Following feedback in our Individual’s Satisfaction Survey, we have created an Engagement Group. The survey found that some of the people we support weren’t sure what the team had done to fix or improve things that mean the most to them. Jodie makes sure the actions from meetings and keyworker chats are done and shared on the You Said We Did board!
James has taken on the role of being a Key-Worker to one of the residents here at Amberwood Lodge, he has worked tirelessly and ploughed all his might in to making positive changes for his resident. Worked hard with the therapy teams to make positive changes and has made a real impact on the resident to enable him to experience new things.
Recently we had a SU who was completely dependent on staff to attend to Activities of daily living (eating, personal care, getting in and out out of bed and toileting). Rose supported this SU with so much empathy always with a smile on her face. Never shied away even when the task was tough. When with SU, she is present physically, mentally
Joanna is truly an asset to Appletree. The hard work and dedication she puts into helping others day in day out never goes unnoticed. Joanna is an amazing advocate for patients and will always ensure they are getting the level of care they deserve. She is also a great colleague who is there for a debrief and to raise your spirits whenever you need.
Joanne has shown amazing skill and empathy with a patient who she has built a strong trusting relationship with. She was able to use this relationship to support the patient to access psychology as a trusted person to support her during the session. In addition, during a difficult period for the patient Joanne excelled in supporting them.
Walle was spoken to regarding an incident during the waking night shift, Walle was able to understand what improvements he can make, he was reflective and able to provide clear lessons learnt, Walle then went on to implement this to improve in his role is was able to show integrity and accountability which is a valuable skill in his role.
Kirsty has developed her OT knowledge and skills over the past year. She is passionate about her role and has a great relationship with her residents and colleagues. She has grown in confidence and pride, demonstrating this throughout her day to day work. Cygnet are lucky to have her 🙂
I have seen how much Favour has grown into her job role to a point were now she is able to support one of our challenging service user that female staff don’t normally support due to how challenging service user is. She has done so well that sometimes she actually volunteer or is whiling to work with this service user.
Tessa did an amazing job not only supporting a resident that had to go to hospital but she also support me emotionally as it was a difficult for us all she is a credit to out wood and cygnet as a support worker. She always provides the best care and support to all within her care and is highly appreciated for this.
17 years of service given by this queen of care still as enthusiastic as she was on day 1 of her career cleaned the whole unit miraculously during COVID and constantly creating new creative outputs for our service users who all love her. As do all the staff.
Gary is exceptionally positive. Some of his achievements are, been exceptionally positive to a confused service user who may be transgender. Gary has displayed a positive attitude with no prejudice. All service users like Gary and their excitement can be seen from the moment he enters the building and are sad when he leaves.
We had a gentleman admitted with a item which helps his sensory needs, this became damaged. Ellie took this home to sew it and repaired the item for him.
