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Service Manager

Mansfield, NG19 8QX
£53,000 - £56,000pa DOE
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About the role

Overview

Mansfield, NG19 8QX
Full Time
£53,000 - £56,000pa DOE
19 November 2024

We are looking for a passionate, focused and experienced Registered/Service Manager to join us at our Cygnet Pines and Cygnet Cherry Tree House.

Joining our team on a permanent, full time basis, you will work 40 hours per week overseeing two Cygnet services.

At Cygnet you’ll have the chance to make a real impact on clients and their families. It's a challenging role with excellent career prospects, and you'll reap the rewards of empowering others with your focus on high quality of care. Your focus on enabling patient recovery in a compassionate setting will help us achieve our goals – and yours.

Cygnet Pines:

Pines is a 7 bed specialist residential service for adults with autism and who may present with behaviours that challenge. We aim to provide a safe, comfortable and effective care environment for those in our care, promoting independence and community integration.

Cygnet Cherry Tree House:

Cherry Tree House is a specialist residential service in Mansfield Woodhouse, Nottinghamshire, supporting individuals with learning disabilities, autism, complex needs and behaviours that may challenge.

The Opportunity…

Reporting directly to the Regional Manager, our Home Managers are responsible for providing strong and effective leadership to the onsite team in order to ensure the integrity of all functions within the service, to include; Clinical, Finance, HR, Recruitment and Support Services. You will be responsible for the overall day to day running and strategic direction of the service.

  • To be compliant with CQC / regulatory requirements and to ensure all clinical, budgetary, regulatory and service development targets are met. You will also implement risk assessment, risk management and embed clinical governance within the service.
  • To be responsible for the provision of a high-quality service, both in respect of client care and employee engagement.
  • Ensure effective bed management and coordination of referrals and assessments of service user’s in conjunction with the Clinical Team / Deputy Manager.
  • In this role, you will also lead on appropriate investigations (as required), participate in audit requirements and ensure all group policies and procedures are adhered to. Reviewing and developing potential opportunities for improved quality and commercial growth is also a key requirement.

You will have…

  • Minimum 3 years managerial experience of leading a team 
  • QCF Level 5 preferred although could be achieved in post.
  • The ability to work as part of a team; lead by example, manage performance effectively and use own initiative
  • Experience of working to CQC guidelines, relevant legislation and professional regulations
  • Experience undertaking investigations and/or the ability to manage complaints appropriately and in a confidential manner
  •  Qualifications in Leadership & Management / Health & Social Care

Requirements

  • Contracted hours: 40 per week

Please note: successful candidates will be required to undergo an enhanced DBS check.

Cygnet Health Care have been providing a national network of high quality specialist services for over 30 years. In this role you’ll have the chance to make a real impact on patients, service users & their families.

Benefits & Rewards

Group pension icon

Group Pension

We’ll look after you beyond Cygnet by helping you save for your future with a pension scheme. Cygnet provides a monthly contribution into your pot for every month you actively pay in.

Gym membership benefit icon

Discounted Gym Membership

Cygnet encourages the culture of wellbeing and improving work-life balance and as a result, we are offering Gym discounts. The discounts are across more than 3,000 gyms across the UK. Ranging from the big chains to the small independents – your nearest gym in the scheme won’t be far away!

maternity icon

Enhanced Maternity

In addition to statutory pay, Cygnet provides enhanced maternity pay.

Employee referral icon

Employee Referral Scheme

Do you know other people who would be well suited to working at Cygnet in a Nurse, Doctor, Occupational Therapist, Psychologist or Care & Support Worker role?

Recommend them for potential cash rewards!

Plan your commute

CAS Pines

Mansfield
East Midlands
NG19 8QX
Stories from our staff
Quote marks
Tortoise
Cygnet have been amazing with the supervision and support from my manager. They helped me identify my skill set to work on my strengths and weaknesses.
study
Cygnet recognised my study achievements at the Staff Achievement Awards where I was a finalist for learner of the year
develop
At Cygnet I have been able to develop and grow while learning new skills

88% of staff enjoy working for Cygnet

At Cygnet, you’ll work in incredible, inspiring teams and enjoy satisfying careers with plenty of opportunities to grow

enjoy
Arrow graphic

90% of staff said access to training has helped them in their role

No matter what your role is, we invest in your learning and development to help you achieve your career aspirations.

Arrow graphic

Colleague to colleague endorsements

Passion endorsement icon

Haley Hanson

Therapy Co-coordinator/ Support Worker
Recognised for
Passion
Recognised by

Haley has recently joined the therapy team from support worker. Haley is very passion about her job. Patients here at aspen clinic requested therapy animals for a long time. Haley organised a donation day and raised money for us to have quails. She put forward the idea which was approved. Now we have our very own quails! Haley goes above and beyond

Comfort endorsement icon

Maria Iqbal

Team Leader
Recognised for
Comfort
Recognised by

Maria provided great comfort for one of our residents who really struggles having a blood test. She managed on 2 occasions to successfully support nursing staff to get very important blood tests completed for this resident. Thank you for your hard work comforting this resident Maria.

Hard Work endorsement icon

Priyanka Bakshi

Counselling Psychologist
Recognised for
Hard Work
Recognised by

Priyanka deserves to be rewarded for her hard work developing a functional analysis for a complex young person. Her work is helping our team to develop a formulation to understand the young person and support them in the best way. Priyanka has dedicated a lot of her time to this and we are very lucky to have her as a part of our team.

Growth endorsement icon

Leanne Tonks

Nurse
Recognised for
Growth
Recognised by

Leanne is someone who started at Cygnet in Domestic Services and has worked from this position to support, a nursing associate, and completed her nurse training with Cygnet. She is now employed on the same ward where she started and she is excelling in the role. She is confident and competent and she has a can do attitude and gets tasks completed.

Hard Work endorsement icon

Kristina Robinson

Cleaner
Recognised for
Hard Work
Recognised by

Kristina goes above and beyond every single day at work, she is incredible at supporting the residents and having the ‘on the spot’ tools and knowledge to diffuse situations and inspire residents to change their mindset. She is great at helping residents to express themselves and to be as independent as possible. She is an asset to the team.

Hard Work endorsement icon

Felly Loota-Ebola

Support Worker
Recognised for
Hard Work
Recognised by

Felly has established an incredibly strong relationship with a resident who shows particularly challenging behaviours. Felly worked consistently with this resident whilst he was in the hospital, never once complaining and allowing for this time to be alot easier for the resident as he had someone there that he likes and trusts to help him.

Comfort endorsement icon

Khumbalani Moyo

Support Worker
Recognised for
Comfort
Recognised by

Khumbalani recently supported a resident to hospital who hasn’t successfully attended a hospital appointment for many years. Through his comforting techniques and communication he managed to safely and calmly support this gentleman to carry out a successful appointment. Well done Khumbalani thank you for your comforting support.

Empathy endorsement icon

Andrew Chikaura

Support Worker
Recognised for
Empathy
Recognised by

Andrew ensured that a service user who had in the past refused to visit family was taken there, despite this was late in the day Andrew took him to see his family, that brief moment made a lot of difference in the life of the family. The family who where gathered with other extended members where very grateful.

Hard Work endorsement icon

Juan Mass

Speciality Dr
Recognised for
Hard Work
Recognised by

Dr Mass has been dedicated to working with and supporting patients with their physical health. Recently, 81% of the patients at Sherwood House have consented to engage with blood tests. This is a huge increase in comparison to previous months and a direct reflection of Dr Mass hard work and dedication.

Flexibility endorsement icon

Ajibola Peters

Digital Media Technical Instructor
Recognised for
Flexibility
Recognised by

We were recently filming a Music 2 Empower video with a patient at Cygnet Bury Hudson and Ajibola came in on his day off to support both the patient and us with the filming. Giving up his free time to do this shows how much it means to Ajibola to showcase the achievements of service users and demonstrates not just flexibility but Passion & Support.

Click here to apply for a life changing career

Arrow graphic

Benefits & Rewards

Group pension icon

Group Pension

We’ll look after you beyond Cygnet by helping you save for your future with a pension scheme. Cygnet provides a monthly contribution into your pot for every month you actively pay in.

Gym membership benefit icon

Discounted Gym Membership

Cygnet encourages the culture of wellbeing and improving work-life balance and as a result, we are offering Gym discounts. The discounts are across more than 3,000 gyms across the UK. Ranging from the big chains to the small independents – your nearest gym in the scheme won’t be far away!

maternity icon

Enhanced Maternity

In addition to statutory pay, Cygnet provides enhanced maternity pay.

Employee referral icon

Employee Referral Scheme

Do you know other people who would be well suited to working at Cygnet in a Nurse, Doctor, Occupational Therapist, Psychologist or Care & Support Worker role?

Recommend them for potential cash rewards!

Plan your commute

CAS Pines

Mansfield
East Midlands
NG19 8QX
Stories from our staff
Quote marks
Tortoise
Cygnet have been amazing with the supervision and support from my manager. They helped me identify my skill set to work on my strengths and weaknesses.
study
Cygnet recognised my study achievements at the Staff Achievement Awards where I was a finalist for learner of the year
develop
At Cygnet I have been able to develop and grow while learning new skills

88% of staff enjoy working for Cygnet

At Cygnet, you’ll work in incredible, inspiring teams and enjoy satisfying careers with plenty of opportunities to grow

enjoy
Arrow graphic

90% of staff said access to training has helped them in their role

No matter what your role is, we invest in your learning and development to help you achieve your career aspirations.

Arrow graphic

Colleague to colleague endorsements

Passion endorsement icon

Haley Hanson

Therapy Co-coordinator/ Support Worker
Recognised for
Passion
Recognised by

Haley has recently joined the therapy team from support worker. Haley is very passion about her job. Patients here at aspen clinic requested therapy animals for a long time. Haley organised a donation day and raised money for us to have quails. She put forward the idea which was approved. Now we have our very own quails! Haley goes above and beyond

Comfort endorsement icon

Maria Iqbal

Team Leader
Recognised for
Comfort
Recognised by

Maria provided great comfort for one of our residents who really struggles having a blood test. She managed on 2 occasions to successfully support nursing staff to get very important blood tests completed for this resident. Thank you for your hard work comforting this resident Maria.

Hard Work endorsement icon

Priyanka Bakshi

Counselling Psychologist
Recognised for
Hard Work
Recognised by

Priyanka deserves to be rewarded for her hard work developing a functional analysis for a complex young person. Her work is helping our team to develop a formulation to understand the young person and support them in the best way. Priyanka has dedicated a lot of her time to this and we are very lucky to have her as a part of our team.

Growth endorsement icon

Leanne Tonks

Nurse
Recognised for
Growth
Recognised by

Leanne is someone who started at Cygnet in Domestic Services and has worked from this position to support, a nursing associate, and completed her nurse training with Cygnet. She is now employed on the same ward where she started and she is excelling in the role. She is confident and competent and she has a can do attitude and gets tasks completed.

Hard Work endorsement icon

Kristina Robinson

Cleaner
Recognised for
Hard Work
Recognised by

Kristina goes above and beyond every single day at work, she is incredible at supporting the residents and having the ‘on the spot’ tools and knowledge to diffuse situations and inspire residents to change their mindset. She is great at helping residents to express themselves and to be as independent as possible. She is an asset to the team.

Hard Work endorsement icon

Felly Loota-Ebola

Support Worker
Recognised for
Hard Work
Recognised by

Felly has established an incredibly strong relationship with a resident who shows particularly challenging behaviours. Felly worked consistently with this resident whilst he was in the hospital, never once complaining and allowing for this time to be alot easier for the resident as he had someone there that he likes and trusts to help him.

Comfort endorsement icon

Khumbalani Moyo

Support Worker
Recognised for
Comfort
Recognised by

Khumbalani recently supported a resident to hospital who hasn’t successfully attended a hospital appointment for many years. Through his comforting techniques and communication he managed to safely and calmly support this gentleman to carry out a successful appointment. Well done Khumbalani thank you for your comforting support.

Empathy endorsement icon

Andrew Chikaura

Support Worker
Recognised for
Empathy
Recognised by

Andrew ensured that a service user who had in the past refused to visit family was taken there, despite this was late in the day Andrew took him to see his family, that brief moment made a lot of difference in the life of the family. The family who where gathered with other extended members where very grateful.

Hard Work endorsement icon

Juan Mass

Speciality Dr
Recognised for
Hard Work
Recognised by

Dr Mass has been dedicated to working with and supporting patients with their physical health. Recently, 81% of the patients at Sherwood House have consented to engage with blood tests. This is a huge increase in comparison to previous months and a direct reflection of Dr Mass hard work and dedication.

Flexibility endorsement icon

Ajibola Peters

Digital Media Technical Instructor
Recognised for
Flexibility
Recognised by

We were recently filming a Music 2 Empower video with a patient at Cygnet Bury Hudson and Ajibola came in on his day off to support both the patient and us with the filming. Giving up his free time to do this shows how much it means to Ajibola to showcase the achievements of service users and demonstrates not just flexibility but Passion & Support.

Click here to apply for a life changing career

Arrow graphic
Speculative candidates or CVs sent to Cygnet by recruitment agencies/headhunters will be treated as a “free of charge” gesture. For further clarification, email recruitment@cygnethealth.co.uk
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