When arriving at site Russ was speaking to multiple staff to support them through various personal challenges. Russ had also arranged to come in to support his ward / staff to attend shift safely and to return home safely due to the recent unrest. He had checked in with his team making sure they were supported in work and outside work.
Patricia recently supported a service user to go away for the week on a holiday. This was really positive as the service user really enjoyed themselves as well as all of the planned activities. Patricia showed a positive attitude throughout and was really supportive when encouraging the service user to explore new activities out in the community.
James has been instrumental in supporting a new admission with moving and handling. James has been available for staff to teach and role model excellent communication and manual handling skills as well as promoting positive relationships. This has supported the patient in settling into Newham House to begin her rehabilitation.
Since the introduction of our new HR information system, Workday, Dylan has been my go to person and has offered huge amounts of help and support to me and wider teams. Dylan has put together a really helpful guide around Workday to further support colleagues. The guide has personally been a really useful source of resource to me. Thank you Dylan!
Steph has been instrumental in supporting a new admission with hoisting and developing routines. Steph has been available for staff to teach and role model excellent communication and manual handling skills as well as promoting positive relationships. This has supported the patient in settling into Newham House to begin her rehabilitation.
Ever since I joined the company 17 years ago Paul has always provided brilliant support. Most recently we urgently needed some new equipment for an important video shoot and Paul was able to source the items and have them delivered in time. The items proved to be crucial on the day and if not for Paul it would not have been the success it was.
Linda supported me this week by offering to pick up a psychological assessment from another local cygnet service so i could have access to it. Linda went out of her way to do this and offered, demonstrating her commitment to support her team members, and go above and beyond! She is an excellent team player and is always quick to help others.
Alice our service new manager has been amazing support over the last couple of months, She has found the time to rearrange the office in a sweet and suitable way. Alice has also been very supportive in the house, bringing shopping items in when they arrive, getting used to both the residents and the staff members, She does her work deligently.
I want to recognise Brenda; she arrived to us on LWS initially during a very challenging and difficult period however Brenda showed excellent resilience and continued to attend for her shift each day and presents with a huge smile on her face and always willing to complete her duties. Brenda you are a STAR and always remember this!
Sophie recently completed a 4 hour sponsored walk for Dementia UK which was successful with other staff from the service and service users. Sophie remained positive throughout and encouraged other service users to be involved.
Opeyemi has been seen to have the strength and determination to rise through tough challenges in the form of providing amazing support to a resident who had hit out during an incident.
He has remained supportive/positive and continued to provide the best care possible to de-escalate the situation with good effect.
Angela supports her team in every area of their work. She is always willing to help and even when we are short staffed sometimes, she still find times to lend her ear to your issues. She puts the service first and when the going gets tough you would always want Angela in your corner to help fight your issues with honesty and professional advice always .
