The direct patient care team in our ward would not be as effective and efficient if not for Simla’s exceptional performance of her role not just as a senior and lead support , but she also demonstrates respect and trust towards her colleagues. A model indeed to emulate and rely on.
Rachel deserves to be recognised for more than resilience, she is courageous, strong, determined, caring, and supportive. She is always there during an emergency (having been involved in multiple medical emergencies recently) and puts others first consistently. Her ability to remain calm and focused as she manages incidents is excellent. Well done!
Paul over the last few weeks has been able to support service users on lower west while they are receiving treatment in hospital. Paul has supported the patient and the service by working extra time to ensure that the patient is being treated for their physical health while also accepting that this requires time to get to and from hospitals.
Adeei met me at the door of Millbank and went above and beyond to resolve my broken phone issue. He was amazing and put everything aside to help resolve the issue quickly and efficiently. He ensured that I could keep speaking to our customers and did it without question and prioritised this task knowing I only had a limited time frame in London.
I have nominated Matthew as in my career I have worked with various managers but he is different in a good way. Matthew is an individual who builds his team and its members. He has a way of working which is caring and understanding. This allows for his team to have their trust in him and a willingness to do well with his support.
I would like to thank Jody for the incredible support she has provided me over the past very stressful month. Cygnet messed up by pay last year and Jody has been efficient, responsive and ensured that this month I received the correct pay. I know things are completely sorted, but Jody, thank you for everything you’ve done to help me!
This has been a very stressful month for me, with my sister undergoing cancer treatment, my pay being incorrect and overtaxed, and throughout it all Ellie has been the most incredible support. The flexibility i thought i would need to support my family was given without a moment’s hesitation, and that has meant a great deal. Thank you Ellie!
Lizzie builds trusting therapeutic relationships with patients, their parents/carers and external teams. Lizzie works incredibly hard with patients whom find trusting professionals difficult through engaging them in activities they will respond well to. At difficult times Lizzie is a dependable staff member that inspires others to do their best.
Carly is a quiet member of the support team who puts her head down and gets on with the tasks of the day. She is dedicated to the role and is supportive of the service users in the tasks and activities that they undertake. At times of increased stress due to the dynamics on the unit, she shows resilience and commitment to supporting the individuals
Abbe is a great asset to the team, she has demonstrated leadership by covering for maternity leave and guiding the support staff in their day to day role. She is approachable and keen to work with the wider team to achieve more for the unit and the service users. Abbe is well liked by the service users and staff team and is an asset.
Katie has been working hard to call all the young people’s community schools at our hospital to ensure they have all the right support for their GCSE examinations as well as gaining them pathways for post-16 to give these students reassurance through a challenging time. Katie’s communication with community schools needs to be credited and recognised.
Chloe has been working incredibly hard as the exams officer making sure our students are being supported through the exam season. She has facilitated the transfer of all of our GCSE candidates and is going above and beyond for all these students. She is also working hard to support the staff during this stressful period.
