Change lives as a...

Billing Compliance Assistant

Kent, ME19 4AE
£25,000 to £27,000 per year DOE
Arrow graphic

This vacancy has expired.

About the role

Overview

Kent, ME19 4AE
Full Time
£25,000 to £27,000 per year DOE
7 August 2025

We are looking for a Billing Compliance Assistant to join our finance team at Kings Hill.

Hybrid Working with 2 days in the office

This is an exciting role within the established Billing Compliance Team. The purpose of the role is to provide the billing team with clear and concise documentation to enable production of accurate and timely invoicing. You will be part of a small team, helping collate information to build an individual portfolio for each service user. Ultimately creating a paper trail, evidencing all agreed rates and any changes to said care packages throughout the duration of residency within our services. This role will also be key in improving the communication between billing, commercial and sites working closely with all.

Summary of Responsibilities

  • To ensure the accuracy of billing all service user bed fees including all aspects of the care package agreed upon/during admission by compiling and verifying information provided by wider teams.
  • Monitor all admissions, ensure the data across all eSystems and our records align.
  • Review and action where appropriate any correspondence received from external parties in relation to fees including but not limited to, amendments to care packages, individual agreements and changes to funding responsibilities.
  • Provide general support to all peers within the billing compliance team and wider teams including billing, commercial and credit control as well as site staff.
  • Assist with any ad hoc rate queries

Person Specification

Our billing processes can be quite complex, so the ideal candidate will need good communication skills and a fine attention to detail. An analytical and/or methodological way of thinking would also be highly beneficial as our historic rate queries can pose somewhat of a challenge. They should be willing to work as part of a team and demonstrate the ability to prioritise their workload to meet strict deadlines. A strong proficiency in excel is desirable.

1-2 years’ experience of billing or office administration is desirable.

In return we’ll offer you:

  • Group Pension
  • NHS Staff Discounts
  • Enhanced Maternity
  • Free Health Cash Plan
  • Employee Referral Scheme
  • 24 Hours Free GP Helpline
  • Discounted Gym Membership
  • Cycle To Work Scheme
  • On-site Benefits
  • Free Mortgage Broker & Insurance Cover
  • Employee Assistance Programme (EAP)
  • Free Eye Tests
  • Car Lease Discounts
  • Paid Life Assurance Company scheme
  • Smart Health Toolkit- Providing you with Fitness Programmes, Nutrition consultation and Health checks

Please note: successful candidates will be required to undergo an enhanced DBS check.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

Benefits & Rewards

Group pension icon

Group Pension

We’ll look after you beyond Cygnet by helping you save for your future with a pension scheme. Cygnet provides a monthly contribution into your pot for every month you actively pay in.

Gym membership benefit icon

Discounted Gym Membership

Cygnet encourages the culture of wellbeing and improving work-life balance and as a result, we are offering Gym discounts. The discounts are across more than 3,000 gyms across the UK. Ranging from the big chains to the small independents – your nearest gym in the scheme won’t be far away!

life assurance icon

Free Life Assurance Cover

Cygnet provides a Group Life assurance scheme which pays out a lump sum benefit to your family or next of kin in the event of your death whilst employed by Cygnet.

mortgage insurance icon

Free Mortgage Broker & Insurance Cover

Cygnet understands that buying a home is probably the biggest and most important financial decision for most of us. As a result we have partnered with L&C to offer free mortgage advice, free insurance cover and receive a voucher on completion of your mortgage

Plan your commute

Cygnet Head Office

Kent
London & South East
ME19 4AE
Open in maps
Stories from our staff
Quote marks
Tortoise
Cygnet have been amazing with the supervision and support from my manager. They helped me identify my skill set to work on my strengths and weaknesses.
study
Cygnet recognised my study achievements at the Staff Achievement Awards where I was a finalist for learner of the year
develop
At Cygnet I have been able to develop and grow while learning new skills

88% of staff enjoy working for Cygnet

At Cygnet, you’ll work in incredible, inspiring teams and enjoy satisfying careers with plenty of opportunities to grow

enjoy
Arrow graphic

90% of staff said access to training has helped them in their role

No matter what your role is, we invest in your learning and development to help you achieve your career aspirations.

Arrow graphic

Colleague to colleague endorsements

Passion endorsement icon

Akwasi

Support Worker
Recognised for
Passion

Akwasi strives hard to always make sure that residents are happy and settled. He always engage lots of residents, his knowledge on makaton signs makes it more easier and nice to communicate with the residents who are non verbal. I therefore nominate him as he has got passion for the job and should keep it up.

Hard Work endorsement icon

Alice

Service Manager
Recognised for
Hard Work

It was one of our residents birthday yesterday. Alice organised a fantastic celebration. She invited residents from other services, arranged party foods, drinks, brought in an ice cream van and a bouncy castle. Everything was well planned and ran smoothly. A big thank you to Alice for her dedication and hard work and for making the day so special

Support endorsement icon

Tracy

Support Worker
Recognised for
Support

Tracy supported a service user who was very unwell, staying with him at hospital and ensuring she was with him in the days following his recovery as a familiar face and source of comfort. Tracy has shown commitment and dedication to the service and service users and will always advocate for anyone she feels is not being heard or recognised.

Passion endorsement icon

Emma

Support Worker
Recognised for
Passion

Emma is extremely passionate about service users quality of life and their participation in meaningful activities.
She recently organised a day out for 3 service users and their staff to Harewood House. They enjoyed a walk in the house grounds and round the deer park, followed by a pub tea.
Throughly enjoyed by all.

Support endorsement icon

Gaynor

Administrator
Recognised for
Support

Yesterday was one of our residents birthday party, Gaynor went above and beyond by taking extra time to help with preparing the party food and ensuring that everwhere was clean and tidy while managing her busy workloads in the office. Her dedication and support made a big difference and it didn’t go unnoticed.
Thank you Gaynor.

Passion endorsement icon

Zendor

Ward Manager
Recognised for
Passion

Sunrise ward did not have a ward manager for a period of 8 months. In this time, Zendor acted up as the ward manager. He excelled in the manager role, and was praised by staff and service-users throughout this time for his dedication, care and willingness to go above and beyond. The ward would not have been able to function without him.

Communication endorsement icon

Tolulope

Support Worker HC
Recognised for
Communication

I would like to nominate Tolu because of his good communication with residents. There was a day i supported a resident with Tolu. The resident was non verbal and he was unsettled as well. Tolu used his makaton skills and calm tone to communicate with the residents as the resident became settled.

Hard Work endorsement icon

Omoshola

Senior Support Worker/Team Leader HC
Recognised for
Hard Work

I would like to Nominate Omoshola for her amazing work and help to the nursing team when short staffed. Thank you so much Omoshola, just wanted you to know that I appreciate you so much. You’re the best senior we have, continue being you and keep up the good work. You deserve this award.

Support endorsement icon

Zaynah

Administrator
Recognised for
Support

I would like to nominate Zaynah for her exceptional support and dedication. During a colleagues unforeseen absence, Zaynah stepped up without hesitation taking on additional responsibilities to support the team. Her positive attitude and willingness to go above and beyond made a significant difference during this time. Thank you Zaynah! 🙂

Support endorsement icon

Zachari

Support Worker
Recognised for
Support

Zachari recently supported a service user to visit home for the first time in sixteen years, which is an amazing achievement. It took lots of gentle persistent and encouragement but much to the amazement of his family the service user finally visited home and now plans to visit every other week.

Click here to apply for a life changing career

Arrow graphic
Speculative candidates or CVs sent to Cygnet by recruitment agencies/headhunters will be treated as a “free of charge” gesture. For further clarification, email recruitment@cygnethealth.co.uk
Life changing careers.
Disability Confident employer
Age Friendly employer
Armed forces Covenant.
Tent UK
Generation UK
Triangle of Care
Find us on Glassdoor.