Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it.
Are you an organised and approachable individual who enjoys helping others and creating great first impressions? If so, Cygnet Group would love to hear from you.
We're looking for a dedicated Receptionist to join our team at Cygnet Wast Hills. Working 42 hours per week, Monday to Friday (08:00-16:00 or 09:00-17:00).
You'll be at the heart of our service, ensuring colleagues, visitors and the people in our care receive a warm welcome and outstanding support from the moment they arrive.
Cygnet Wast Hills provides dedicated, person-centred support to men with learning disabilities, autism and associated complex needs in a robust environment.
The service has a number of independent and communal living spaces for the individuals we support, to maximise opportunities to progress through their care pathway towards greater independence.
Your day-to-day at Cygnet Wast Hills:
Provide a professional, friendly and welcoming reception experience for all visitors, colleagues and service users.
Act as the first point of contact for enquiries, ensuring a positive and professional impression of the service.
Greet visitors and notify the appropriate member of staff of their arrival.
Ensure visitors sign in and out, and that patients leaving and returning are recorded appropriately.
Answer, screen and transfer incoming calls, taking accurate messages where required.
Respond to general enquiries via telephone, email and in person in a timely and professional manner.
Sort, distribute and prepare incoming and outgoing post, deliveries and courier packages.
Support with the booking and preparation of meeting rooms and visitor arrangements.
Maintain accurate records and update internal systems in line with company policies and procedures.
Assist with filing, scanning, photocopying and document management.
Support the administration team with data entry, reporting and other ad hoc administrative tasks.
Order and maintain office and reception supplies, ensuring stock levels are sufficient.
Why Cygnet? We’ll offer you…
Salary: £28,050 per annum
Strong career progression opportunities
Expert supervision & support
Employee referral scheme
Pension scheme
Free Meals on Shift
NHS Discount
You are…
An experienced receptionist/administrator used to working with customers/clients – ideally within the healthcare sector.
Organised, naturally helpful & a good multi-tasker
Computer literate – including Windows/Word/Excel/Outlook or equivalent
Knowledgeable of telephone systems and maintaining a professional telephone manner.
Polite, friendly & approachable with excellent communication skills
GCSE Maths & English qualified, with a good level of numeracy & literacy
Diligent & accurate, with an eye for detail & an understanding of confidentiality
Please note that successful candidates will be required to undergo an enhanced DBS check.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible
What next?
If you care about making a difference – we want to talk to you.
Click the button to apply
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Mike and Vicky showed exceptional empathy during my mother’s loss, cancelling leave to manage team duties and shield me from pressures. They created grieving space with selfless teamwork and ongoing support true leadership beyond duty
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The Sheffield maintenance team works tirelessly to keep the hospital and school running, no job too big or small. They respond promptly to needs, ensure safety, and always fit in school requests like marquees, lights, doors, and displays, all with smiles and positive interactions with young people. Their hard work is deeply appreciated.
Mike and Vicky showed exceptional empathy during my mother’s loss, cancelling leave to manage team duties and shield me from pressures. They created grieving space with selfless teamwork and ongoing support— rue leadership beyond duty
Mohamed went above and beyond late Friday afternoon to provide login details for a new starter, instantly pulling up the ticket, communicating well, and ensuring they were set up for Monday morning. This helped create a positive first impression at Cygnet.
I wanted to give a shout-out to Olivia for her incredible hard work lately. Seriously, it’s been so inspiring to see her dedication and effort on the team shes only limited to hand full of service users at present but She’s been crushing it, and I really appreciate all that she does to keep things running smoothly. thank you
