Change lives as a...

Support Worker

County Durham, DL14 7QZ

£12.60 per hour increasing to £12.85 post probation

About the role

Overview

County Durham, DL14 7QZ

Full Time

£12.60 per hour increasing to £12.85 post probation

17 June 2025

We are looking for a confident Support Worker with a passion for delivering outstanding care.

You’ll be working 42 hours a week, making a positive difference to the lives of the people in our care at Thornfield Grange.

Thornfield Grange is a specialist residential service with nursing for adults with autism, learning disabilities and complex needs. Based in Bishop Auckland, County Durham, Thornfield Grange supports individuals who have behaviours that may challenge, as well as those who have significant difficulties with social engagement.

Please note: A Driving license is required for this role. For Insurance purposes, applicants must be 21 years of age or over and have held a full UK driving license for at least 2 years.

At Cygnet, our perks go way beyond pension schemes and excellent professional development.

You’ll also enjoy shopping, travel and leisure discounts – as well as a range of healthcare and financial benefits – to support you to be happy both in and out of work.

Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others – every day.

Your day-to-day…

Offer enhanced care with a flexible learning approach for all the people in our care
Provide guidance & encouragement through physical & emotional support
Learn about individuals’ specific needs & provide help in the most appropriate way
Assist with medical & welfare needs
Report on medical & welfare needs as required
Safeguard
Maintain a safe, clean environment for all

Why Cygnet? We’ll offer you…

Flexible working with the opportunity for overtime
Regular coaching & appraisal
Expert supervision & peer support
Employee discount savings & “Cycle to Work” scheme

You are…

Genuinely driven with a desire to make a real difference in people’s lives
An excellent communicator & a good team player
Sensitive & intuitive with the energy required to provide a trusting, stimulating & varied environment
Passionate about empowering & supporting service user independence

Successful candidates will be required to undergo an enhanced DBS check.

Due to limits on sponsorship allocations, we are not currently in a position to offer sponsorship to new candidates for these roles, this remains under review.

Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years. In this role you’ll have the chance to make a real impact on patients, service users & their families.

NHS Staff Discounts

Cygnet provides its staff with NHS discounts across a range of high street retailers. The discounts can be redeemed by showing your Cygnet ID badge. You can also get further discounts by registering your details with Health Service Discounts and Blue Light Card.

On-site Benefits

Cygnet provides free meals and free on-site parking for employees at work.

Cycle To Work Scheme

Cygnet will give you exclusive access to a range of benefits with our Cycle To Work scheme.

Enhanced Maternity

In addition to statutory pay, Cygnet provides enhanced maternity pay.

Stories from our staff

It's an absolute joy to work with the service users and to make a difference in their lives

The best part of my job is knowing that I can change somebody's life and make them feel happy

We’re looking for naturally caring and compassionate people – so you can join one of our Care & Support teams without any previous experience on your CV

Beverley

Team Leader

Recognised for

Support

Recognised by

Langdale House have recently started transition work with an individual who will be moving into our home. Bev was happy to support Langdale by being involved in the transition and feeding back relevant information which has supported managers to build up a comprehensive care plan prior to admission to Langdale.

Mercy

Night Support Worker

Recognised for

Support

Recognised by

Langdale House have recently started transition work with an individual who will be moving into our home. Mercy was happy to support Langdale by being involved in the transition and feeding back relevant information which has supported managers to build up a comprehensive care plan prior to admission to Langdale.

Idris

Night Senior

Recognised for

Resilience

Recognised by

The work in service can sometimes go on forever at night, but not while Mr. Idris is working. He usually approaches each task with concentration and a sense of humour, and he never gives up until he ensures that it is finished. Mr. Idris frequently eases his coworkers with funny jokes and enjoys bringing them along. Weldone Mr Idris.

Eziaku

Night Support Worker

Recognised for

Support

Recognised by

Langdale House have recently started transition work with an individual who will be moving into our home. Ezi was happy to support Langdale by being involved in the transition and feeding back relevant information which has supported managers to build up a comprehensive care plan prior to admission to Langdale.

Steven

ATL

Recognised for

Support

Recognised by

Langdale House have recently started transition work with an individual who will be moving into our home. Steve was happy to support Langdale by being involved in the transition and feeding back relevant information which has supported managers to build up a comprehensive care plan prior to admission to Langdale.

Victoria

ATL

Recognised for

Support

Recognised by

Langdale House have recently started transition work with an individual who will be moving into our home. Tori was happy to support Langdale by being involved in the transition and feeding back relevant information which has supported managers to build up a comprehensive care plan prior to admission to Langdale.

Enite

Senior Support Worker

Recognised for

Hard Work

Recognised by

The Outwood Night Team- We have had shifts consistently available due to being unable to recruit to them for a variety of reasons. Over the last year this team have worked so hard to ensure that the shifts are covered, they work together to ensure consistency for the residents as well as to support each other. Their hard work has meant that we very rarely run short and we always can meet the needs of the residents. They are a great team and a great support to the effective running of the service.

Robert

support worker

Recognised for

Support

Recognised by

Robert supported an individual to hospital following a significant head injury, he remained calm and ensured the individual received medical attention

Pamela

support worker

Recognised for

Hard Work

Recognised by

Pam has gone above and beyond to support the service over the past 2 months. The service is currently dealing with a shortage of team leaders, during this time Pam has offered to support with shift leading & medication administration, this support has been invaluable to the service and has ensured the service is staffed safely, avoiding agency use

Catherine

Nurse

Recognised for

Communication

Recognised by

Catherine is an exceptional nurse with outstanding clinical and, especially, communication skills. She clearly and compassionately explain complex medical information, fostering trust and easing anxiety in patients and families. Their strong communication also promotes a positive and collaborative work environment.