Ugo, usually on nights, picked up a day shift and supported a service user who struggles with unfamiliar faces. His strong bond was clear when the service user asked Ugo not to leave his side—despite usually preferring space. Ugo’s care and consistency have built real trust. Well done, Ugo!
Nathan supported a Hawkstone service user at the bakery project, encouraging independence while offering guidance. They chatted happily about their upcoming Paris trip and bakery visits, even sharing plans to visit the Royal Armouries. The service user, usually hesitant, had a joyful day—thanks to Nathan’s warm, empowering support.
Matthew showed incredible compassion during a caravan holiday by swapping his own bed for a resident’s after they struggled with mobility. Despite being tired and ending up in a cramped room, he never complained. His selfless actions reassured the resident, turning a stressful moment into a joyful holiday.
Laura is a constant source of support, offering guidance, reassurance, and hands-on help. She ensures clear handovers, finds cover when short-staffed, and plans engaging activities with residents. Always first to assist, she checks in on colleagues’ wellbeing and fosters a positive, caring environment for all.
Recently Frank supported a service user to Horse Riding where he became distressed due to a change in time for riding. Frank did brilliant in supporting him through his anxieties and calming him down so he could continue with his activities.
I would like to Nominate Omoshola for her amazing work and help to the nursing team when short staffed. Thank you so much Omoshola, just wanted you to know that I appreciate you so much. You’re the best senior we have, continue being you and keep up the good work. You deserve this award.
Bushra has been very supportive since my father has passed away I just want to thank her
On his way home from work Gary saw a member of the public fall off her mobility scooter and into the road. He stopped and assisted her and noticing she was hurt called for an ambulance. Gary sat with the member of the public until the ambulance arrived to ensure that she was safe. Great job Gary!!
I would like to nominate Aaron for his support and hard work in relation to the many cost breakdowns that him and his team work on for us. Some of these have tight deadlines and can sometimes be challenging with lots of back and forth. I just want to thank him for his support and let him know it is appreciated.
I would like to nominate Nikki Simpson for her support and hard work in relation to the many cost breakdowns that her and her team work on for us. Some of these have tight deadlines and can sometimes be challenging with lots of back and forth. I just want to thank her for her support and let her know it is appreciated.
Sherry supported us by ensuring we do not call agency staff when we were short staffed here at Walkern Lodge. Sherry arranged that one of her staff members came over to support us over an weekend. Not only did Sherry support us by finding cover she also went the extra mile to have the staff member being dropped off and picked up. Thank you Sherry!
Mariam has been really good giving me advice, helping me to look at things from a different perspective. Mariam is always on the other end of the phone when I need any support or guidance. In absence of my service manager she has kept in touch with me and checked up to ensure I was ok and to see if I needed any help. Thank you for the support
