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Ward Clerk

Newcastle-under-Lyme, ST7 4JA

£26,510 per year

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About the role

Overview

Newcastle-under-Lyme, ST7 4JA

Full Time

£26,510 per year

29 May 2025

We are looking for a friendly, professional Ward Clerk with a passion for making a difference to others.

You’ll be working Monday to Friday, 9am to 5pm, at Cygnet Hospital Kidsgrove, helping ensure the smooth and safe management of our care.

Cygnet Hospital Kidsgrove is our new hospital for women in Staffordshire. There will be two wards at the hospital; a 20 bed Acute service for women and an 11 bed Highly Specialised Personality Disorder Rehabilitation service. Crocus Ward will provide a safe and stabilising environment for women who are experiencing an acute episode of mental illness and require an emergency admission. Burleigh Ward will provide specialised support for women with a personality disorder and other complex needs.

Your day-to-day…

Assist clinical staff in ward administration
Ensuring accurate recording & circulation of information
File all patient case notes & conduct regular audits to ensure all paperwork is up to date
Complete all ward filing in line with Cygnet policies
Answer telephone, cover reception & undertake other administrative duties as required
Ensure that reports are submitted on time & that care plans are accurate & up to date
Liaise with medical secretaries to ensure timely submission of reports

Why Cygnet? We’ll offer you…

Strong career progression opportunities
Expert supervision & support
Pension scheme
“Cycle to work” scheme & employee discount saving

You are…

Experienced in administration in a fast-paced hospital environment
Organised, diligent & can strictly adhere to processes & procedures
Knowledgeable of mental health & patient confidentiality issues
Skilled at inputting, pulling & analysing data using Microsoft Excel
Proficient in Microsoft Word, PowerPoint, etc
An excellent verbal & written communicator with strong interpersonal skills
Able to swiftly solve problems & work under pressure without compromising quality

Successful candidates will be required to undergo an enhanced DBS check.

Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years. In this role you’ll have the chance to make a real impact on patients, service users & their families.

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Group Pension

We’ll look after you beyond Cygnet by helping you save for your future with a pension scheme. Cygnet provides a monthly contribution into your pot for every month you actively pay in.

Discounted Gym Membership

Cygnet encourages the culture of wellbeing and improving work-life balance and as a result, we are offering Gym discounts. The discounts are across more than 3,000 gyms across the UK. Ranging from the big chains to the small independents – your nearest gym in the scheme won’t be far away!

Enhanced Maternity

In addition to statutory pay, Cygnet provides enhanced maternity pay.

Employee Referral Scheme

Do you know other people who would be well suited to working at Cygnet in a Nurse, Doctor, Occupational Therapist, Psychologist or Care & Support Worker role?

Recommend them for potential cash rewards!

Stories from our staff

Cygnet have been amazing with the supervision and support from my manager. They helped me identify my skill set to work on my strengths and weaknesses.

Cygnet recognised my study achievements at the Staff Achievement Awards where I was a finalist for learner of the year

At Cygnet I have been able to develop and grow while learning new skills

Beverley

Team Leader

Recognised for

Support

Recognised by

Langdale House have recently started transition work with an individual who will be moving into our home. Bev was happy to support Langdale by being involved in the transition and feeding back relevant information which has supported managers to build up a comprehensive care plan prior to admission to Langdale.

Mercy

Night Support Worker

Recognised for

Support

Recognised by

Langdale House have recently started transition work with an individual who will be moving into our home. Mercy was happy to support Langdale by being involved in the transition and feeding back relevant information which has supported managers to build up a comprehensive care plan prior to admission to Langdale.

Idris

Night Senior

Recognised for

Resilience

Recognised by

The work in service can sometimes go on forever at night, but not while Mr. Idris is working. He usually approaches each task with concentration and a sense of humour, and he never gives up until he ensures that it is finished. Mr. Idris frequently eases his coworkers with funny jokes and enjoys bringing them along. Weldone Mr Idris.

Eziaku

Night Support Worker

Recognised for

Support

Recognised by

Langdale House have recently started transition work with an individual who will be moving into our home. Ezi was happy to support Langdale by being involved in the transition and feeding back relevant information which has supported managers to build up a comprehensive care plan prior to admission to Langdale.

Steven

ATL

Recognised for

Support

Recognised by

Langdale House have recently started transition work with an individual who will be moving into our home. Steve was happy to support Langdale by being involved in the transition and feeding back relevant information which has supported managers to build up a comprehensive care plan prior to admission to Langdale.

Victoria

ATL

Recognised for

Support

Recognised by

Langdale House have recently started transition work with an individual who will be moving into our home. Tori was happy to support Langdale by being involved in the transition and feeding back relevant information which has supported managers to build up a comprehensive care plan prior to admission to Langdale.

Enite

Senior Support Worker

Recognised for

Hard Work

Recognised by

The Outwood Night Team- We have had shifts consistently available due to being unable to recruit to them for a variety of reasons. Over the last year this team have worked so hard to ensure that the shifts are covered, they work together to ensure consistency for the residents as well as to support each other. Their hard work has meant that we very rarely run short and we always can meet the needs of the residents. They are a great team and a great support to the effective running of the service.

Robert

support worker

Recognised for

Support

Recognised by

Robert supported an individual to hospital following a significant head injury, he remained calm and ensured the individual received medical attention

Pamela

support worker

Recognised for

Hard Work

Recognised by

Pam has gone above and beyond to support the service over the past 2 months. The service is currently dealing with a shortage of team leaders, during this time Pam has offered to support with shift leading & medication administration, this support has been invaluable to the service and has ensured the service is staffed safely, avoiding agency use

Catherine

Nurse

Recognised for

Communication

Recognised by

Catherine is an exceptional nurse with outstanding clinical and, especially, communication skills. She clearly and compassionately explain complex medical information, fostering trust and easing anxiety in patients and families. Their strong communication also promotes a positive and collaborative work environment.