Shelby started her career at Cygnet as a support worker, qualifying as a nurse in January 2023 recently passing her preceptorship and she is smashing it. She has turned into an amazing nurse who has good boundaries, cracking communication skills, works incredibly hard to ensure her work is done and already supports the team amazingly. Well done!
We have recently had a change over of new staff and the allocations have been difficult to rotate due to new starters gaining experience. Alex volunteered himself to go with one of the challenging service users multiple times. Alex always brings positive morale and is willing to put himself forward for the company.
Sarah qualified as a Nurse 18 months ago and since working at Nield House has grown into her role from a Nurse to a Senior Staff Nurse and more recently covering for management during leave. Sarah is able to positively lead the team by acting as a role model and leading by example. Nothing is ever too much trouble for Sarah and she is an asset.
Keeley stayed at work after starting at 13:00 through the night to support her team due to the acuity on the ward and completed a night shift. She has shown great passion for the patients and ensuring the safety at the detriment of herself.
Due to a necessity in the nursing team Katie has been taking on extra roles that are not normally within her remit. She has been conducting ward rounds, morning meetings and other nursing aspects that she has not only completed she has excelled at.
Tessa was supporting not only a challenging resident that is going through a crisis, she also showed amazing resilience and pass this on to the team which helped the team feel more confident. She is a credit to Outwood.
Luke always works well with the residents but specifically was seen to be doing some great work with encouraging a resident to try new activities and making it fun in the garden, as well as getting other staff involved. It was great to see that. Keep it up Luke.
Deanna works on the ward as a SMHSW, as well as being a part time trainer for SI. Deanna will ensure she has the time and flexibility to train others and is often asked to work within the training department last minute alongside her full time role to ensure that all staff are receiving the standard of training they deserve.
Deborah Burrows is extremely helpful, she goes above and beyond her duties to ensure we are compliant with our training. She took an hour out of her busy schedule and guided me through Achieve. She has also visited both of our Manchester sites and gone through in depth how to get the best out of Achieve.
VH supported a service user who was admitted into hospital. VH & her colleagues supported the service user throughout the duration of their admittance. The feedback from Hospital staff and also visitors on the ward for Victoria has been exceptional. She is compassionate, caring & holds all of the values of Cygnet.
Derek is always flexible with staff and residents and makes sure boundaries are kept and residents are treated in the correct manner. Derek is always available to take residents out for any activities even to a point they ask for him as they know mutual respect is always there. Derek always keeps the passion of the job and the company ethos.
Nicole had been part of reflective listening training and was witnessed putting the skills she had gained into practice. A patient was distressed and upset regarding a situation and Nicole made them feel heard and listened to, you could visibly see the patient relax and feel her views and voice was important and being heard.
