Beulla was the first nurse on scene to a recent incident on site, and after a hard week of personal concerns, this was something which must have be both hard for her and for her team. Beulla was a leader in the situation, and sought support from others and completed debriefs and gave support to those who needed this most. Well done Beulla.
Feven is almost always at work, whether she is on site or not. She often completes her shift at Raglan House, then goes home to start another shift doing audits, care plans etc. She is always available if staff needs her. Staff calls and she picks her phone up regardless of the time. The best bit is, she does it with a smile.
A fantastic friend and amazing colleague. Megan is All go-No quit and its her attitude and enthusiasm she brings to the ward that makes its such a positive environments. Ensuring patients needs are met and staff are well supported to do their job is why Megan is deserved this award. Megan is a credit to Cygnet, and Haywood ward. Our unsung hero.
The last month has been challenging with the volume of new starters in recruitment and Francis has been both resilient and supportive in meeting our needs which have been last minute. I really appreciate the lengths he has gone to so that we can onboard as planned.
Maggie is always ready to help. Whether that be stepping in support resident activities, running erands, ensureing that staff are transportted to training or as acting cook when our cook is on leave, maggie ensures that not only her own role is supported that that of others to to help not only the needs of the service but also the residents needs.
Derek has done a fantastic job to improve the front and back garden at Adel Cottage where he works. He has relayed turf, planted flowers in tubs and built and painted a new fence encouraging his patient to work with him so he feels he has meaningfully contributed, learnt new skills and has ownership of the space where he can sit out in the summer.
I am new to this role and Amber has given me tremendous support and ongoing training to enable me to get to grips with all the software systems and processes required. Amber has made the responsibilities easy to understand and shown great patience with all the many questions I have had. She is an absolute star!!
Pam has gone above and beyond to support the service over the past 2 months. The service is currently dealing with a shortage of team leaders, during this time Pam has offered to support with shift leading & medication administration, this support has been invaluable to the service and has ensured the service is staffed safely, avoiding agency use
Lee recently spent 7 weeks at another Cygnet site to offer support and guidance as a TL. Lee worked extremely hard to share knowledge and experience to enhance others knowledge and help streamline working practises. Lee remained positive throughout despite additional travelling and being out of his comfort zone. Management are proud of Lee!
Catherine is an exceptional nurse with outstanding clinical and, especially, communication skills. She clearly and compassionately explain complex medical information, fostering trust and easing anxiety in patients and families. Their strong communication also promotes a positive and collaborative work environment.
Kelsey has taken her role as a key worker with great responsibility, she has ensured her resident has new clothing, kept up to date on family birthday, planning personal trips and building strong relationships with her key workers mum. she has made a real difference in her key workers life.
After a recent environmental audit, Aashia has gone out of her way to ensure that all areas improve with cleanliness and making sure the home looks more homely. Aashia has put in hours worth of cleaning when she has the time to do this. Thank you Aashia.
