VH supported a service user who was admitted into hospital. VH & her colleagues supported the service user throughout the duration of their admittance. The feedback from Hospital staff and also visitors on the ward for Victoria has been exceptional. She is compassionate, caring & holds all of the values of Cygnet.
Derek is always flexible with staff and residents and makes sure boundaries are kept and residents are treated in the correct manner. Derek is always available to take residents out for any activities even to a point they ask for him as they know mutual respect is always there. Derek always keeps the passion of the job and the company ethos.
Nicole had been part of reflective listening training and was witnessed putting the skills she had gained into practice. A patient was distressed and upset regarding a situation and Nicole made them feel heard and listened to, you could visibly see the patient relax and feel her views and voice was important and being heard.
Sabina puts in 100% effort into all her work and is constantly ready to help everyone who approaches her with work and intervention ideas. Sabina goes above and beyond with her work all day, even coming into work early to get started on her tasks for the day. I don’t think Sabina’s hard work should go unrecognised. Well done Sab 🙂
Wilma has supported the team at Walkern Lodge and brought the CQC rating to a good standard. Wilma is always on the end of the line if ever needed without any complaints. I believe Wilma deserves all of the care recognition more than just support. The team at Walkern Lodge surely appreciates all the support that Wilma gives without any complaints.
I’m nominating Donna for this recognition as she has recently had some feedback from an Operational Director about how well she has communicated with a resident’s family member in the service where she works. Family commendations are very important in our work and this demonstrates the excellent communication skills of Donna.
Alister worked tireless to ensure that a 3 way room swap with our residents went as smoothly as possible. Alister (with the help of others) moved and dismantled furniture and then rebuilt everything within 5 hours to avoid causing distress to our residents and had their rooms ready for their return from an outing! A big thank you to Alister!
Rhys always displays a great positive attitude and no task is ever too much to ask. Rhys will go above and beyond when asked to complete tasks and is efficient in doing so. Rhys has recently supported our maintenance team in facilitating a 3 way room swap, moving furniture, packing etc, and ensured the residents fully were involved in the process.
I would like to nominate Natasha for her hard work. Last month she forego team away day and asked to stay and support mostly agency staff on the ward. Her dedication to the safety of the ward is undeniable.
This week she had a special mention from the CQC inspectors stating that she was very supportive to them whilst meeting the patients.
Alex simply is the back bone of Delfryn lodge. He has worked here for over 14 years. He is constantly working hard under the pressure and constraints of a fast-paced and sometimes unsettled ward. He juggles all this to make sure our service users are put first and above anything else and always with a smile on his face. He really does define team player.
Adedayo is very new to his role and was supporting a patient who was in general hospital very unwell. During the shift the patient’s parents visited. Later, I received an email from the patient’s mum which said:
“I would just like to give a big shout out to the last night’s carer. He is absolutely fabulous. What a lovely man and a credit to the company”
Julie was a night support worker who plucked up the courage to go for the role of a night team leader. Since doing this new role, she has grown in confidence and has successfully settled in despite the lack in her self-confidence. She should be very proud of herself. She is a true asset to Birches and her team.
