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Systems Change Implementer (PMO) – Hybrid

London, SW1P 3JA
£30,000 - £40,000 per annum, depending on experience
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This vacancy has expired.

About the role

Overview

London, SW1P 3JA
Full Time
£30,000 - £40,000 per annum, depending on experience
23 June 2025

Cygnet was established in 1988. Since then we have developed a wide range of health and social care services for young people and adults with mental health needs, acquired brain injuries, eating disorders, autism and learning disabilities within the UK.

The Systems Change Implementer will play a vital role in ensuring the successful adoption of digital systems across Cygnet’s healthcare sites. Sitting within the Project Management Office (PMO) in the Digital Services team, this role will focus on engaging frontline staff, driving change at a local level, and overcoming the unique challenges of system adoption in a diverse and complex workforce.

This role is hands-on, working closely with site-based teams, administrators, clinical staff, and operational leads to ensure that new digital systems — both clinical and non-clinical — are successfully embedded into everyday working practices. These may include:

Clinical systems (e.g., electronic patient records, prescribing systems)
Operational systems (e.g., workforce management, rostering, procurement)
HR and business systems (e.g., recruitment, learning & development, payroll) 

Key Responsibilities

Change Implementation & Engagement:

  • Work closely with Cygnet sites and corporate teams to drive engagement with new digital systems, ensuring smooth adoption and minimising disruption.
  • Support the change impact assessment process, helping to identify site-specific challenges and resistance points.
  • Engage with Super Users and local champions, equipping them to support adoption at their sites. Stakeholder Communication & Support:
  • Support the development and delivery of communication plans, ensuring frontline staff are aware of upcoming system changes and benefits.
  • Provide on-the-ground support to site-based teams, answering questions, addressing concerns, and gathering feedback.
  • Act as a key point of contact between the PMO, IT, and operational teams, ensuring alignment and addressing barriers to adoption.

Training & User Readiness:

  • Work closely with the IT Systems Training Lead to ensure training materials are tailored to different staff groups, including clinical teams, administrators, and operational leaders.
  • Support delivery of training sessions, particularly where site-specific engagement is needed.
  • Help assess user readiness and target additional support where teams are struggling with adoption.

Post-Go-Live Support & Continuous Improvement:

  • Assist in managing post-implementation support, ensuring that staff feel confident using new systems.
  • Monitor adoption challenges and help refine support strategies, ensuring sustained engagement beyond go-live.
  • Gather and share lessons learned from deployments to improve future system rollouts. 

Key Skills & Experience Experience:

  • Experience in change management within large-scale digital transformation projects.
  • Proven experience in delivering change initiatives in healthcare, public sector, or similarly regulated industries.
  • Strong track record of driving user adoption and stakeholder engagement.
  • Experience working directly with frontline teams to understand operational challenges and tailor change approaches that address real-world user needs.

Skills:

  • Comfortable working in challenging, fast-paced environments, including frontline healthcare settings.
  • Change Management Skills: Expertise in supporting organisational change, with a basic understanding of change methodologies and tools.
  • Communication & Stakeholder Management: Exceptional communication and relationship-building skills, with the ability to influence and engage stakeholders across all levels of the organisation.
  • Training & Adoption: Experience designing and delivering user training programs for digital systems, ensuring successful adoption and long-term utilisation.
  • Problem-solving mindset, able to identify and address adoption barriers.
  • Ability to work collaboratively across IT, operations, and clinical teams.
  • Healthcare Industry Knowledge: Familiarity with healthcare-specific compliance, regulatory standards, and patient data privacy requirements (e.g., GDPR).

Preferred Qualifications:

  • Relevant certifications in change management (e.g., Prosci, APMG Change Management Practitioner) and project management (e.g., MSP. Agile, PRINCE2) are advantageous.
  • Familiarity with digital system deployments in healthcare settings.
  • Experience working within a PMO, training, or business change function

Why Cygnet? We’ll offer you…

  • An opening to undertake further learning with our excellent apprenticeship scheme
  • Expert supervision & support
  •  Health Cash plan
  • Enhanced maternity pay: 8 weeks full Pay, 18 weeks half Pay (Inclusive of SMP) followed by 13 weeks SMP.
  • 24 hours free GP support line
  • Free life assurance cover
  • Free eye tests
  • Car lease discounts
  • Discounted gym membership
  • Free mortgage broker and Insurance cover
  • Pension scheme
  • Employee NHS – discount savings & “Cycle to Work” scheme
  • Smart Health Toolkit- Providing you with Fitness Programmes, Nutrition consultation and Health checks

Ready to make a positive change? Please click on the ‘apply now’ link below or send your CV to LenaStreet@cygnethealth.co.uk

Due to limits on sponsorship allocations, we are not currently in a position to offer sponsorship to new candidates for these roles, this remains under review.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Benefits & Rewards

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Group Pension

We’ll look after you beyond Cygnet by helping you save for your future with a pension scheme. Cygnet provides a monthly contribution into your pot for every month you actively pay in.

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Discounted Gym Membership

Cygnet encourages the culture of wellbeing and improving work-life balance and as a result, we are offering Gym discounts. The discounts are across more than 3,000 gyms across the UK. Ranging from the big chains to the small independents – your nearest gym in the scheme won’t be far away!

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Enhanced Maternity

In addition to statutory pay, Cygnet provides enhanced maternity pay.

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Employee Referral Scheme

Do you know other people who would be well suited to working at Cygnet in a Nurse, Doctor, Occupational Therapist, Psychologist or Care & Support Worker role?

Recommend them for potential cash rewards!

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Langdale House have recently started transition work with an individual who will be moving into our home. Mercy was happy to support Langdale by being involved in the transition and feeding back relevant information which has supported managers to build up a comprehensive care plan prior to admission to Langdale.

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The work in service can sometimes go on forever at night, but not while Mr. Idris is working. He usually approaches each task with concentration and a sense of humour, and he never gives up until he ensures that it is finished. Mr. Idris frequently eases his coworkers with funny jokes and enjoys bringing them along. Weldone Mr Idris.

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Langdale House have recently started transition work with an individual who will be moving into our home. Ezi was happy to support Langdale by being involved in the transition and feeding back relevant information which has supported managers to build up a comprehensive care plan prior to admission to Langdale.

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Steven

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Langdale House have recently started transition work with an individual who will be moving into our home. Steve was happy to support Langdale by being involved in the transition and feeding back relevant information which has supported managers to build up a comprehensive care plan prior to admission to Langdale.

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Victoria

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Langdale House have recently started transition work with an individual who will be moving into our home. Tori was happy to support Langdale by being involved in the transition and feeding back relevant information which has supported managers to build up a comprehensive care plan prior to admission to Langdale.

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The Outwood Night Team- We have had shifts consistently available due to being unable to recruit to them for a variety of reasons. Over the last year this team have worked so hard to ensure that the shifts are covered, they work together to ensure consistency for the residents as well as to support each other. Their hard work has meant that we very rarely run short and we always can meet the needs of the residents. They are a great team and a great support to the effective running of the service.

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Robert supported an individual to hospital following a significant head injury, he remained calm and ensured the individual received medical attention

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Pam has gone above and beyond to support the service over the past 2 months. The service is currently dealing with a shortage of team leaders, during this time Pam has offered to support with shift leading & medication administration, this support has been invaluable to the service and has ensured the service is staffed safely, avoiding agency use

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Catherine is an exceptional nurse with outstanding clinical and, especially, communication skills. She clearly and compassionately explain complex medical information, fostering trust and easing anxiety in patients and families. Their strong communication also promotes a positive and collaborative work environment.

Click here to apply for a life changing career

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Speculative candidates or CVs sent to Cygnet by recruitment agencies/headhunters will be treated as a “free of charge” gesture. For further clarification, email recruitment@cygnethealth.co.uk
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