Peter was helping a new member of the team with a resident going through a difficult time. He passed all of his knowledge and best practice to the new member and this worked well – amazing teamwork between them.
One of our patients witnessed a cardiac arrest in a member of the public. Mary took the time to understand how the patient was feeling as a result of this incident, to provide compassionate emotional support and to give the patient helpful strategies for dealing with this type of incident.
The team at Walkern Lodge would like to thank Natalie for being resilient when it comes to vacancies. Natalie would always keep searching and not giving up for candidates when we feel like there’s no hope and we won’t find anyone! Natalie reassures us and uploads many candidates on Harbour. Thank you for always being resilient and positive!
Fatoki among others recently has endured unbearable racial abuse by a particular patient, this has not impacted in his care towards this patient he has shown amazing strength and resilience and it is a pleasure to work alongside him. He manages to lift the patients spirits through his favourite songs he is amazing!
No matter what life throws at Ellie, she always manages to remain resilient and provides the highest standards of care not just to the service users but sometimes to her colleagues as well.
Always finding a silver lining, Ellie is a much admired source of positivity and inspiration who can turn even the dullest day into one full of joy.
Debs has been at Beacon House since it’s opened, and although I’ve only worked at Beacon House 1/13 of her years, from what I’ve seen, she is passionate about our individuals. There has been many times when she’s come to work outside her shift as she was worried there wouldn’t be enough staff on snow days, showing her passion and hard work.
I recently visited the Stevenage site and Lance was asked to show me around the site. In the three hours that he took around me the site his passion, positivity and all round personality shone through, not only with me but the way he greeted every service user. Lance is a real asset to Stevenage.
Rachel is a long standing and well respected member of staff who will go out of her way to help you if you have a problem.If Rachel says she’s going to do something then she will do it. She is a fixer of problems both big and small and always has time for you. She is also a very good listener which is a great to skill to have in care work.
Clare is outstanding at every thing she does and so brilliant with all service users. She has such good relations with the families of service users too, and always finding ways to contribute to Broughton House or charities with events she organises. Nothing seems too much for Clare, and her Christmas wreaths she made and sold were amazing.
We did an Xmas rock & roll bingo and Caroline went above and beyond to get the prizes prepared for the event. She knitted stockings, wrapped some hot chocolate & marshmallows up and put them inside the stocking alongside some chocolates and candy canes – she even did separate ones for those who couldn’t eat certain sweets. We are lucky to have her.
Stacey brings admirable passion to her work supporting service users. Her resiliency and positive engagement is inspiring.
She is always of good cheer and enthusiastically support colleagues to ensure best outcomes for people supported.
Kelsey has sprung into action over the Christmas period, her love for this season has shun through. She has trimmed the tree to a standard which is fit for the north pole. Putting pen to paper she has drawn elves, made decoration and sang Christmas songs along the way.
The home is so festive and beautiful for the residents and staff. First class.
