Dave has been a great support when I was on A/L and once I returned I was very unwell and Dave carried on with managing the service. Dave had struggles with staffing and managed this with minimal support. Dave has kept the morals of the staff high as well as ensuring that the Individuals were continuing with their activities. Thank you Dave
We had an individual go to a psychiatry appointment and whilst there he became increasingly anxious waiting for the doctor. Toyyib did really well redirecting him and offering him support to reduce anxieties. Toyyib remained calm and continued to distract him whilst waiting, resulting in him successfully seeing the doctor.
Upon arrival on the shift,I observed one of our resident was having nose bleed .Night staff Rose&Patricia were going above & beyond supporting the resident .The resident was becoming very anxious.However, due to the care , support and re assurance provided by both night staff. The resident remained very calm.A true display of Cygnet Vlaues.
Upon arrival on the shift,I observed one of our resident was having nose bleed .Night staff Rose&Patricia were going above & beyond supporting the resident .The resident was becoming very anxious. However, due to the care , support and re assurance provided by both night staff . The resident remained very calm.A true display of Cygnet Values.
This nurse uses all 20 years of qualified nursing experience to its fullest. Never a job to big or small, leads by example, composed when things get tough, leads his team from the front and sets a fine example of how to care compassionately for service users and maintain team well-being. Fanie’s biggest attribute – everyone feels safe on his shift.
Bethany has recently demonstrated flexibility in her working role, adapting hours to support individuals on outings to supporting the team leader with her knowledge on medication. Bethany is always willing to help others and has a flexible approach to ensure the individuals are engaged and supported. Bethany completed all PRN plans to high standard
We had an individual go to a psychiatry appointment and whilst there he became increasingly anxious waiting for the doctor. Abubaker did really well redirecting him and offering him support to reduce anxieties. Abubaker remained calm and continued to distract him whilst waiting, resulting in him successfully seeing the doctor.
A local resident of the community attended Longfield in search of her parcel, It was delivered to a neighbour however the lady could not carry these herself, Mohammed went out of his way to carry them all the way to her house.
Elise and a colleague supported a patient in a unique and patient centred way by working with them to create a plan for his leave that met his needs and was safe. This has been key in supporting this patients recovery and is now being adopted across the team.
Ami has been working with the housekeeper and has made Nightingale look homely and has decorated different rooms. He has gone out of his way to go the extra mile and has hand made a TV unit and a box to sort the WII.
He also gets residents involved in activity’s with car washing and a resident doing work experience with him
Carron is working with another staff member ( Amanda ). they have both got together and bringing in new skills for a challenging resident. the resident has come along way, both staff have worked so hard with the resident.
After one of our patients became distressed, Bunmi persevered in offering support for the individual by letting him know she was available & having 1:1’s with him throughout the afternoon. Afterwards he said that knowing she was not giving up on him, like many in the past, was what made the difference for him – something he will remember always!
