When supporting one of our patients to a GP appointment, an older gentleman had a cardiac arrest in the waiting room. This was frightening for both our patient and Mystialeigh. Mystialeigh managed the situation, comforting and supporting our patient. She always cares deeply, and works effectively to provide the best person-centred support.
Due to a recent maintenance issue where staff were required to stay behind for the safety of a service user until this could be fixed, Khurram offered to stay behind until this could be fixed and was offering solutions if this was not the case. Khurram ensures the service user was supported while this was fixed and ensured the safety of all.
Molly has recently supported a service user with an MRI. Molly has built a strong and trusting relationship with this service user, and was specifically requested by the service user to support him. Molly encouraged him to attend the scan despite him feeling anxious, and helped to calm him. Thank you Molly!
Becky has been a great help and support while I have been a team member down for the past few months Becky has stepped in and not only worked her SMHSW role but also worked with me on the Ward Clerking and Reception side. Becky has shown me great support and also the ward and I cannot thank her enough for this!
Debbie is very kind and supportive from a catering and also personal perspective while I am currently heavily pregnant with limited mobility. Debbie is always there to lend a helping hand, and to bring a brew when she can. Debbie’s cooking is one of the best across the catering team, and I will miss her lovely Sunday dinners!
Brendon is great with the residents – he’s fun & engages so well with them. Brendon will always put the residents best interest 1st then go the extra mile every single time. Brendon is not only a brilliant support to the residents but also to his colleagues. He makes himself available to always lend a hand that being even on his breaks.
Peter was helping a new member of the team with a resident going through a difficult time. He passed all of his knowledge and best practice to the new member and this worked well – amazing teamwork between them.
One of our patients witnessed a cardiac arrest in a member of the public. Mary took the time to understand how the patient was feeling as a result of this incident, to provide compassionate emotional support and to give the patient helpful strategies for dealing with this type of incident.
The team at Walkern Lodge would like to thank Natalie for being resilient when it comes to vacancies. Natalie would always keep searching and not giving up for candidates when we feel like there’s no hope and we won’t find anyone! Natalie reassures us and uploads many candidates on Harbour. Thank you for always being resilient and positive!
Fatoki among others recently has endured unbearable racial abuse by a particular patient, this has not impacted in his care towards this patient he has shown amazing strength and resilience and it is a pleasure to work alongside him. He manages to lift the patients spirits through his favourite songs he is amazing!
No matter what life throws at Ellie, she always manages to remain resilient and provides the highest standards of care not just to the service users but sometimes to her colleagues as well.
Always finding a silver lining, Ellie is a much admired source of positivity and inspiration who can turn even the dullest day into one full of joy.
Debs has been at Beacon House since it’s opened, and although I’ve only worked at Beacon House 1/13 of her years, from what I’ve seen, she is passionate about our individuals. There has been many times when she’s come to work outside her shift as she was worried there wouldn’t be enough staff on snow days, showing her passion and hard work.
