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Regional Quality Manager – North East (Remote – FTC)

Darlington, DL3 9LN
£60,000 per annum
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About the role

Overview

Darlington, DL3 9LN
Full Time
£60,000 per annum
15 May 2025

We have an opportunity for a Regional Quality Manager to join our team at Cygnet Healthcare covering our sites across the Noth East Region on a Fixed Term Contract. 

At Cygnet Health you’ll have the chance to make a real impact on patients / residents and their families. You’ll be exposed to all kinds of new challenges and responsibilities, to ensure you continue learning and developing as you go.

As part of an organisation with an outstanding reputation for innovation in the sector, you’ll benefit from a vibrant culture tailored to help you thrive, whatever your level or career goals. Make a bigger difference to your career and to patient / resident care with us. Previous experience of working in a mental health facility and in a similar role or working as a Registered Manager / Hospital Manager is essential.

Please Note: This role is a Fixed Term Contract for a period of 9 months from August 2025 until April 2026.

Key Tasks – Summary

The Regional Quality Managers roles have been designed to support and assist senior managers in the delivery of a high quality service by:

  • Using a measured approach (e.g. KPI trends) to develop quality at local level through use of Overarching Local Action Plans and other quality improvement tools.
  • Maintaining and improving corporate standards, policy and procedures relating to Regulatory guidance, good practice and Legislation.
  • Ensuring documentation is maintained in a standard and consistent format company-wide. To complete full quality review annually and five thematic reviews per annum.
  • Monthly visits to the allocated services in liaison with the Director of Quality Assurance, Deputy Director of Quality Assurance, Line Manager and Operations Director.
  • Working alongside Registered Managers highlight service deficiencies, non-conformities and risk, providing support to develop action plans to rectify. Advising on local systems and procedures required for service management and audit.
  • Supporting local units, sharing learning and best practice by attending and participating in local integrated governance meetings within their region.
  • Advising on training requirements as a result of legislative or regulatory requirements.
  • To work closely with all relevant parties to coordinate operational audit activity within the region and ensure copies of the reports are held as evidence learning is communicated to all relevant parties
  • Collating centrally and distributing company wide information/advice in support of other key tasks.

We're looking for people who have:

  • Excellent communication skills and the ability to be a good team player
  • Experience of working within a similar role
  • A genuine desire to make a real difference in people’s lives
  • A full driving licence Healthcare experience is essential

Why Cygnet? We’ll offer you…

  • An opening to undertake further learning with our excellent apprenticeship scheme
  • Expert supervision & support
  • Free Health Cash plan
  • 24 hours free GP support line
  • Free life assurance cover
  • Free eye tests
  • Car lease discounts
  • Discounted gym membership
  • Free mortgage broker and Insurance cover
  • Pension scheme
  • Employee NHS – discount savings & “Cycle to Work” scheme
  • Smart Health Toolkit- Providing you with Fitness Programmes, Nutrition consultation and Health checks

Ready to make a positive change? Please click on the ‘apply now’ link below or send your CV to LenaStreet@cygnethealth.co.uk

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Benefits & Rewards

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Group Pension

We’ll look after you beyond Cygnet by helping you save for your future with a pension scheme. Cygnet provides a monthly contribution into your pot for every month you actively pay in.

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Free Mortgage Broker & Insurance Cover

Cygnet understands that buying a home is probably the biggest and most important financial decision for most of us. As a result we have partnered with L&C to offer free mortgage advice, free insurance cover and receive a voucher on completion of your mortgage

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Enhanced Maternity

In addition to statutory pay, Cygnet provides enhanced maternity pay.

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Free Life Assurance Cover

Cygnet provides a Group Life assurance scheme which pays out a lump sum benefit to your family or next of kin in the event of your death whilst employed by Cygnet.

Plan your commute

Hollyhurst

Darlington
North East
DL3 9LN
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Cygnet colleagues providing Support
Cygnet have been amazing with the supervision and support from my manager. They helped me identify my skill set to work on my strengths and weaknesses.
Cygnet recognition
Cygnet recognised my study achievements at the Staff Achievement Awards where I was a finalist for learner of the year
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At Cygnet I have been able to develop and grow while learning new skills

88% of staff enjoy working for Cygnet

At Cygnet, you’ll work in incredible, inspiring teams and enjoy satisfying careers with plenty of opportunities to grow

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90% of staff said training has helped them in their role

No matter what your role is, we invest in your learning and development to help you achieve your career aspirations.

Learning and development
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Colleague to colleague endorsements

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kelsey

support
Recognised for
Hard Work
Recognised by

Kelsey has taken her role as a key worker with great responsibility, she has ensured her resident has new clothing, kept up to date on family birthday, planning personal trips and building strong relationships with her key workers mum. she has made a real difference in her key workers life.

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Aashia

Support Worker
Recognised for
Hard Work
Recognised by

After a recent environmental audit, Aashia has gone out of her way to ensure that all areas improve with cleanliness and making sure the home looks more homely. Aashia has put in hours worth of cleaning when she has the time to do this. Thank you Aashia.

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Eve

Acting team leader/ Support worker
Recognised for
Positivity
Recognised by

On Monday the 3rd of march 2025, Eve was supporting an Individual DW.
She understood that the individual rarely gets involved in outdoor activities . Eve helped engage DW into a new walking activity in the garden which was interactive by touching objects along the way and following routes , it helped bring fun and exercise into DW’s regime.

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Emily

Acting Team Leader
Recognised for
Hard Work
Recognised by

After a recent environmental audit, Emily has gone out of her way to ensure that all areas improve with cleanliness and making sure the home looks more homely. Emily has put in hours worth of cleaning when she has the time to do this. Thank you Emily.

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Khurram

Support Worker
Recognised for
Support
Recognised by

A member of the community came to Longfield searching for her parcels, they were located at a neighbouring house. The parcels were too heavy for her to carry. Khurram took the initiative to assist the lady in carrying them to her house.

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Ruth

OT
Recognised for
Support
Recognised by

Ruth has been amazing today.
As a trainer the motorway was closed so I was 30 minutes late to the training i was running.
As soon as I walked in Ruth helped with making sure that the group had everything they needed. even finding some people who had gone to the wrong place.
With Ruth’s help i managed to get back on track with the course. thanks

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Stephen

Support Worker
Recognised for
Fun
Recognised by

Stephen has taken a resident on holiday who is having a hard time currently to try and lighten his mood and ensure he is completing meaningful activities and explore new opportunities.

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Jamie

Hospital Manager
Recognised for
Growth
Recognised by

I want to express my gratitude for Jamie’s outstanding collaboration & his success has created a positive impact on his colleagues. Jamie has demonstrated positive growth in his leadership, & his willingness to support his colleagues has created a harmonious work environment! Keep Growing! Keep Shining!

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Emma

Ward Manager
Recognised for
Fun
Recognised by

Emma often goes above and beyond to make work fun for all staff, she has a strong passion for boosting morale and often hosts events and BBQ’s for our staff, and patients – which always get positive feedback.
I would like for Emma to be recognised for all the effort she puts into this.
Thank you Emma for being amazing.

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Elizabeth

support worker
Recognised for
Hard Work
Recognised by

Liz joined the service about six month ago and it’s like she has been with us for ages. Her dedication, support and engagement with the residents is very admirable. She is very pro-active, always looking for ways to improve the residents wellbeing. She has also been able to cover team leaders shifts that is how good and hard working she is!.

Click here to apply for a life changing career

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Speculative candidates or CVs sent to Cygnet by recruitment agencies/headhunters will be treated as a “free of charge” gesture. For further clarification, email recruitment@cygnethealth.co.uk
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