I cut my finger in the car park and visited the reception to ask for a plaster. Whilst it was a minor cut, I felt that Lucy really cared and was very empathetic in her approach in supporting me. I have not met Lucy prior to this and felt she was above and beyond in her approach and extremely welcoming. I feel this demonstrates the comfort value.
We recently had a service user diagnosed with blood cancer and has required numerous hospital appointments where he wanted myself and Hardy to attend. Hardy has re arranged her schedule and come in on annual lave days to ensure this gentlemen feels supported and has had her present at all appointments.
Damian always has a positive attitude to work, he is always flexible, he is trained in phlebotomy and has come in on his annual leave to take the bloods of a gentleman that was very unwell and would not trust anyone else to take them, he supports the rest of the team and always ensures that we have cups of tea when times are difficult
Gemma goes above and beyond in her role on a day to day basis always ensuring the best for the patients within our care. Which has been confirmed by a note that has been left by a SU for Gemma upon discharge which states the following. “Gemma, thank you for genuinly caring about me and taking stuff on that wasnt even your job. You’re amazing”.
Rebekah made sure that all the staff and residents at Outwood felt the love on Valentine’s Day and organised a Valentine’s day party, with a cake hand made from home, party food, gifts and activities. Everyone had fun and had a great time! Thanks Rebekah!
Sylwia is an amazing chef – she creates spectacular food. She is also skilled in making appealing food that takes account of patients IDDSI levels and other nutritional needs. She takes the time to speak to the patients to iclude their preferences. She is very flexible, creating beautiful meals at short notice, if unexpected needs arise.
Ebony went above and beyond when a individual was admitted to hospital. Ebony stayed in the hospital passed her working hours and manged challenging behaviours on her own and also feed back from the nurse at the hospital how well she did managing this and also showed her care and passion towards the individual .
Khurram has recently supported a service user to go for a walk to the shop, this is the first time the service user has walked to the shop due to risk behaviours. The service on return to service appeared to have enjoyed this. Thank you Khurram for your support with this.
Adrienne attended a care formulation session for one of our service users. She contributed some really great ideas, being able to draw on her psychological knowledge, make links between themes and patterns in the service users presentation and behaviour. She confidently shared these ideas and demonstrated great enthusiasm and passion for her role.
Thomas was a valuable asset and an incredible help to me when in the community during an incident with one of our individuals from the service. He remained calm and composed during his first hold and showed great application of his Safety intervention training. With this being his first restraint he handled it very well. Thank you Tom
Georgia made sure that all the staff and residents at Outwood felt the love on Valentine’s Day and helped organise a party. Everyone had fun and had a great time! Georgia organises lots of events at Outwood, and makes easy work of it – we appreciate her going above and beyond to make Outwood a fun place to live and work!
Breony came to work with us and said with certain residents she was not as confident with as she was with others and this caused her anxiety. she has over came these obstacles and can now work with confidence and the service users have been rewarded by care, support and lots of corny jokes from her. Bre’s confidence is growing every shift.
