Adeei met me at the door of Millbank and went above and beyond to resolve my broken phone issue. He was amazing and put everything aside to help resolve the issue quickly and efficiently. He ensured that I could keep speaking to our customers and did it without question and prioritised this task knowing I only had a limited time frame in London.
I have nominated Matthew as in my career I have worked with various managers but he is different in a good way. Matthew is an individual who builds his team and its members. He has a way of working which is caring and understanding. This allows for his team to have their trust in him and a willingness to do well with his support.
I would like to thank Jody for the incredible support she has provided me over the past very stressful month. Cygnet messed up by pay last year and Jody has been efficient, responsive and ensured that this month I received the correct pay. I know things are completely sorted, but Jody, thank you for everything you’ve done to help me!
This has been a very stressful month for me, with my sister undergoing cancer treatment, my pay being incorrect and overtaxed, and throughout it all Ellie has been the most incredible support. The flexibility i thought i would need to support my family was given without a moment’s hesitation, and that has meant a great deal. Thank you Ellie!
Lizzie builds trusting therapeutic relationships with patients, their parents/carers and external teams. Lizzie works incredibly hard with patients whom find trusting professionals difficult through engaging them in activities they will respond well to. At difficult times Lizzie is a dependable staff member that inspires others to do their best.
Carly is a quiet member of the support team who puts her head down and gets on with the tasks of the day. She is dedicated to the role and is supportive of the service users in the tasks and activities that they undertake. At times of increased stress due to the dynamics on the unit, she shows resilience and commitment to supporting the individuals
Abbe is a great asset to the team, she has demonstrated leadership by covering for maternity leave and guiding the support staff in their day to day role. She is approachable and keen to work with the wider team to achieve more for the unit and the service users. Abbe is well liked by the service users and staff team and is an asset.
Katie has been working hard to call all the young people’s community schools at our hospital to ensure they have all the right support for their GCSE examinations as well as gaining them pathways for post-16 to give these students reassurance through a challenging time. Katie’s communication with community schools needs to be credited and recognised.
Chloe has been working incredibly hard as the exams officer making sure our students are being supported through the exam season. She has facilitated the transfer of all of our GCSE candidates and is going above and beyond for all these students. She is also working hard to support the staff during this stressful period.
Jodie works at another site (Outwood) near Kirkside and its always willing to come over to Kirkside lodge and take our resident’s out for drives and walks when we don’t have drivers onsite
she shows hard working supporter and keeps empowering residents
Taryn is new to the service but has already shown a great attitude, impressing the whole team. Taryn has built great relationships with residents and is already skilled in managing incidents well. Taryn is determined to provide enrichment with our residents and constantly looking and asking for ways to improve her care, already a credit to the team
Hannah bring comfort to the shift, she is friendly, cheerful and jolly and really bring a soothing atmosphere to the pines, when you see her car in the car park you feel at ease knowing there wont be any bickering but a great atmosphere, she leads a steady ship. she has a old head on young shoulders and she uses that to deliver her joyful goods.
