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Credit Controller

Kent, ME19 4AE

£28,000 to £33,000 per year (DOE)

About the role

Overview

Kent, ME19 4AE

Full Time

£28,000 to £33,000 per year (DOE)

14 July 2025

We are looking for a Credit Controller to join our team at our new office in Kings Hill, West Malling. This role will be hybrid between home and office.

Cygnet was established in 1988. Since then we have developed a wide range of health and social care services for young people and adults with mental health needs, acquired brain injuries, eating disorders, autism and learning disabilities within the UK.

This is an exciting role within the Credit Control team ensuring all revenue is collected in a timely fashion and dealing with the associated queries that come up.

Summary of Responsibilities

Chasing debt by phone and email, own set of accounts to chase – covering NHS funders and local authorities. Proven ability to communicate clearly and to create good relationships with funders.
Dealing with a high level of sometimes complex queries
Raising credit note requests and working closely with the billing team
Ability to work towards target and to be able to identify debt issues
Good eye for reconciliation and analysis of large groups of data

Our ideal candidate will have…

Experienced in volume work
Experience in working on large accounts (from £5mil+)
Billing experience
Able to prioritise workload to meet targets
Good communication skills
Able to work as part of a team and on thier own initiave

Why Cygnet? We’ll offer you…

An opening to undertake further learning with our excellent apprenticeship scheme
Expert supervision & support
Employee referral scheme
Free Health Cash plan
24 hours free GP support line
Free life assurance cover
Free eye tests
Car lease discounts
Discounted gym membership
Free mortgage broker and Insurance cover
Pension scheme
Employee NHS – discount savings & “Cycle to Work” scheme
Smart Health Toolkit- Providing you with Fitness Programmes, Nutrition consultation and Health checks

Due to limits on sponsorship allocations, we are not currently in a position to offer sponsorship to new candidates for these roles, this remains under review.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Group Pension

We’ll look after you beyond Cygnet by helping you save for your future with a pension scheme. Cygnet provides a monthly contribution into your pot for every month you actively pay in.

Discounted Gym Membership

Cygnet encourages the culture of wellbeing and improving work-life balance and as a result, we are offering Gym discounts. The discounts are across more than 3,000 gyms across the UK. Ranging from the big chains to the small independents – your nearest gym in the scheme won’t be far away!

Free Life Assurance Cover

Cygnet provides a Group Life assurance scheme which pays out a lump sum benefit to your family or next of kin in the event of your death whilst employed by Cygnet.

Free Mortgage Broker & Insurance Cover

Cygnet understands that buying a home is probably the biggest and most important financial decision for most of us. As a result we have partnered with L&C to offer free mortgage advice, free insurance cover and receive a voucher on completion of your mortgage

Stories from our staff

Cygnet have been amazing with the supervision and support from my manager. They helped me identify my skill set to work on my strengths and weaknesses.

Cygnet recognised my study achievements at the Staff Achievement Awards where I was a finalist for learner of the year

At Cygnet I have been able to develop and grow while learning new skills

Beverley

Team Leader

Recognised for

Support

Recognised by

Langdale House have recently started transition work with an individual who will be moving into our home. Bev was happy to support Langdale by being involved in the transition and feeding back relevant information which has supported managers to build up a comprehensive care plan prior to admission to Langdale.

Mercy

Night Support Worker

Recognised for

Support

Recognised by

Langdale House have recently started transition work with an individual who will be moving into our home. Mercy was happy to support Langdale by being involved in the transition and feeding back relevant information which has supported managers to build up a comprehensive care plan prior to admission to Langdale.

Idris

Night Senior

Recognised for

Resilience

Recognised by

The work in service can sometimes go on forever at night, but not while Mr. Idris is working. He usually approaches each task with concentration and a sense of humour, and he never gives up until he ensures that it is finished. Mr. Idris frequently eases his coworkers with funny jokes and enjoys bringing them along. Weldone Mr Idris.

Eziaku

Night Support Worker

Recognised for

Support

Recognised by

Langdale House have recently started transition work with an individual who will be moving into our home. Ezi was happy to support Langdale by being involved in the transition and feeding back relevant information which has supported managers to build up a comprehensive care plan prior to admission to Langdale.

Steven

ATL

Recognised for

Support

Recognised by

Langdale House have recently started transition work with an individual who will be moving into our home. Steve was happy to support Langdale by being involved in the transition and feeding back relevant information which has supported managers to build up a comprehensive care plan prior to admission to Langdale.

Victoria

ATL

Recognised for

Support

Recognised by

Langdale House have recently started transition work with an individual who will be moving into our home. Tori was happy to support Langdale by being involved in the transition and feeding back relevant information which has supported managers to build up a comprehensive care plan prior to admission to Langdale.

Enite

Senior Support Worker

Recognised for

Hard Work

Recognised by

The Outwood Night Team- We have had shifts consistently available due to being unable to recruit to them for a variety of reasons. Over the last year this team have worked so hard to ensure that the shifts are covered, they work together to ensure consistency for the residents as well as to support each other. Their hard work has meant that we very rarely run short and we always can meet the needs of the residents. They are a great team and a great support to the effective running of the service.

Robert

support worker

Recognised for

Support

Recognised by

Robert supported an individual to hospital following a significant head injury, he remained calm and ensured the individual received medical attention

Pamela

support worker

Recognised for

Hard Work

Recognised by

Pam has gone above and beyond to support the service over the past 2 months. The service is currently dealing with a shortage of team leaders, during this time Pam has offered to support with shift leading & medication administration, this support has been invaluable to the service and has ensured the service is staffed safely, avoiding agency use

Catherine

Nurse

Recognised for

Communication

Recognised by

Catherine is an exceptional nurse with outstanding clinical and, especially, communication skills. She clearly and compassionately explain complex medical information, fostering trust and easing anxiety in patients and families. Their strong communication also promotes a positive and collaborative work environment.

Speculative candidates or CVs sent to Cygnet by recruitment agencies/headhunters will be treated as a “free of charge” gesture. For further clarification, email recruitment@cygnethealth.co.uk

Life changing careers.