was so lucky; to get their knowledge, a brilliant induction, and, an understanding of their humanist approach to caring for people with mental health needs.
In all your years with Us, has Cygnet been a supportive employer?
From the start, if I had any concerns or felt overwhelmed, I’ve always been supported. I have a real interest in pharmacy and medication in this setting and trying to understand how things work and why. I’ve always had a lot of questions and wanted to keep learning plus I’ve been privy to many physical observations and this has always been encouraged. In 2015, I went back into education to study at University as a mature student. In 2018, I got my mental health nursing degree qualification. I managed to keep working at Delfryn throughout Uni, working night shifts. When I qualified, I joined the Male Unit at Delfryn.
As a female, and a newly-qualified Mental Health Nurse, how did you find working on the Male Unit?
I got more out of it than I expected. I think I had the wrong perception of how it would be to work with males who are severely unwell. Obviously, there can be some uncomfortable situations and you can sometimes be exposed to aggressive behaviours, but, I’ve been surprised how much more you can get out of working with men, as they can open up more when given time and encouragement. I had a patient who had been with us for over 4 years and over time he’d been able to have open and honest chats about when and why he felt he could relapse into drugs. Recently, he contacted me as he was being discharged back into the community. After being under supervision for over a decade by various medical organisations, I asked him what had made a difference in finally getting him ready to go back into the community and learn new skills to allow him to start again. He told me that Cygnet had treated him and spoken to him ‘like a human being’. I think sometimes there can be so much clinical speak within mental health and the medical professions supporting service users, we forget how to interact and communicate with them ‘normally’. At Delfryn – we have a real humanistic approach and, as a Clinical Manager now, I know how to support my Nursing team to be able to build better rapport and communication with our patients and to support the Team in turn, while they support the patients.