Mick goes above and beyond to support both the staff and service users at Clifton. Due to the warmer weather, the office has been getting very hot. Mick sourced us an air conditioning unit, and created a Perspex screen to cover the window preventing the hot air (and wasps!) coming through. Mick does everything quickly, and with a smile! Thank you!
She has been a great support over the past few shifts when the nurse was lone working, taking extra care and provided the nurse with lunches and snacks and supported with shift planning. they just wanted to recognise your support and hard work. You have great values and work ethic, someone the team and service users can always rely on
I’ve had some health issues and family difficulties over the past few months leaving me feeling a bit deflated. Last week I had my appraisal with Nicole and it really picked me up again. I’ve reapplied for my university place entered onto the carers course and feel a lot more positive again. What a difference it makes to have such support.
Gemma is the person that I would go to if I needed something explaining that I didn’t understand as she is great with her communication skills. Gemma has bundles of patience and has often had to sit with me by a laptop showing me how to deal with work related technology that has gone over my head. Gemma also works well with non verbal service users
Sam has shown his flexibility recently when a locum psychologist left one of our services at short notice. Sam volunteered to provide professional cover for the service and support the Assistant Psychologists, to ensure the psychological treatment continued at the site for all the patients. I think this very much demonstrated Sam’s flexibility.
Stacey has been a positive and fantastic help to all the staff, creating excel spreadsheets to make their work easier, showing staff how to access things on the drive and how to create files and share them. She also passed over her responsibility of Exams Officer to another member of staff with full support. All of this is extra to her normal role.
Troy recently had to deal with a very complex case as part of his role that would be challenging even for the most experienced HRBP. Troy handled the case by balancing the needs of both sides and whilst it was a difficult outcome for a colleague involved, Troy received an email of thanks from the colleague recognising Troys respectful approach.
Craig supported the service users at Thornfield House on a day trip out to flamingo land to celebrate one of the residents birthdays. The service user enjoyed having his house mates with him and staff celebrating his birthday. Craig also stayed be hide to help the team leader with finance and support the residents to complete there night routine.
Within the last couple of months Sandra took on the challenge to be the champion for environment and sustainability for Langdale House.
Without any guidance or support Sandra has made this project into a massive success for Langdale. Educating her peers and service users who have been contributing and making lots of effort to make a difference!
Thresa is so supportive and extends help whenever possible. She recently co-facilitated a reflective practice to support staff & was very understanding as they were struggling to contact one of the YP’s parents & Thresa supported them with creating a script & a planner that really helped the support staff to establish family contact for the YP.
A patient was recently admitted who had not attended to his own personal hygiene for a prolonged period of time. Emma took her time with the individual to build a rapport, completing small tasks of personal care such as washing face, hands, feet.
Today Emma has managed to encourage the individual to shower for the first time in over one year!
Dale has supported a number of our services to improve with robust inspections and fair, realistic targets whilst also being friendly and personable. This takes a lot of pressure off us as managers and ultimately helps to ensure we’re providing the best level of care. Thank you Dale!
