Troy recently had to deal with a very complex case as part of his role that would be challenging even for the most experienced HRBP. Troy handled the case by balancing the needs of both sides and whilst it was a difficult outcome for a colleague involved, Troy received an email of thanks from the colleague recognising Troys respectful approach.
Craig supported the service users at Thornfield House on a day trip out to flamingo land to celebrate one of the residents birthdays. The service user enjoyed having his house mates with him and staff celebrating his birthday. Craig also stayed be hide to help the team leader with finance and support the residents to complete there night routine.
Within the last couple of months Sandra took on the challenge to be the champion for environment and sustainability for Langdale House.
Without any guidance or support Sandra has made this project into a massive success for Langdale. Educating her peers and service users who have been contributing and making lots of effort to make a difference!
Thresa is so supportive and extends help whenever possible. She recently co-facilitated a reflective practice to support staff & was very understanding as they were struggling to contact one of the YP’s parents & Thresa supported them with creating a script & a planner that really helped the support staff to establish family contact for the YP.
A patient was recently admitted who had not attended to his own personal hygiene for a prolonged period of time. Emma took her time with the individual to build a rapport, completing small tasks of personal care such as washing face, hands, feet.
Today Emma has managed to encourage the individual to shower for the first time in over one year!
Dale has supported a number of our services to improve with robust inspections and fair, realistic targets whilst also being friendly and personable. This takes a lot of pressure off us as managers and ultimately helps to ensure we’re providing the best level of care. Thank you Dale!
Joseph has a keen interest in music and plays a multitude of instruments. Joseph began completing music therapy sessions with one individual at Norcott Lodge, sparking interests in their own musical hobbies. This has had a life changing impact on the individuals mental health and well-being and I wanted to credit Joseph for his efforts.
Melissa has recently communicated excellent clinical standards in patient records setting the bar for achieving clinical excellence in this area. Working at times as the sole nurse on the ward, Melissa has not let this prevent upholding high standards of clinical record keeping and is setting a wonderful example to colleagues.
Bethan has increased greatly in confidence since joining Dene Brook, establishing strong relationships with multiple residents and handling challenging incidents incredibly well, never allowing it to affect her confidence and always jumping in to help where she can. The change in her is obvious and fantastic, she is a valued colleague.
Ciara showed a positive attitude and was fun at Thornfield Holi party we where celebrating getting good in are QAM audit and Ciara took part in the Holi party ,encouraging residents and staff to take part ,the residents loved it throwing holi powder at staff and each other there was alot of laughter and smiles, we love having her support.
Due to a resident being in crisis we have had to increase our staffing numbers to ensure the safety of everyone. Alexander has supported us through this tough period by sending us staff where ever possible and calling us to offer staff when they know that they have people to spare. This has helped greatly and made sure that Outwood runs safely.
Bradley supported the service users at Thornfield House on a day trip out to flamingo land to celebrate one of the residents birthdays. The service user enjoyed having his house mates with him and staff celebrating his birthday. he also stayed be hide to help the team leader with tasks and support the residents to complete there night routine.
