I contacted Lauren recently ask what the sickness process was – I had found it very difficult to understand. Lauren was so patient and explained it very clearly. Initially we communicated via email – I still didn’t understand and then she rang me to talk me through the process again. She was extremely patient and helpful. Star!
Laura is thee main man or should i say woman, not only is she there for the residents, she is there for the whole team, since coming to outwood, staff were unsure on how she would be or even handle the service, Laura has turned our service around and we cannot thank her enough for all she has done to improve the service.
Just want to say a massive thank you, because she is the best teammate i could possibly do the job with. We have had some really difficult days recently and i don’t think i would’ve coped if i didn’t have her by my side, she is extremely supportive and is great at supporting all her staff and myself, she is the true definition of staff support
Richard is an integral part of the Acorn ward team. He supports the ward on a daily basis and his calming presence helps to make both staff and service users feel safe even in times of disruption. Richard is a fantastic member of the team who helps everyone around him to build on their resilience by following in his example.
Gemma is managing a team of approx 30 to 40 staff and 8 service users. She is approachable and remains calm when demands are put on her time by the staff and service users, She does all this with a smile on her face. You can tell she really cares and wants the best for everyone.
Matt has such a tough job trying to keep everyone happy and everything working! He hears complaints and endless lists of things that need fixing or replacing and yet still has a smile and positive word for everyone. He has an excellent work ethic and sense of humour that keeps him and us all going when times are tough. We would be lost without him!
Neil has supported school with many IT issues and has always been solution focussed. He has gone above and beyond to ensure both the staff and students at Excel & Exceed have the equipment they need. Nothing is ever too much trouble and he approaches everything with a cheerful and helpful attitude. Thank you Neil.
Briony is a very hard working member of our team. She always comes onto the ward with a positive attitude, which instantly lifts the team spirit.
You will always see Briony with a smile on her face. She will find the positive in every situation, even when the ward is unsettled.
Everyone needs a Briony on their ward 🙂
Umarah has recently become Activity Champion; in charge of organising activities, outings and events for our Service Users. There have been a number of successful activities since 1st Jan including a Service User now having their own allotment. Umarah shows true passion for the role and is ultimately increasing the joy in the Service User’s lives.
Imogen has turned out to be one of the most reliable staff we have in Oak wood ward. she is passionate about her job and does it with utmost professionalism. she is supportive of other team members and in times of crisis she has always gone an extra mile as circumstances demand. she has won admiration of other staff as a role model.
Shaunna has developed some new ways of working and has been committed to working with the team to support the team to further understand plans and risk management plans in place, supporting new team members understanding of safe risk management and reduccing restrictive practices.
Scott has recently become our reducing restrictive practice champion in the service. He’s supporting new starters to develop their knowledge and has been assisting the senior team with ideas for care plans and plans to support individuals to reduce any restrictions safely.
