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Social Care Credit Controller

Kings Hill Office, ME19 4AE
30,000.00 GBP Annual
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About the role

Overview

Kings Hill Office, ME19 4AE
Full Time
30,000.00 GBP Annual
4 February 2026

Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

We are looking for a Credit Controller to join our team at our new office in Kings Hill, West Malling. This role will be hybrid between home and office.

The Credit Controller for Social Care will support the management of the accounts receivable ledger for our Social Care division.

Key responsibilities will include liaising with funders for payment of outstanding invoices, service user account reconciliations, requesting credit notes and query resolution.

Reporting directly to the Social Care Credit Control & Group Cash Allocations Manager, this supporting role will ensure the function executes a robust cash collections process maximising timely collection for outstanding invoices.

Summary of Responsibilities

  • In depth reconciliation of debtor accounts.
  • Collection of outstanding invoices, ensuring they are paid within required period.
  • Managing own workload and ledger.
  • Reduce 60+ debt on your ledger.
  • Inputting diary notes for all activities to build audit trail for the service user.
  • Liaise with internal departments to ensure invoicing is accurate and queries resolved promptly.
  • Build and maintain relationships with both internal and external stakeholders.
  • Work as a team and help when other members of the team are absent.
  • Send copy invoices & produced statements.
  • Any adhoc duties within the department required.

Our ideal candidate will have…

  • ·Experience in a credit control environment.
  • ·Flexible and able to deal promptly with queries and information requests.
  • ·Intermediate Excel Skills.
  • ·Able to deal with heavy data sets, create & understand account reconciliations.

Why Cygnet? We’ll offer you…

  • Bonus scheme
  • An opening to undertake further learning with our excellent apprenticeship scheme
  • Expert supervision & support
  • Employee referral scheme
  • Free Health Cash plan
  • 24 hours free GP support line
  • Free life assurance cover
  • Free eye tests
  • Car lease discounts
  • Discounted gym membership
  • Free mortgage broker and Insurance cover
  • Pension scheme
  • Employee NHS – discount savings & “Cycle to Work” scheme
  • Smart Health Toolkit- Providing you with Fitness Programmes, Nutrition consultation and Health checks

Due to limits on sponsorship allocations, we are not currently in a position to offer sponsorship to new candidates for these roles, this remains under review.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

What next?

If you care about making a difference – we want to talk to you.

Click the button to apply

Benefits & Rewards

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Group Pension

We’ll look after you beyond Cygnet by helping you save for your future with a pension scheme. Cygnet provides a monthly contribution into your pot for every month you actively pay in.

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Discounted Gym Membership

Cygnet encourages the culture of wellbeing and improving work-life balance and as a result, we are offering Gym discounts. The discounts are across more than 3,000 gyms across the UK. Ranging from the big chains to the small independents – your nearest gym in the scheme won’t be far away!

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Free Life Assurance Cover

Cygnet provides a Group Life assurance scheme which pays out a lump sum benefit to your family or next of kin in the event of your death whilst employed by Cygnet.

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Free Mortgage Broker & Insurance Cover

Cygnet understands that buying a home is probably the biggest and most important financial decision for most of us. As a result we have partnered with L&C to offer free mortgage advice, free insurance cover and receive a voucher on completion of your mortgage

Plan your commute

Kings Hill Office

Kings Hill Office
Kent
ME19 4AE
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Our application process

Application Submission
01
Step 1

Application Submission

Your application is received and reviewed by our recruitment team.
Automated Confirmation
02
Step 2

Automated Confirmation

You’ll receive an automated email confirming receipt of your application.
Application Review
03
Step 3

Application Review

We carefully review applications, considering factors like visa status, location, and experience.
Initial Screening
04
Step 4

Initial Screening

If your application is suitable, you’ll be contacted by the recruiter to arrange a telephone screening call.
Interview
05
Step 5

Interview

If you meet the screening criteria, you’ll be invited for an interview, which normally takes place in person at the site you’re applying to.
Feedback and Offer
06
Step 6

Feedback and Offer

Following the interview, you’ll receive feedback, and if successful, a verbal job offer that will be followed up with a written job offer and onboarding information.

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Mike and Vicky showed exceptional empathy during my mother’s loss, cancelling leave to manage team duties and shield me from pressures. They created grieving space with selfless teamwork and ongoing support— rue leadership beyond duty

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I wanted to give a shout-out to Olivia for her incredible hard work lately. Seriously, it’s been so inspiring to see her dedication and effort on the team shes only limited to hand full of service users at present but She’s been crushing it, and I really appreciate all that she does to keep things running smoothly. thank you

Click here to apply for a life changing career

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Speculative candidates or CVs sent to Cygnet by recruitment agencies/headhunters will be treated as a “free of charge” gesture. For further clarification, email recruitment@cygnethealth.co.uk
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