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Bank Receptionist

Woking, GU21 2QS
£12.52 per hour plus Holiday Allowance
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About the role

Overview

Woking, GU21 2QS
Bank
£12.52 per hour plus Holiday Allowance
11 July 2025

Cygnet Hospital Woking offers a range of mental health services for men and women in a purpose-built therapeutic environment where the focus is on maximising positive outcomes and recovery

We are looking for a friendly and experienced Receptionist to join our team on a Bank/Casual basis to provide reception cover as and when required. 

You’ll be working ad-hoc shifts, Monday to Sunday with shift patterns ranging from 7am – 9pm in a hospital setting, helping provide a safe, welcoming environment for colleagues, visitors and the people in our care. 

The ideal candidate must be adaptable and well presented with a friendly disposition with excellent communication skills. Duties will include welcoming all visitors / staff, maintaining security procedures and effective use of the hospital switchboard. 

Your Day-to-Day…

  • Provide a professional, welcoming reception experience
  • Greet visitors & notify the appropriate member of staff of their arrival
  • Ensure visitors sign in & out, and that patients leaving & returning are recorded appropriately
  • Answer & transfer all incoming calls and take messages where appropriate
  • Sort & distribute post, and assist with general office duties as required
  • Keep the reception area clean & tidy
  • Promote the safety & security of all site users and ensure all staff comply with security protocols

You are…

  • An experienced receptionist/administrator used to working with customers/clients
  • Organised, naturally helpful & a good multi-tasker
  • Computer literate – including Windows/Word/Excel/Outlook or equivalent
  • Knowledgeable of telephone systems
  • Polite, friendly & approachable with excellent communication skills
  • GCSE Maths & English qualified, with a good level of numeracy & literacy
  • Diligent & accurate, with an eye for detail & an understanding of confidentiality

Why Cygnet? We’ll offer you…

  • Flexible working
  • Free Parking
  • Employee Discount Scheme
  • DBS paid
  • Regular coaching and support
  • Subsidised meals

Successful candidates will be required to undergo an enhanced DBS check.

Benefits & Rewards

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Group Pension

We’ll look after you beyond Cygnet by helping you save for your future with a pension scheme. Cygnet provides a monthly contribution into your pot for every month you actively pay in.

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Discounted Gym Membership

Cygnet encourages the culture of wellbeing and improving work-life balance and as a result, we are offering Gym discounts. The discounts are across more than 3,000 gyms across the UK. Ranging from the big chains to the small independents – your nearest gym in the scheme won’t be far away!

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Enhanced Maternity

In addition to statutory pay, Cygnet provides enhanced maternity pay.

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Employee Referral Scheme

Do you know other people who would be well suited to working at Cygnet in a Nurse, Doctor, Occupational Therapist, Psychologist or Care & Support Worker role?

Recommend them for potential cash rewards!

Plan your commute

Cygnet Hospital Woking

Woking
London & South East
GU21 2QS
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Cygnet have been amazing with the supervision and support from my manager. They helped me identify my skill set to work on my strengths and weaknesses.
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Cygnet recognised my study achievements at the Staff Achievement Awards where I was a finalist for learner of the year
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At Cygnet I have been able to develop and grow while learning new skills

88% of staff enjoy working for Cygnet

At Cygnet, you’ll work in incredible, inspiring teams and enjoy satisfying careers with plenty of opportunities to grow

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No matter what your role is, we invest in your learning and development to help you achieve your career aspirations.

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Colleague to colleague endorsements

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Alicia

Support Worker
Recognised for
Passion
Recognised by

Alicia went above and beyond to seek out a volunteering job for 2 service users at Langdale House. Langdale have been trying for years to find an old peoples care home for our service users to visit which will help them to help others and feel apart of the local community. Alicia eventually found one which was suitable and has been a success for the service users. Management would like to thank Alicia for going above and beyond to find this placement and organising visits.

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Gemma

Support Worker
Recognised for
Hard Work
Recognised by

I would like to take a moment to formally recognise and commend two of our dedicated staff members Arran Wardle and Gemma Rhodes for their exceptional support and commitment in facilitating a truly heart-warming and significant experience for one of our patients.

Recently, these staff members supported a gentleman in leaving the hospital for a visit to McDonald’s—his first community outing in over six years. This outing was not only incident-free but filled with joy, laughter, and a sense of freedom that the patient had not experienced in a very long time. He was belly laughing to the music playing in the van, a moment that deeply moved everyone involved.

This achievement is a testament to the hard work, patience, and compassionate care these staff members have consistently shown. Their efforts have made a profound difference in this gentleman’s life, and this milestone reflects the positive impact of their dedication.

Please join me in acknowledging and celebrating their outstanding contribution. It is moments like these that truly highlight the value of the work we do and the incredible people who make it possible.

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Annabel

Support Worker
Recognised for
Positivity
Recognised by

Langdale House recently had an admission of a new service user. Annabel has gone above and beyond to support this individual despite the challenges that they exhibited. Annabel has been recognised for her continuous positive attitude and has been able to support the individual in a positive manner which has resulted in the service user achieving positive changes to his daily routines. Management would like to recognise Annabel and say thank you for her positive attitude.

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Kimberley

Team Leader
Recognised for
Hard Work
Recognised by

This nomination is for the hard work you put in all of the time keeping the floor staffed well and supporting staff and patients in their development. This nomination in particular is for the hard work put in to getting a patient who has significant difficulties to the dentist and supporting him to have the required treatment. This took a lot of hard work, organisation, and perseverance from you and the team you were leading for a successful outcome. This not only improved the patients quality of life but also improved the ward environment as a whole. Your hard work is always recognised and should be celebrated 🙂

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Michael

Maintenance Operative Hourly
Recognised for
Hard Work
Recognised by

Since Michael has started working at Dene Brook there has been a massive improvement in the service, this is noticed by individuals, staff & visitors.
Michael is creative and uses his own initiative and has done several projects in the service to meet the needs of the individuals and work in a person centered way. Michael has supported individuals to design bespoke furniture and decor in their homes. The most recent being a teletubbies mural wall in an individuals bedroom. Michael has hand painted all the design and this looks absolutely fantastic and the individual will love it!! Michael should be nominated for his hard work and continues efforts to improve the service and make it as homely as possible for individuals.

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Zachari

Support Worker
Recognised for
Hard Work
Recognised by

Langdale House recently had an admission of a new service user. Zach has gone above and beyond to support this individual despite the challenges that they exhibited. Zach has been recognised for his continuous positive attitude and has been able to support the individual in a positive manner which has resulted in the service user achieving positive changes to his daily routines. Management would like to recognise Zach and say thank you for his positive attitude.

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Arran

Support Worker
Recognised for
Hard Work
Recognised by

I would like to take a moment to formally recognise and commend two of our dedicated staff members Arran Wardle and Gemma Rhodes for their exceptional support and commitment in facilitating a truly heart-warming and significant experience for one of our patients.

Recently, these staff members supported a gentleman in leaving the hospital for a visit to McDonald’s—his first community outing in over six years. This outing was not only incident-free but filled with joy, laughter, and a sense of freedom that the patient had not experienced in a very long time. He was belly laughing to the music playing in the van, a moment that deeply moved everyone involved.

This achievement is a testament to the hard work, patience, and compassionate care these staff members have consistently shown. Their efforts have made a profound difference in this gentleman’s life, and this milestone reflects the positive impact of their dedication.

Please join me in acknowledging and celebrating their outstanding contribution. It is moments like these that truly highlight the value of the work we do and the incredible people who make it possible.

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Susan

Highly Specialist Occupational Therapist
Recognised for
Flexibility
Recognised by

Our OT Susan has done an amazing job of starting yoga sessions with some of our residents with severe autism and learning disabilities. We are so lucky to have her as a qualified instructor who is able to adapt her classes to the people we support. Also excellent team work with our colleagues in SLT and the care team to make this happen! A brilliant initiative!

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Shimmeka

Support Worker
Recognised for
Comfort
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Shammika has been very helpful with staff especially during incidents, she comes in to help staff as she is able to communicate with residents to calm them down. Her communication skills with staff is a top notch and she also helps many staff with their datix.

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Akwasi

Support Worker
Recognised for
Passion
Recognised by

I would like to nominate akwasi because of his passion for the job as he have shown on multiple occasion he would go the extra mile for his resident. when out in the community with a particular resident and that resident became unsettled and attempted to abscorned he have managed to be able to redirect back to service with minimal issues and resistance

Click here to apply for a life changing career

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Speculative candidates or CVs sent to Cygnet by recruitment agencies/headhunters will be treated as a “free of charge” gesture. For further clarification, email recruitment@cygnethealth.co.uk
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