A resident at Kirkside House became unwell recently and later died in hospital. Keinan supported that resident to the hospital and the following day remained in hospital with him showing dedication and determination, to ensure the resident received the support they needed to the best of his ability.
In a recent Speeds audit we have risen from 90% to an incredible 95%. This is due to Shaunna’s relentless determination to raise & maintain high standards for all meds processes. A visitor from another service came to shadow our meds process as an example of good practice so that they can adapt our process for their service.
Cat recently supported a service user to attend a dental procedure at a local hospital and she did an amazing job supporting our service user through this. The service user was worried and scared at times but Cat was supportive, caring and comforting and this made a massive difference to our service user.
Tas has been pulled off her normal work duties to support the team during a difficult time. She has done everything we have asked without complaint and we are extremely grateful for her help as it has meant the team are not overwhelmed and has allowed us to work on operational priorities. Thank you!!!
Recently we have had a breakthrough in communication with a resident who usually refused staff support a lot. Caitlin and Charlotte have been vital for this. They have given him 1:1 support to help form positive relationships and then gave feedback to the whole team. The resident now engages so much better and the staff team feel more confident.
Bradley is a key worker for one of are residents and has been supporting him to make better life choices .He has come a long way with going on holidays and accessing the community more, doing different activities.The weekly planners they sit down together and do help the resident have a better quality of life. Bradley passionate about his role .
When I started, in January, the ward archiving was very out of date. Because Imogen hasn’t been able to work on the ward floor she has spent time getting the whole archiving room up-to-date. She has also helped me with other duties, without being asked, such as scanning and filing. This has all been so helpful whilst I have been learning my role.
Helena has worked tirelessly at work and home to create and set up monthly activities for the service users for 2024!. From an Jamaican experience to a barbie and ken BBQ. She is a superstar!
Jan supported the female resident in attending her first appointment of screening. Female resident was extremely unsettled on a journey to hospital due to her anxiety. Jan went above & beyond by remaining calm & managed the behaviour of the resident with positive support & continuous re-assurance & completed the screening with positive outcome.
Ibbs is always trying to get service users to engage in new actives and help them engage with there environments. This has recently including encouraging a service user to join in completing puzzles for over an hour when she had previously been refusing all activities beyond her tablet for over a week. The service user really enjoyed this activity.
Sarah’s organisational prowess ensures flawless operations. Her diligent work ethic and warm personality are invaluable assets. Since joining, she has streamlined clinical workflows through innovative ideas and cross-department collaboration. Sarah is a true administrative super star.
Ray recently came to us during a crisis and immediately got stuck in to planning day trips and activities to get the residents engaged . Ray was happy to support the individual in crisis instantly to relive the pressure off the rest of the staff team. Ray brings a positive and refreshing energy to the team when it was really needed .
