About the role

Overview

Birmingham, B5 4BD

Full Time

£30,000 - £35,000 per annum, depending on experience

29 May 2025

We are looking for a Project Lead for Clinical Systems to join our team at Cygnet.

Cygnet was established in 1988. Since then we have developed a wide range of health and social care services for young people and adults with mental health needs, acquired brain injuries, eating disorders, autism and learning disabilities within the UK.

Working within the Programme Management Office, this role supports the management, administration, organisation, and completion of project actions, activities, planning, training, and testing. The Project Lead will liaise between different stakeholders and have ownership of the project plan in accordance with the department’s governance framework and the direction set by stakeholders in each individual Project Charter. This role also involves promoting digital transformation and increasing operational efficiency.

Key Responsibilities

Project Coordination & Implementation:

Coordinate project activities, resources, equipment, and information.
Monitor project progress using various tools, managing issues that may arise, and troubleshooting as required.
Work with 3rd party consultants to test and track development progress.
Collaborate with the Programme Management Office and work stream leads to remove blockers and ensure project progression.
Coordinate activities and resources with Digital Services (DS).
Configure systems (EPR and EPMA systems) during the implementation phase.
Create and maintain clear and comprehensive project documentation (e.g., Charter, project plan, RAID, comms plan, Scope, Functional Spec).
Attend regular calls with support partners to discuss project progress.

Change Management & Adoption Support:

Support teams through transition and transformation with ongoing assessments, training, and guidance.
Support digital change within the region by promoting the business case for change.
Support site users in adopting new IT systems or business processes.
Understand adoption metrics, blockers to change, and adoption success criteria.
Provide post-go-live system support during the monitoring phase before handing over to Business Systems for BAU support.

Training & User Engagement:

Support training courses across multiple sites and job profiles.
Support IT system and new operational process training.
Support users post-training to increase adoption of digital transformation initiatives.

Testing & Quality Assurance:

Collect data/use cases and prepare scripts for UAT, capturing and monitoring results.
Understand current processes in terms of data flows, data quality, and data accuracy, demonstrating positive outcomes post-rollout.
Develop solutions to operational problems using new IT systems and standard business processes.
Measure site usage of systems and the accuracy of generated data.

Stakeholder Engagement & Communication:

Lead project meetings under the direction of the Programme Management Office.
Run and coordinate tender activities for new software requirements in systems projects.
Instil confidence in others and demonstrate cross-functional leadership.
Be an engaging, self-assured, and motivational speaker.

Travel & Onsite Support

Travel to regional training centres and sites as needed, providing onsite support.
Occasionally stay away from home if sites are too far to travel safely within a day

Why Cygnet? We’ll offer you…

An opening to undertake further learning with our excellent apprenticeship scheme
Expert supervision & support
Health Cash plan
Enhanced maternity pay: 8 weeks full Pay, 18 weeks half Pay (Inclusive of SMP) followed by 13 weeks SMP.
24 hours free GP support line
Free life assurance cover
Free eye tests
Car lease discounts
Discounted gym membership
Free mortgage broker and Insurance cover
Pension scheme
Employee NHS – discount savings & “Cycle to Work” scheme
Smart Health Toolkit- Providing you with Fitness Programmes, Nutrition consultation and Health checks

Ready to make a positive change? Please click on the ‘apply now’ link below or send your CV to LenaStreet@cygnethealth.co.uk

Due to limits on sponsorship allocations, we are not currently in a position to offer sponsorship to new candidates for these roles, this remains under review.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

kelsey

support

Recognised for

Hard Work

Recognised by

Kelsey has taken her role as a key worker with great responsibility, she has ensured her resident has new clothing, kept up to date on family birthday, planning personal trips and building strong relationships with her key workers mum. she has made a real difference in her key workers life.

Aashia

Support Worker

Recognised for

Hard Work

Recognised by

After a recent environmental audit, Aashia has gone out of her way to ensure that all areas improve with cleanliness and making sure the home looks more homely. Aashia has put in hours worth of cleaning when she has the time to do this. Thank you Aashia.

Eve

Acting team leader/ Support worker

Recognised for

Positivity

Recognised by

On Monday the 3rd of march 2025, Eve was supporting an Individual DW.
She understood that the individual rarely gets involved in outdoor activities . Eve helped engage DW into a new walking activity in the garden which was interactive by touching objects along the way and following routes , it helped bring fun and exercise into DW’s regime.

Emily

Acting Team Leader

Recognised for

Hard Work

Recognised by

After a recent environmental audit, Emily has gone out of her way to ensure that all areas improve with cleanliness and making sure the home looks more homely. Emily has put in hours worth of cleaning when she has the time to do this. Thank you Emily.

Khurram

Support Worker

Recognised for

Support

Recognised by

A member of the community came to Longfield searching for her parcels, they were located at a neighbouring house. The parcels were too heavy for her to carry. Khurram took the initiative to assist the lady in carrying them to her house.

Ruth

Recognised for

Support

Recognised by

Ruth has been amazing today.
As a trainer the motorway was closed so I was 30 minutes late to the training i was running.
As soon as I walked in Ruth helped with making sure that the group had everything they needed. even finding some people who had gone to the wrong place.
With Ruth’s help i managed to get back on track with the course. thanks

Stephen

Support Worker

Recognised for

Fun

Recognised by

Stephen has taken a resident on holiday who is having a hard time currently to try and lighten his mood and ensure he is completing meaningful activities and explore new opportunities.

Jamie

Hospital Manager

Recognised for

Growth

Recognised by

I want to express my gratitude for Jamie’s outstanding collaboration & his success has created a positive impact on his colleagues. Jamie has demonstrated positive growth in his leadership, & his willingness to support his colleagues has created a harmonious work environment! Keep Growing! Keep Shining!

Emma

Ward Manager

Recognised for

Fun

Recognised by

Emma often goes above and beyond to make work fun for all staff, she has a strong passion for boosting morale and often hosts events and BBQ’s for our staff, and patients – which always get positive feedback.
I would like for Emma to be recognised for all the effort she puts into this.
Thank you Emma for being amazing.

Elizabeth

support worker

Recognised for

Hard Work

Recognised by

Liz joined the service about six month ago and it’s like she has been with us for ages. Her dedication, support and engagement with the residents is very admirable. She is very pro-active, always looking for ways to improve the residents wellbeing. She has also been able to cover team leaders shifts that is how good and hard working she is!.