Donna has gone above and beyond in helping the occupational therapy team set up a local community allotment project for the service users at Cygnet Lodge Brighouse. Donna has advocated for the Lodge to establish this great project which service users really benefit from. Donna is also always sharing good ideas and tips to for the project.
Mary has only been with us a couple of months, however is in the process of developing excellent relationships with residents.
Mary has supported in several instances of challenging behaviour with particular residents, and had her hair pulled on several occasions, however has always returned with a smile on her face and unfazed, which is great!
Nancy was involved in a serious incident with a resident very early on during her time at the service but has never let this deter her – she always has a smile on her face, gets involved wherever she can and it has been a joy to see the confidence she has built up with all residents in the service.
Amy has done an exceptional job with the housekeeping audit. She always ensures that high standards are maintained and never falls below expectations.
Amy has made massive improvements in the service and regularly receives positive feedback from QAMs and CQC.
Thanks you for your continued passion and commitment to our service 
Leanne is recognised by colleagues and service users as someone who is supportive, always takes time for people, listens, and understands. She recently supported a service user through a very difficult bereavement, including providing additional sessions for support and developing a cope ahead plan to prepare for the funeral which really helped.
Sunita has supported some of her psychology team from her own service being re-deployed for a period of time to support another psychology team at a different service. This support has really helped the service to manage a lot of changes to their clinical work and she has also ensured her own service is covered appropriately.
Following a staff meeting, I wanted to check response time and I don’t normally have keys and a panic alarm as the admin. I pulled the alarm for an emergency in a room that would not normally show – the basement meeting room. Foz responded with x2 other staff within 20 seconds of the alarm being pulled. Well done Foz, excellent support!
Alice took the time to draw some of the staff members on Halloween, showcasing her artistic skills despite her managerial responsibilities. This thoughtful gesture not only added a personal touch to the celebration but also fostered a sense of camaraderie among the team. Weldon, Alice for your hardwork
Rachel organises all Kewstokes events mostly alone for over 200 staff & 70 service users. All done in her own time, she is one of those unsung heroes. From organising charity events, mental health awareness days to our Christmas do she is dedicated and passionate in her work. She recently organised & raised over £500 for children in need.
Nicole’s passion for renovating the outside area at Norcott is outstanding. She has tirelessly researched ideas and then has been hands on tidying, painting and building. Even doing extra work at home. Nicole has considered and included the residents throughout, making for a new improved outdoor space everyone can enjoy. Thank you Nicole.
Jade has worked exceptionally hard to support a new gentleman into the service, supporting him during his first couple of weeks and working with him to find constructive solutions to challenges. During one particular shift Jade went above and beyond, showing a huge amount of care and kindness and being a real support to the team. Thanks Jade!
Tina supports residents to try new things, sharing ideas with others. Recently seen to get a resident to have fun in a communal area of the house which is unusual for them. When reminded, the residents now smiles and asks to look at the picture. Tina has also been seen to advocate for residents feeding back positive interactions and giving ideas.
