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Support Worker

County Durham, DL14 7QZ
12.60 per hour increasing to £12.85 post probation
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About the role

Overview

County Durham, DL14 7QZ
Full Time
12.60 per hour increasing to £12.85 post probation
31 August 2025

We are looking for a confident Support Worker with a passion for delivering outstanding care.

You’ll be working 42 hours a week, making a positive difference to the lives of the people in our care at Thornfield Grange

Thornfield Grange is a specialist residential service with nursing for adults with autism, learning disabilities and complex needs. Based in Bishop Auckland, County Durham, the service supports individuals who have behaviours that may challenge, as well as those who have significant difficulties with social engagement.

At Cygnet, our perks go way beyond pension schemes and excellent professional development.

You’ll also enjoy shopping, travel and leisure discounts – as well as a range of healthcare and financial benefits – to support you to be happy both in and out of work. 

Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others – every day. 

Your day-to-day…

  • Offer enhanced care with a flexible learning approach for all the people in our care
  • Provide guidance & encouragement through physical & emotional support
  • Learn about individuals’ specific needs & provide help in the most appropriate way
  • Assist with medical & welfare needs 
  • Report on medical & welfare needs as required 
  • Safeguard
  • Maintain a safe, clean environment for all

Why Cygnet? We’ll offer you…

  • Flexible working with the opportunity for overtime
  • Regular coaching & appraisal
  • Expert supervision & peer support
  • Employee discount savings & “Cycle to Work” scheme

You are…

  • Genuinely driven with a desire to make a real difference in people’s lives
  • An excellent communicator & a good team player
  • Sensitive & intuitive with the energy required to provide a trusting, stimulating & varied environment
  • Passionate about empowering & supporting service user independence

Successful candidates will be required to undergo an enhanced DBS check.

Due to limits on sponsorship allocations, we are not currently in a position to offer sponsorship to new candidates for these roles, this remains under review.

Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years. In this role you’ll have the chance to make a real impact on patients, service users & their families.

Benefits & Rewards

NHS Staff Discounts

Cygnet provides its staff with NHS discounts across a range of high street retailers. The discounts can be redeemed by showing your Cygnet ID badge. You can also get further discounts by registering your details with Health Service Discounts and Blue Light Card.

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On-site Benefits

Cygnet provides free meals and free on-site parking for employees at work.

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Cycle To Work Scheme

Cygnet will give you exclusive access to a range of benefits with our Cycle To Work scheme.

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Enhanced Maternity

In addition to statutory pay, Cygnet provides enhanced maternity pay.

Plan your commute

Thornfield Grange

County Durham
North East
DL14 7QZ
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Stories from our staff
Quote marks
It's an absolute joy to work with the service users and to make a difference in their lives
The best part of my job is knowing that I can change somebody's life and make them feel happy
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We’re looking for naturally caring and compassionate people – so you can join one of our Care & Support teams without any previous experience on your CV

88% of staff enjoy working for Cygnet

At Cygnet, you’ll work in incredible, inspiring teams and enjoy satisfying careers with plenty of opportunities to grow

enjoy
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90% of staff said access to training has helped them in their role

No matter what your role is, we invest in your learning and development to help you achieve your career aspirations.

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Colleague to colleague endorsements

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Zachari

Support Worker
Recognised for
Support

Zachari recently supported a service user to visit home for the first time in sixteen years, which is an amazing achievement. It took lots of gentle persistent and encouragement but much to the amazement of his family the service user finally visited home and now plans to visit every other week.

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Akwasi

Support Worker
Recognised for
Passion

Akwasi strives hard to always make sure that residents are happy and settled. He always engage lots of residents, his knowledge on makaton signs makes it more easier and nice to communicate with the residents who are non verbal. I therefore nominate him as he has got passion for the job and should keep it up.

Hard Work endorsement icon

Alice

Service Manager
Recognised for
Hard Work

It was one of our residents birthday yesterday. Alice organised a fantastic celebration. She invited residents from other services, arranged party foods, drinks, brought in an ice cream van and a bouncy castle. Everything was well planned and ran smoothly. A big thank you to Alice for her dedication and hard work and for making the day so special

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Tracy

Support Worker
Recognised for
Support

Tracy supported a service user who was very unwell, staying with him at hospital and ensuring she was with him in the days following his recovery as a familiar face and source of comfort. Tracy has shown commitment and dedication to the service and service users and will always advocate for anyone she feels is not being heard or recognised.

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Zaynah

Administrator
Recognised for
Support

I would like to nominate Zaynah for her exceptional support and dedication. During a colleagues unforeseen absence, Zaynah stepped up without hesitation taking on additional responsibilities to support the team. Her positive attitude and willingness to go above and beyond made a significant difference during this time. Thank you Zaynah! 🙂

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Zendor

Ward Manager
Recognised for
Passion

Sunrise ward did not have a ward manager for a period of 8 months. In this time, Zendor acted up as the ward manager. He excelled in the manager role, and was praised by staff and service-users throughout this time for his dedication, care and willingness to go above and beyond. The ward would not have been able to function without him.

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Gaynor

Administrator
Recognised for
Support

Yesterday was one of our residents birthday party, Gaynor went above and beyond by taking extra time to help with preparing the party food and ensuring that everwhere was clean and tidy while managing her busy workloads in the office. Her dedication and support made a big difference and it didn’t go unnoticed.
Thank you Gaynor.

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Emma

Support Worker
Recognised for
Passion

Emma is extremely passionate about service users quality of life and their participation in meaningful activities.
She recently organised a day out for 3 service users and their staff to Harewood House. They enjoyed a walk in the house grounds and round the deer park, followed by a pub tea.
Throughly enjoyed by all.

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Tolulope

Support Worker HC
Recognised for
Communication

I would like to nominate Tolu because of his good communication with residents. There was a day i supported a resident with Tolu. The resident was non verbal and he was unsettled as well. Tolu used his makaton skills and calm tone to communicate with the residents as the resident became settled.

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Omoshola

Senior Support Worker/Team Leader HC
Recognised for
Hard Work

I would like to Nominate Omoshola for her amazing work and help to the nursing team when short staffed. Thank you so much Omoshola, just wanted you to know that I appreciate you so much. You’re the best senior we have, continue being you and keep up the good work. You deserve this award.

Click here to apply for a life changing career

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Speculative candidates or CVs sent to Cygnet by recruitment agencies/headhunters will be treated as a “free of charge” gesture. For further clarification, email recruitment@cygnethealth.co.uk
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