Amaan was a fantastic support at Norcott House, quickly integrating with minimal guidance and earning praise from the team leader. He was friendly, proactive, and well-liked by residents and staff. He helped plan a thoughtful day trip and even offered to cover a shift on his day off—truly an asset to the team.
In just three months, Cyprian has made a remarkable impact at Dene Brook. His positivity, patience, and care have uplifted both individuals and staff. Compliments from colleagues and other services highlight his exceptional interactions and energy. Cyprian truly brings joy and compassion to every shift.
I had received a very large CQC Information request, which had to be sent by email. and could not be processed through email. This task had to be processed by 5 pm and delays would have adverse repercussions. Mohamed spent 40 minutes of his time identifying and ensuring that the CQC was processed in time. He worked diligently and patiently.
Ashleigh has shown exceptional resilience, leading with strength and compassion through two resident losses at Oaklands. She personally checked in with nearly 100 staff, made tough decisions, and supported everyone with calm and care. Her unwavering dedication makes her a true rock for the team.
Despite personal challenges, Chesley has been a calm, compassionate, and enthusiastic support to both residents and staff. In just four months, she’s proven herself an exceptional team player and role model, going above and beyond to help others through difficult times. We’re incredibly lucky to have her.
Tara joined Outwood 7 months ago and quickly showed a drive to learn. She shadowed her team leader, took on extra responsibilities, and earned an ATL role after a great interview. She’s now confidently running shifts and handling challenges, growing each week in her leadership journey.
Irene has played a key role in supporting a resident at Kirkside House to build confidence and access the community. Through patience and care, Irene helped her progress from short walks at home to visiting the local shop. Her dedication has amazed professionals and truly enhanced the resident’s quality of life.
Rebecca hosted an Asian-themed night at Beckly House, cooking a traditional curry, pakoras, and desserts. She added music, outfits, and décor to create a vibrant experience. Her hard work and creativity made the event memorable and enjoyable for everyone involved.
Since joining Walkern Lodge in April 2025, Aminat has shown initiative and dedication. She’s taken ownership of the food menu, learned to manage staff rotas and community meetings, and consistently goes above and beyond. Her proactive attitude makes her a valued team member.
Zoe supported a resident with a history of isolation to engage in a community day trip. Through patient, person-centred planning, she built trust and confidence, ensuring the individual felt heard and involved. Her passion for meaningful engagement shines across the service.
In his first care role, Alex has shown outstanding dedication and natural skill. He went above and beyond supporting a tenant through emergency surgery, offering compassion and clear communication. His efforts ensured the tenant’s wishes were respected, care was coordinated, and recovery was smooth.
When Longfield faced staff shortages, Aashia stepped up. She worked hard to cover shifts, contacted on-call, and arranged team leader support. She even came in Saturday morning to help set up and guide the team. Her dedication and quick thinking were deeply appreciated.
