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Billing Compliance Assistant

Kent, ME19 4AE
£25,000 to £27,000 per year DOE
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About the role

Overview

Kent, ME19 4AE
Full Time
£25,000 to £27,000 per year DOE
7 August 2025

We are looking for a Billing Compliance Assistant to join our finance team at Kings Hill.

Hybrid Working with 2 days in the office

This is an exciting role within the established Billing Compliance Team. The purpose of the role is to provide the billing team with clear and concise documentation to enable production of accurate and timely invoicing. You will be part of a small team, helping collate information to build an individual portfolio for each service user. Ultimately creating a paper trail, evidencing all agreed rates and any changes to said care packages throughout the duration of residency within our services. This role will also be key in improving the communication between billing, commercial and sites working closely with all.

Summary of Responsibilities

  • To ensure the accuracy of billing all service user bed fees including all aspects of the care package agreed upon/during admission by compiling and verifying information provided by wider teams.
  • Monitor all admissions, ensure the data across all eSystems and our records align.
  • Review and action where appropriate any correspondence received from external parties in relation to fees including but not limited to, amendments to care packages, individual agreements and changes to funding responsibilities.
  • Provide general support to all peers within the billing compliance team and wider teams including billing, commercial and credit control as well as site staff.
  • Assist with any ad hoc rate queries

Person Specification

Our billing processes can be quite complex, so the ideal candidate will need good communication skills and a fine attention to detail. An analytical and/or methodological way of thinking would also be highly beneficial as our historic rate queries can pose somewhat of a challenge. They should be willing to work as part of a team and demonstrate the ability to prioritise their workload to meet strict deadlines. A strong proficiency in excel is desirable.

1-2 years’ experience of billing or office administration is desirable.

In return we’ll offer you:

  • Group Pension
  • NHS Staff Discounts
  • Enhanced Maternity
  • Free Health Cash Plan
  • Employee Referral Scheme
  • 24 Hours Free GP Helpline
  • Discounted Gym Membership
  • Cycle To Work Scheme
  • On-site Benefits
  • Free Mortgage Broker & Insurance Cover
  • Employee Assistance Programme (EAP)
  • Free Eye Tests
  • Car Lease Discounts
  • Paid Life Assurance Company scheme
  • Smart Health Toolkit- Providing you with Fitness Programmes, Nutrition consultation and Health checks

Please note: successful candidates will be required to undergo an enhanced DBS check.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

Benefits & Rewards

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Group Pension

We’ll look after you beyond Cygnet by helping you save for your future with a pension scheme. Cygnet provides a monthly contribution into your pot for every month you actively pay in.

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Discounted Gym Membership

Cygnet encourages the culture of wellbeing and improving work-life balance and as a result, we are offering Gym discounts. The discounts are across more than 3,000 gyms across the UK. Ranging from the big chains to the small independents – your nearest gym in the scheme won’t be far away!

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Free Life Assurance Cover

Cygnet provides a Group Life assurance scheme which pays out a lump sum benefit to your family or next of kin in the event of your death whilst employed by Cygnet.

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Free Mortgage Broker & Insurance Cover

Cygnet understands that buying a home is probably the biggest and most important financial decision for most of us. As a result we have partnered with L&C to offer free mortgage advice, free insurance cover and receive a voucher on completion of your mortgage

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Cygnet Head Office

Kent
London & South East
ME19 4AE
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Colleague to colleague endorsements

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Alicia

Support Worker
Recognised for
Passion

Alicia went above and beyond to seek out a volunteering job for 2 service users at Langdale House. Langdale have been trying for years to find an old peoples care home for our service users to visit which will help them to help others and feel apart of the local community. Alicia eventually found one which was suitable and has been a success for the service users. Management would like to thank Alicia for going above and beyond to find this placement and organising visits.

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Gemma

Support Worker
Recognised for
Hard Work

I would like to take a moment to formally recognise and commend two of our dedicated staff members Arran Wardle and Gemma Rhodes for their exceptional support and commitment in facilitating a truly heart-warming and significant experience for one of our patients.

Recently, these staff members supported a gentleman in leaving the hospital for a visit to McDonald’s—his first community outing in over six years. This outing was not only incident-free but filled with joy, laughter, and a sense of freedom that the patient had not experienced in a very long time. He was belly laughing to the music playing in the van, a moment that deeply moved everyone involved.

This achievement is a testament to the hard work, patience, and compassionate care these staff members have consistently shown. Their efforts have made a profound difference in this gentleman’s life, and this milestone reflects the positive impact of their dedication.

Please join me in acknowledging and celebrating their outstanding contribution. It is moments like these that truly highlight the value of the work we do and the incredible people who make it possible.

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Annabel

Support Worker
Recognised for
Positivity

Langdale House recently had an admission of a new service user. Annabel has gone above and beyond to support this individual despite the challenges that they exhibited. Annabel has been recognised for her continuous positive attitude and has been able to support the individual in a positive manner which has resulted in the service user achieving positive changes to his daily routines. Management would like to recognise Annabel and say thank you for her positive attitude.

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Kimberley

Team Leader
Recognised for
Hard Work

This nomination is for the hard work you put in all of the time keeping the floor staffed well and supporting staff and patients in their development. This nomination in particular is for the hard work put in to getting a patient who has significant difficulties to the dentist and supporting him to have the required treatment. This took a lot of hard work, organisation, and perseverance from you and the team you were leading for a successful outcome. This not only improved the patients quality of life but also improved the ward environment as a whole. Your hard work is always recognised and should be celebrated 🙂

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Michael

Maintenance Operative Hourly
Recognised for
Hard Work

Since Michael has started working at Dene Brook there has been a massive improvement in the service, this is noticed by individuals, staff & visitors.
Michael is creative and uses his own initiative and has done several projects in the service to meet the needs of the individuals and work in a person centered way. Michael has supported individuals to design bespoke furniture and decor in their homes. The most recent being a teletubbies mural wall in an individuals bedroom. Michael has hand painted all the design and this looks absolutely fantastic and the individual will love it!! Michael should be nominated for his hard work and continues efforts to improve the service and make it as homely as possible for individuals.

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Zachari

Support Worker
Recognised for
Hard Work

Langdale House recently had an admission of a new service user. Zach has gone above and beyond to support this individual despite the challenges that they exhibited. Zach has been recognised for his continuous positive attitude and has been able to support the individual in a positive manner which has resulted in the service user achieving positive changes to his daily routines. Management would like to recognise Zach and say thank you for his positive attitude.

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Arran

Support Worker
Recognised for
Hard Work

I would like to take a moment to formally recognise and commend two of our dedicated staff members Arran Wardle and Gemma Rhodes for their exceptional support and commitment in facilitating a truly heart-warming and significant experience for one of our patients.

Recently, these staff members supported a gentleman in leaving the hospital for a visit to McDonald’s—his first community outing in over six years. This outing was not only incident-free but filled with joy, laughter, and a sense of freedom that the patient had not experienced in a very long time. He was belly laughing to the music playing in the van, a moment that deeply moved everyone involved.

This achievement is a testament to the hard work, patience, and compassionate care these staff members have consistently shown. Their efforts have made a profound difference in this gentleman’s life, and this milestone reflects the positive impact of their dedication.

Please join me in acknowledging and celebrating their outstanding contribution. It is moments like these that truly highlight the value of the work we do and the incredible people who make it possible.

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Susan

Highly Specialist Occupational Therapist
Recognised for
Flexibility

Our OT Susan has done an amazing job of starting yoga sessions with some of our residents with severe autism and learning disabilities. We are so lucky to have her as a qualified instructor who is able to adapt her classes to the people we support. Also excellent team work with our colleagues in SLT and the care team to make this happen! A brilliant initiative!

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Shimmeka

Support Worker
Recognised for
Comfort

Shammika has been very helpful with staff especially during incidents, she comes in to help staff as she is able to communicate with residents to calm them down. Her communication skills with staff is a top notch and she also helps many staff with their datix.

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Akwasi

Support Worker
Recognised for
Passion

I would like to nominate akwasi because of his passion for the job as he have shown on multiple occasion he would go the extra mile for his resident. when out in the community with a particular resident and that resident became unsettled and attempted to abscorned he have managed to be able to redirect back to service with minimal issues and resistance

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Speculative candidates or CVs sent to Cygnet by recruitment agencies/headhunters will be treated as a “free of charge” gesture. For further clarification, email recruitment@cygnethealth.co.uk
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