Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it.
We are looking for a Bank Receptionist to join our team at Cygnet Kewstoke.
Cygnet Hospital Kewstoke provides emergency admissions services for men and women, and a pathway for women to rehabilitation including a specialist service for personality disorder.
The hospital has more than 16 acres of landscaped grounds and overlooks the Bristol Channel. This beachside location, just outside Weston-super-Mare, helps us provide a quiet, peaceful and therapeutic environment which can offer service users a broad range of therapies including CBT, EMDR & DBT.
All bedrooms are single, with en-suite bathrooms, and each of the four wards has its own garden or terrace. There is a fully equipped gym and activities suite.
Your Day-to-Day…
£13.00 per hour +12.1% annual leave.
• Provide a professional, welcoming reception experience
• Greet visitors & notify the appropriate member of staff of their arrival
• Ensure visitors sign in & out, and that patients leaving & returning are recorded appropriately
• Answer & transfer all incoming calls & take messages where appropriate
• Sort & distribute post, and assist with general office duties as required
• Keep the reception area clean & tidy
• Promote the safety & security of all site users and ensure all staff comply with security protocols.
You are…
• An experienced receptionist/administrator used to liaising with customers/clients
• Organised, naturally helpful and a good multi-tasker
• Computer literate – including Windows/Word/Excel/Outlook or equivalent
• Knowledgeable of telephone systems
• Polite, friendly & approachable with excellent communication skills
• GCSE Maths and English qualified, with a good level of numeracy and literacy
• Diligent & accurate, with an eye for detail and an understanding of confidentiality.
Why Cygnet? We’ll offer you…
• Strong career progression opportunities
• Expert supervision & support
• Employee referral scheme
• Flexible working.
Please note, successful candidates will be required to undergo an enhanced DBS check.
What next?
If you care about making a difference – we want to talk to you.
Click the button to apply
Tara has stepped up as Acting Team Leader, confidently running some of the most challenging shifts, managing incidents and her team with positivity and resilience, earning clear respect and trust through her excellent communication with staff, seniors, and managers.
Sylvia came from Gotts Park to support us when we were three staff down on Friday, showing great initiative by proactively helping with cleaning, including locating the hoover and even cleaning the dishwasher filter.
Taryn is health-conscious and excels at promoting residents’ weight, health, and wellbeing through nutritious eating ideas. She positively impacted at least one resident by suggesting healthier food swaps and mentors all staff on healthy options, exercise, and movement.
Mike and Vicky showed exceptional empathy during my mother’s loss, cancelling leave to manage team duties and shield me from pressures. They created grieving space with selfless teamwork and ongoing support true leadership beyond duty
Rebecca (Becca) excels as Activity Coordinator with heartfelt care and positivity, treating Spencer ward ladies as humans and building their confidence. Called unsung hero” by a discharged patient. Goes above and beyond daily.
Jay has shown outstanding dedication and positivity supporting a service user facing activity engagement challenges. They proactively took him out, arranging headphones for comfort, demonstrating patience and care, resulting in his first incident-free day in a long time—a huge achievement.
The Sheffield maintenance team works tirelessly to keep the hospital and school running, no job too big or small. They respond promptly to needs, ensure safety, and always fit in school requests like marquees, lights, doors, and displays, all with smiles and positive interactions with young people. Their hard work is deeply appreciated.
Mike and Vicky showed exceptional empathy during my mother’s loss, cancelling leave to manage team duties and shield me from pressures. They created grieving space with selfless teamwork and ongoing support— rue leadership beyond duty
Mohamed went above and beyond late Friday afternoon to provide login details for a new starter, instantly pulling up the ticket, communicating well, and ensuring they were set up for Monday morning. This helped create a positive first impression at Cygnet.
I wanted to give a shout-out to Olivia for her incredible hard work lately. Seriously, it’s been so inspiring to see her dedication and effort on the team shes only limited to hand full of service users at present but She’s been crushing it, and I really appreciate all that she does to keep things running smoothly. thank you
