When the team leader was absent, Jessica, as a medication-trained support worker, stepped up, managing a medical emergency with professionalism. She coordinated tenant care, supported staff, and communicated effectively with all parties, ensuring smooth handling. Her caring and resilient approach truly went above and beyond.
Nasreen has worked very hard throughout the Eid period making food and ensuring all of the residents and staff unable to celebrate Eid with their loved ones had the best day possible. Thank You Nasreen!
Chelsie, our passionate Activity Co-Ordinator, supports both residents and staff—even prepping activities during night shifts to ease the next day. Loved by all, she’s a true asset to our team. I hope to work with her for years, though she’d thrive as a nurse or OT if she chooses that path.
Virginia is a multi-faceted mental health nurse who goes beyond her role, using Reiki and DBT to support staff and residents. She’s highly respected, skilled, and always willing to help others. Her presence makes shifts not only effective but uplifting, thanks to her fun, caring attitude.
Congrats to Jane on 10 incredible years at Acer Clinic! A driving force of the MDT, she advocates for patients with compassion and firm fairness. Loved for her warmth, leadership, and maternal spirit, Jane is the backbone of our service. Acer’s lucky to have her—here’s to many more years together.
Morgan, SSW, has been a warm and efficient support during administrator leave, praised by visitors for her welcoming approach. She’s helped in the kitchen, with food well received by all, and continues to assist on the floor to meet resident needs. Her commitment and versatility truly shine across the service.
During an extremely high-risk incident, Kayla, Callum, and Wilf showed outstanding teamwork, compassion, and resilience. Their coordination helped contain a violent situation in hospital, protecting staff and preventing escalation. Their efforts were praised by external professionals for keeping everyone safe.
During an extremely high-risk incident, Kayla, Callum, and Wilf showed outstanding teamwork, compassion, and resilience. Their coordination helped contain a violent situation in hospital, protecting staff and preventing escalation. Their efforts were praised by external professionals for keeping everyone safe.
Louise has grown in confidence at Cherry Tree and stepped up when asked to support Pines. She calmly de-escalated a challenging situation with a service user, enabling him to access the shop—an activity he’d long refused. Her courage and compassion made this a meaningful breakthrough. She should be proud.
During a low-risk incident where I was struck and my glasses knocked off, Amanda—though not assigned to the service user—stepped in with care and readiness. Her check-in after the event made a real difference. The incident wasn’t serious, but her support meant everything. Thank you, Amanda.
Alyson & David have helped a young service user at Hope House build trust, confidence, and independence. Their devotion led to milestone moments: a first pub meal, self-checkout at the supermarket, karaoke, and more. Their positive approach has created a space for incredible personal growth.
Beth, recently promoted to acting senior support worker, is quickly becoming a standout leader. She organised a wonderful talent show on a small budget, bringing staff and service users together through performances—from African dancing to karaoke. She’s proud of the night and excited for future events.
