Helpdesk Administrator

About the role

Overview

We are looking for an organised Heldesk Administrator with a passion for making a difference to others. 

You’ll be working full time, Monday – Friday, helping ensure the safe and smooth running of services for the people in our care. 

At Cygnet, our perks go way beyond pension schemes and excellent professional development.

You’ll also enjoy shopping, travel and leisure discounts – as well as a range of healthcare and financial benefits – to support you to be happy both in and out of work.

With us, you’ll have the chance to progress your career in a vibrant, supportive culture tailored to help you thrive.

Apply now to enjoy excellent career prospects while being part of an organisation that cares about helping people.

Job Summary:

You will be responsible for managing the administrative process of the day to day facilities management software across the portfolio.
You will be responsible for ensuring the paperwork associated with all aspects of facilities management is correct and in order in accordance with the policies and procedures of the company.

Your day-to-day… 

• To log any required works on the facilities management software on a daily basis
• To ensure the correct quotes and approval is received prior to logging on the facilities management software
• Acting as a key contact for onsite maintenance or site managers with any urgent queries
• To assist with the administration/documentation required for Out of Hours works

Why Cygnet? We’ll offer you…

• Strong career progression opportunities 
• Expert supervision & support
• Employee referral scheme
• Pension scheme
• “Cycle to work” scheme & employee discount saving

You are… 

• Excellent organisational and planning skills
• Outstanding communication and interpersonal abilities
• Good verbal and written communication skills, including report writing skills
• Competent with Microsoft office
• Attention to detail and accuracy
• Confidentiality and adaptability
• Excellent communication skills
• Information gathering and monitoring skills
• Problem analysis and problem solving skills

Successful candidates will be required to undergo an enhanced DBS check.

Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years. In this role you’ll have the chance to make a real impact on patients, service users & their families.