Sally is an excellent senior nurse; she is supportive, fun, motivated. She supported a service user to attend the Personality Disorder Conference, London; she encourage the service user onto a train from Nottingham, to use the London underground, escalators, etc. Sally kept the service user calm and contained ready for the presentation. Well done!
Having James as the Governance Coordinator at Cygnet Woking and Woking Lodge has streamlined our processes in ensuring the safety and quality of patient care. His hard work, meticulous attention to detail, and dedication to gathering crucial data and documentation spanning the Datix management and incident reporting is appreciated and admired.
Tony has gone above and beyond to support one of the patients at the Views. He researches into their interests and makes fun activities relating to her interests, he plans fun outings and promotes positive engagement. Tony makes this patient laugh! Tony is a pleasure on shift and is caring to all staff and patients!
We have a service user that can be very reluctant to engage with household tasks. I noticed that the recycling bins were overflowing. Ugo successfully prompted the service user to help us with emptying the bins and then assist us maintaining hygiene standards by pointing out which areas we needed to clean. I’ve never seen this SU do this Well done!
Today there was some confusion about the venue at its been my first time there in years. Neil Crilly spent 15+ minutes helping me to feel comfortable at Cygnet Woking. He made sure that I had everything I needed to feel safe even arranging keys for me and a second ID badge so I could follow Woking systems. Honestly one of the best greetings I’v had
We have been supporting an individual to move into our home from hospital. The individual finds meeting new people & engaging in activities really difficult. The nurse in charge of the hospital said how amazed she was at Irene’s passion, rapport & comfort she provided & how much it meant to the family; showing all of Cygnet’s values beautifully
Rafiat has shown remarkable growth in supporting residents. Now our go-to support worker who has proven her dedication with patience, empathy and a calm presence making her the number one choice amongst residents during challenging times, fostering a caring environment and setting a standard for compassionate and dependable care. Well done Rafi
Sarah has worked tirelessly on the ward supporting with the recent service changes. Following her NG competencies she has been supporting the nursing team daily with the feeds and providing support and encouragement. Sarah has gone above and beyond coming into work on her days off to provide excellent patient care. Thank you
Whilst transporting a service user to their new placement Collins supported the discharge team in a successful discharge to their new placement by doing a lot of the driving to get the service user to their new placement, whilst showing great empathy to the service user throughout their journey.
Within 3 hours of my very panicked email advising that my laptop had broken, Adee had built me a temporary replacement laptop. He then drove to the venue of the meeting to deliver and set it up by 11am. Thank you so very much you Adee, you truly went over and above to support me. Also, congratulations on the birth of your daughter!
Anthony has consistently demonstrated exceptional dedication and hard work, even during challenging times like the transition when the hospital manager was moved to a different hospital.His unwavering support and hard work have not gone unnoticed, as other managers view him as a role model. I believe that Anthony deserves to be recognised.
Cathy recently supported a resident to A+E when his breathing indicated that something might not be right. She stayed with him after her shift until 5am to make sure he had the care he needed due to reduced numbers overnight. The flexibility she showed meant that the resident had continuity of care through a difficult experience. Thank you so much!
