Liz joined the service about six month ago and it’s like she has been with us for ages. Her dedication, support and engagement with the residents is very admirable. She is very pro-active, always looking for ways to improve the residents wellbeing. She has also been able to cover team leaders shifts that is how good and hard working she is!.
Suhayl has taken a resident on holiday who is having a hard time currently to try and lighten his mood and ensure he is completing meaningful activities and explore new opportunities.
Enrique has been seen to have the strength and determination to rise through tough challenges in the form of providing amazing support to a resident who had hit out during an incident.
He has remained supportive/positive and continued to provide the best care possible to de-escalate the situation with good effect.
Fortune is a relatively new staff member but she has joined the team full of positivity and works very hard. She has been hugely involved in the success of a new resident moving in, resulting in all external professionals commenting on how well they are and how well they have settled in. She always has a smile on her face and a cheery hello
a tenant from Kensington gardens was taken to hospital and we required assistance to support her until admittance, manager oncall requested support from sister service hollyhurst and Ade completed this with without hesitation providing support and reassurance throughout as well providing documentation of all events required. thank you Ade
Dave has been a great support when I was on A/L and once I returned I was very unwell and Dave carried on with managing the service. Dave had struggles with staffing and managed this with minimal support. Dave has kept the morals of the staff high as well as ensuring that the Individuals were continuing with their activities. Thank you Dave
We had an individual go to a psychiatry appointment and whilst there he became increasingly anxious waiting for the doctor. Toyyib did really well redirecting him and offering him support to reduce anxieties. Toyyib remained calm and continued to distract him whilst waiting, resulting in him successfully seeing the doctor.
Upon arrival on the shift,I observed one of our resident was having nose bleed .Night staff Rose&Patricia were going above & beyond supporting the resident .The resident was becoming very anxious.However, due to the care , support and re assurance provided by both night staff. The resident remained very calm.A true display of Cygnet Vlaues.
Upon arrival on the shift,I observed one of our resident was having nose bleed .Night staff Rose&Patricia were going above & beyond supporting the resident .The resident was becoming very anxious. However, due to the care , support and re assurance provided by both night staff . The resident remained very calm.A true display of Cygnet Values.
This nurse uses all 20 years of qualified nursing experience to its fullest. Never a job to big or small, leads by example, composed when things get tough, leads his team from the front and sets a fine example of how to care compassionately for service users and maintain team well-being. Fanie’s biggest attribute – everyone feels safe on his shift.
Bethany has recently demonstrated flexibility in her working role, adapting hours to support individuals on outings to supporting the team leader with her knowledge on medication. Bethany is always willing to help others and has a flexible approach to ensure the individuals are engaged and supported. Bethany completed all PRN plans to high standard
We had an individual go to a psychiatry appointment and whilst there he became increasingly anxious waiting for the doctor. Abubaker did really well redirecting him and offering him support to reduce anxieties. Abubaker remained calm and continued to distract him whilst waiting, resulting in him successfully seeing the doctor.
