Katie has been extremely supportive in guiding me through my SI level 2 training by taking time out of her own schedule to mentor and offer support. Katie will passionately share her learning with others and be willing to answer any questions. Katie is an inspiration and a real expert with SI!
Andrea always mucks in with everything, will never shy away from a hard job and will always jump into any ongoing incident to help as much as she can. She is always alert to service users needs and emotions and great at comforting and reassuring them to avoid incidents developing in the first place.
Jai was thinking about making Christmas a fun time for residents. He got in contact with a local group who went round care homes to spread Christmas cheer. Jai arranged for the group and they attended Beckly grounds dressed in fun Christmas character costumes and they sang Christmas carols on the grounds and residents were delighted and took pics.
Whilst on Section 17 therapeutic activity with the service users, a member of the public was in distress and Rebecca had observed that a gentleman was unresponsive on the floor. Rebecca ensured the service users were safe in the unit vehicle with a fellow staff member and assisted the gentleman, she carried out CPR and ensured he was safe.
A parent contacted us to say that, during a tough time, their daughter received excellent levels of support, and they too received support through updates saying ‘They have also been so supportive to us as parents, understanding our pain and anxiety and doing their best to relieve it with updates, compassion, and great humour!’ – Thanks!
Leah has recently returned from maternity leave and is it with the warmest welcome. Things have not been the same without Leah on our team and after going on maternity leave, the ward was really thrown in the deep end finding out first hand how much work Leah puts in without even breaking a sweat. She definitely is our daily intake of dopamine.
Over the Christmas period there was a shortage of chiefs, Sophie when finishing her shift went home and made a buffet for the patients to enjoy as she knew that the service would have struggled over tea. Thank you Sophie the patients, staff and service appreciate this and everything you do.
A service user of ours was having a really difficult day and had numerous incidents. They reported that Scott was really kind in his approach and showed empathy with his situation, despite having just engaged in aggression towards other staff. Scott is also kind and empathetic with patients, taking time to listen and understand them. Thanks Scott!
Bev recently started supporting one of our service users on their diet journey, starting a slimming world club at Langdale for them and customising a menu with all the foods they still enjoy but healthier versions.
The service user is doing brilliant so far on their journey.
Angie has been working at a new service with new residents, she has been gaining trust and confidence with service users. She is able to come up with new activities for them and make their needs. Angie has managed situations well that have arised and has shown a positive attitude.
Has gone above and beyond to support her patients, giving much thought to their individual needs, to plan/adapt sessions. She is also managing a large workload, giving her very best to numerous tasks/projects. Most of patients and colleagues. Keep going, you’re inspirational!
Idris is an enthusiastic support worker that engages with residents and work in a positive way. He is keen to learn skills and owns up to his mistakes, he is happy to teach others about the role and welcomes staff to Gotts. There has been incidents during the night that have involved a quick response and Idris has shown true leadership qualities.
