Over the last few months our service has had to increase its staffing levels due to a resident being in crisis. Angela has been so supportive and helping us by sending us as many staff as she is able to as often as she can. Angela regularly checks in with us at Outwood so she can pre book her staff in with us to ensure we can run Outwood safely.
Over the last few weeks or registered manager has been in the process of moving to a new service and Jade has put lots of hard work into keeping Outwood running smoothly, ensuring that all work is completed to a high standard and that the teams feel supported and that they still have a familiar face to lead them should they need anything at all.
Shelagh accompanied one of our service user to get the train for the first time to travel through to Edinburgh to meet up with her family, which is something incredibly important to them. Shelagh was helpful, encouraging and incredibly supportive to make sure the trip went to plan and that everyone had a good time.
it was nice to see Omolara take the lead in a incident and using her knowledge that she has gained while been at Thornfield house. She was re-insuring the resident in a incident. To prevent them from becoming more anxious, by having a calm approach and positive attitude. thank you for your support at the end of the shift.
Keerthana is a happy and positive member of the team. Since joining Cygnet at the end of November Keerthana has be a welcome face on reception. Helping staff, family members and service users. Keerthana is always so happy to help in a number of areas with a positive approach. Keerthana looks on the bright side if things and that shines through.
Adam has recently been a number of challenging incidents with an individual going through a really tough time, he has remained empathetic, supportive and integral when talking to new staff members, professionals and parents in getting the person the support they need, despite challenges.
For his ongoing support offered to service users and regular engagement in 1-1 named nurse session with service users. Recently, he has been recognised by service user for his quick problem solving skills. He goes out of his way to provide outstanding care to the service users he looks after.
His continuous hard work is recognised by the team.
Provides an outstanding level of holistic support to the resident’s engaging them in meaningful activities and clinical recommendations, massively contributing to their quality of life. He also supports others and is a great role model to his team, particularly new members of staff who as a result are eager to learn and offer such excellent support
Every week Bogdan is nominated by the patients for many reasons some of these being, hard working, he cares, he goes above and beyond, he listens, he is genuine and kind . The list goes on. Bogdan has a true passion for his job, the patient’s best interest are at the heart of all he does and he is a good role model to his peers and patients
Aloka goes above and beyond to support the audit team, and wider on-boarding team to develop their knowledge around healthcare compliance.
She single handle supported the team in over a week of low staffing to ensure that all work was completed (and within turnaround time).
A true dedicated worker that I would be lost without!
Yemi has steadily been making improvements in all aspects of her job role. Such as with her documentation. She seeks advice when needed for datix reports, showing she’s willing to learn. She also always approaches each SU with a smile and a happy attitude, showing care and respect, qualities we highly regard at Cygnet.
Megan has went above and beyond recently by coming in on her days off to drive a resident to and from their parents house which is over 2 hours away. This has been a massive help as the person may not have been able to be transported home and spend time with their family otherwise. Well done Megan!
