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Service Manager

Dundee, DD1 2QH
£57,000 per annum
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About the role

Overview

Dundee, DD1 2QH
Full Time
£57,000 per annum
30 May 2025

We are looking for a passionate, focused and experienced Registered Manager to join us at Cygnet Thistle House. 

Ellen Mhor is a specialist residential service with nursing, supporting up to 12 adults living with learning disabilities and complex needs, and who may have an autistic spectrum condition. The team also supports individuals who have behaviours that may challenge and associated mental or physical health needs. We provide specialist nursing care and support that is tailored to individual needs, promoting independence and community integration.

Ellen Mhor is a large detached house with its own private garden situated in a residential area of Dundee. Everyone at Ellen Mhor has their own en-suite bedroom and they are encouraged and supported to personalise their rooms. There is a choice of three living areas that residents can choose from, as well as a bright and airy dining room and conservatory. There is a life skills kitchen and lounge area where residents are supported in a small group to develop and maintain independent living skills such as menu planning and preparing their own drinks, snacks and meals.

At Cygnet you’ll have the chance to make a real impact on clients and their families. It's a challenging role with excellent career prospects, and you'll reap the rewards of empowering others with your focus on high quality of care. Your focus on enabling patient recovery in a compassionate setting will help us achieve our goals – and yours.

The Opportunity…

Reporting directly to the Regional Manager, our Home Managers are responsible for providing strong and effective leadership to the onsite team in order to ensure the integrity of all functions within the service, to include; Clinical, Finance, HR, Recruitment and Support Services. You will be responsible for the overall day to day running and strategic direction of the service.

To be compliant with the Care Inspectorate / regulatory requirements and to ensure all clinical, budgetary, regulatory and service development targets are met. You will also implement risk assessment, risk management and embed clinical governance within the service.

To be responsible for the provision of a high-quality service, both in respect of client care and employee engagement.

Ensure effective bed management and coordination of referrals and assessments of service user’s in conjunction with the Clinical Team / Deputy Manager.

In this role, you will also lead on appropriate investigations (as required), participate in audit requirements and ensure all group policies and procedures are adhered to. Reviewing and developing potential opportunities for improved quality and commercial growth is also a key requirement.

You will have…

  • Minimum 3 years managerial experience of leading a team 
  • QCF Level 5 preferred although could be achieved in post.
  • The ability to work as part of a team; lead by example, manage performance effectively and use own initiative
  • Experience of working to the Care Inspectorate guidelines, relevant legislation and professional regulations
  • Experience undertaking investigations and/or the ability to manage complaints appropriately and in a confidential manner

Desirable: Qualifications in Leadership & Management / Health & Social Care

Why Cygnet? We’ll offer you…

  • An opening to undertake further learning with our excellent apprenticeship scheme
  • Expert supervision & support
  • Free Health Cash plan
  • 24 hours free GP support line
  • Free life assurance cover
  • Free eye tests
  • Car lease discounts
  • Discounted gym membership
  • Free mortgage broker and Insurance cover
  • Pension scheme
  • Employee NHS – discount savings & “Cycle to Work” scheme
  • Smart Health Toolkit- Providing you with Fitness Programmes, Nutrition consultation and Health checks

Ready to make a positive change? Please click on the ‘apply now’ link below or send your CV to LenaStreet@cygnethealth.co.uk

Due to limits on sponsorship allocations, we are not currently in a position to offer sponsorship to new candidates for these roles, this remains under review.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Benefits & Rewards

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Group Pension

We’ll look after you beyond Cygnet by helping you save for your future with a pension scheme. Cygnet provides a monthly contribution into your pot for every month you actively pay in.

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Discounted Gym Membership

Cygnet encourages the culture of wellbeing and improving work-life balance and as a result, we are offering Gym discounts. The discounts are across more than 3,000 gyms across the UK. Ranging from the big chains to the small independents – your nearest gym in the scheme won’t be far away!

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Enhanced Maternity

In addition to statutory pay, Cygnet provides enhanced maternity pay.

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Employee Referral Scheme

Do you know other people who would be well suited to working at Cygnet in a Nurse, Doctor, Occupational Therapist, Psychologist or Care & Support Worker role?

Recommend them for potential cash rewards!

Plan your commute

Ellen Mhor

Dundee
Scotland
DD1 2QH
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Stories from our staff
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Tortoise
Cygnet have been amazing with the supervision and support from my manager. They helped me identify my skill set to work on my strengths and weaknesses.
study
Cygnet recognised my study achievements at the Staff Achievement Awards where I was a finalist for learner of the year
develop
At Cygnet I have been able to develop and grow while learning new skills

88% of staff enjoy working for Cygnet

At Cygnet, you’ll work in incredible, inspiring teams and enjoy satisfying careers with plenty of opportunities to grow

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90% of staff said access to training has helped them in their role

No matter what your role is, we invest in your learning and development to help you achieve your career aspirations.

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Colleague to colleague endorsements

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Idris

Night Senior
Recognised for
Resilience
Recognised by

The work in service can sometimes go on forever at night, but not while Mr. Idris is working. He usually approaches each task with concentration and a sense of humour, and he never gives up until he ensures that it is finished. Mr. Idris frequently eases his coworkers with funny jokes and enjoys bringing them along. Weldone Mr Idris.

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Eziaku

Night Support Worker
Recognised for
Support
Recognised by

Langdale House have recently started transition work with an individual who will be moving into our home. Ezi was happy to support Langdale by being involved in the transition and feeding back relevant information which has supported managers to build up a comprehensive care plan prior to admission to Langdale.

Support endorsement icon

Mercy

Night Support Worker
Recognised for
Support
Recognised by

Langdale House have recently started transition work with an individual who will be moving into our home. Mercy was happy to support Langdale by being involved in the transition and feeding back relevant information which has supported managers to build up a comprehensive care plan prior to admission to Langdale.

Support endorsement icon

Steven

ATL
Recognised for
Support
Recognised by

Langdale House have recently started transition work with an individual who will be moving into our home. Steve was happy to support Langdale by being involved in the transition and feeding back relevant information which has supported managers to build up a comprehensive care plan prior to admission to Langdale.

Support endorsement icon

Beverley

Team Leader
Recognised for
Support
Recognised by

Langdale House have recently started transition work with an individual who will be moving into our home. Bev was happy to support Langdale by being involved in the transition and feeding back relevant information which has supported managers to build up a comprehensive care plan prior to admission to Langdale.

Support endorsement icon

Victoria

ATL
Recognised for
Support
Recognised by

Langdale House have recently started transition work with an individual who will be moving into our home. Tori was happy to support Langdale by being involved in the transition and feeding back relevant information which has supported managers to build up a comprehensive care plan prior to admission to Langdale.

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Robert

support worker
Recognised for
Support
Recognised by

Robert supported an individual to hospital following a significant head injury, he remained calm and ensured the individual received medical attention

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Arron

team leader
Recognised for
Support
Recognised by

during an incident whereby a service user fell down the stairs and sustained a head injury Arron managed the situation extremely well, remaining calm, leading the scene & obtaining medical assistance. this event was traumatic for the individual and the staff. Arron ensured that everyone remained calm and the individual was supported to the hospital

Resilience endorsement icon

Beulla

Registered General Nurse
Recognised for
Resilience
Recognised by

Beulla was the first nurse on scene to a recent incident on site, and after a hard week of personal concerns, this was something which must have be both hard for her and for her team. Beulla was a leader in the situation, and sought support from others and completed debriefs and gave support to those who needed this most. Well done Beulla.

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Feven

Head of care
Recognised for
Hard Work
Recognised by

Feven is almost always at work, whether she is on site or not. She often completes her shift at Raglan House, then goes home to start another shift doing audits, care plans etc. She is always available if staff needs her. Staff calls and she picks her phone up regardless of the time. The best bit is, she does it with a smile.

Click here to apply for a life changing career

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Speculative candidates or CVs sent to Cygnet by recruitment agencies/headhunters will be treated as a “free of charge” gesture. For further clarification, email recruitment@cygnethealth.co.uk
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