Jake has been a strong, positive leader during busy times—supporting staff, improving practices, and driving team engagement. He’s made meetings more dynamic and used QR codes to share residents’ stories. His support has uplifted service users and helped me grow through my level 4. Thank you, Jake!
Katie Walsh, RFM, led two full refurbishments at Outwood and Longfield, preparing flats for new residents in just weeks. Her dedication ensured not only timely completion, but a homely, welcoming feel that anyone would be proud of. Though it’s her role, Katie went above and beyond—thank you!
Ukeme offers deep emotional comfort to residents in distress, responding with empathy, patience, and heartfelt presence. His compassionate care turns sadness into healing, earning trust across the team. His quiet acts of kindness uplift not just individuals—but the whole care environment.
Kelechi has grown into a trusted Senior Support Worker at The Mews. I often rely on his judgment like I would a nurse’s—he truly knows what’s best for our residents. He’s a hardworking, respected team member who never shies from duties. His daily commute shows real dedication to the service.
Paul consistently cleans a resident’s fish tank (no other staff get involved in doing this). He works hard to make sure it is kept clean for the service users, even when he is not assigned to that resident.
Shimmeka stepped up for a last-minute getaway at Gotts Park, keeping two residents engaged with a weekend full of activities. Her bubbly personality and infectious energy brought laughter and joy throughout. Loved by the residents she supports, Shimmeka’s spirit makes every moment feel special.
When the team leader was absent, Jessica, as a medication-trained support worker, stepped up, managing a medical emergency with professionalism. She coordinated tenant care, supported staff, and communicated effectively with all parties, ensuring smooth handling. Her caring and resilient approach truly went above and beyond.
Nasreen has worked very hard throughout the Eid period making food and ensuring all of the residents and staff unable to celebrate Eid with their loved ones had the best day possible. Thank You Nasreen!
Chelsie, our passionate Activity Co-Ordinator, supports both residents and staff—even prepping activities during night shifts to ease the next day. Loved by all, she’s a true asset to our team. I hope to work with her for years, though she’d thrive as a nurse or OT if she chooses that path.
Virginia is a multi-faceted mental health nurse who goes beyond her role, using Reiki and DBT to support staff and residents. She’s highly respected, skilled, and always willing to help others. Her presence makes shifts not only effective but uplifting, thanks to her fun, caring attitude.
Congrats to Jane on 10 incredible years at Acer Clinic! A driving force of the MDT, she advocates for patients with compassion and firm fairness. Loved for her warmth, leadership, and maternal spirit, Jane is the backbone of our service. Acer’s lucky to have her—here’s to many more years together.
Ciara went above and beyond organising a coffee morning, arriving early and preparing breakfast with the service manager. Her energy uplifted the team and boosted morale. As a champion of mental health and a constant source of support, Ciara continues to help create a positive, resilient workplace.
