Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it.
Are you an experienced Patient Safety Support Officer with a passion for delivering high quality care?
We need a Patient Safety Support Officer who’s passionate about helping people with a range of complex mental health needs.
You will be joining our team on a full time, 40hrs per week basis.
Maximising positive outcomes & recovery for our patients – it’s a challenging, satisfying vocation.
At Cygnet, our perks go way beyond pension schemes and excellent professional development.
You’ll also enjoy shopping, travel and leisure discounts – as well as a range of healthcare and financial benefits – to support you to be happy both in and out of work.
So if you care about making a difference – every day – we want to hear from you.
Job Summary:
The Patient Safety Support Officer plays a key role in supporting incident reporting and management, learning processes and quality assurance across the organisation.
Key Responsibilities
- Daily validation of incidents entered onto Datix, including reviewing conflicts, amending and correcting these where necessary and liaising with sites to aid better reporting in the future.
- Support the reporting, triage and escalation of significant incidents, ensuring adherence to the Patient Safety Incident Response Framework (PSIRF).
- Supporting data analysis to identify incident trends, risk themes and safety metrics to identify areas for improvement and support evidence-based decision making.
- Support with the organisation’s learning and response registers, including follow up with sites on action plans, action completion and embedding of change.
- Supporting the production of monthly and quarterly reports, ad-hoc reports when required and Datix audits.
Experience Required:
Essential:
- Education – evidence of good general education to A Level/NVQ standard.
- Organisational Skills – ability to manage multiple tasks, meet deadlines, and maintain accurate records.
- Communication Skills – ability to communicate effectively with a wide range of audiences.
- IT Skills – familiarity with standard Microsoft Office software, working knowledge of Teams/Zoom and experience of working with data and spreadsheets.
- Emotional Resilience – comfortable working with sensitive information and having access to documentation regarding challenging incidents. Comfortable with lone/remote working.
- Some understanding of the Patient Safety Incident Response Framework (PSIRF).
Desirable:
- Clinical Governance Knowledge – some understanding of patient safety principles, risk management, and quality assurance in mental health/social care settings.
- Analytical Skills – experience in interpreting data, identifying patterns and presenting findings.
- IT Skills – familiarity with incident reporting systems (preferably Datix) and Power BI.
Why Cygnet? We’ll offer you…
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25 days annual leave plus Bank holidays
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Fully paid training
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Paid DBS
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Free parking
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Courtesy meals & refreshments while on shift
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Shopping & entertainment discount scheme (over 800 retailers)
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NHS Discount (Blue Light Card)
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Cycle to Work scheme
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Opportunities to progress and develop.
Please note, successful candidates will be required to undergo an enhanced DBS check.
What next?
If you care about making a difference – we want to talk to you.
What next?
If you care about making a difference – we want to talk to you.
Click the button to apply
