About the role

Overview

Dundee, DD3 9AG

Full Time

£32,000 - £34,000 per annum, depending on experience

17 June 2025

We have an exciting opportunity for a Project and Support Engineer to join our Digital Services Team at Cygnet, covering our services in Scotland and North East Region.

Cygnet was established in 1988. Since then we have developed a wide range of health and social care services for young people and adults with mental health needs, acquired brain injuries, eating disorders, autism and learning disabilities within the UK.

The Field Services Engineer will provide hands-on and remote technical support for Cygnet Healthcare’s digital systems and services. You will support both staff and service users across various sites within but not limited to your assigned region. The role also involves working on digital projects and collaborating with the central service desk team. Given the healthcare setting, high standards of customer service, professionalism, and sensitivity are essential.

Key Responsibilities

Provide general and project-based support across all digital systems, both remotely and on-site.
Deliver excellent 1st and 2nd line support to users of core systems and applications, including Microsoft Windows and Office.
Install and configure new hardware and software across multiple sites.
Manage service desk tickets via SysAid, prioritising and resolving them in a timely manner.
Maintain system performance and ensure all PCs/laptops are up to date with operating systems and application patches.
Support and install Mitel and Yealink telephony systems (training provided).
Provide basic support for CCTV systems, escalating complex issues to third parties.
Support photocopiers and printers, including third-party liaison for repairs.
Source and manage hardware and consumables in collaboration with the Digital Services Asset Team.
Offer technical instruction and advice to end-users tailored to their skill level.
Maintain asset registers and perform hardware audits and security checks.
Attend regular team and project meetings.
Ensure adherence to all Cygnet Healthcare policies and IT protocols.

Required Skills and Experience

Minimum 3 years' experience supporting users in a large corporate IT environment.
Strong working knowledge of Windows 10 & 11 operating systems.
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint 2016/365).
Experience with installing and supporting secure network printers and telephony systems.
Basic knowledge of LAN/WAN and patching in comms cabinets.
Familiarity with Service Desk tools and remote access software.
Excellent communication, customer service, and problem-solving skills.
Full UK driving licence and willingness to travel.

Desirable Skills and Qualifications

Level 2 IT qualification or equivalent.
CompTIA A+/N+, Microsoft Certifications, or ITIL Foundation.
Knowledge of IP addressing and subnets.
Experience supporting Android and iOS mobile devices.
Mental health or deaf awareness.
Understanding of the Data Protection Act and confidentiality in healthcare.

Evidence of Success

Consistently punctual with strong time management.
High standards of customer service and positive feedback.
Accurate logging and resolution of support tickets within SLAs.
Adherence to service desk procedures and documentation standards.

Why Cygnet? We’ll offer you…

An opening to undertake further learning with our excellent apprenticeship scheme
Expert supervision & support
Health Cash plan
Enhanced maternity pay: 8 weeks full Pay, 18 weeks half Pay (Inclusive of SMP) followed by 13 weeks SMP.
24 hours free GP support line
Free life assurance cover
Free eye tests
Car lease discounts
Discounted gym membership
Free mortgage broker and Insurance cover
Pension scheme
Employee NHS – discount savings & “Cycle to Work” scheme
Smart Health Toolkit- Providing you with Fitness Programmes, Nutrition consultation and Health checks

Ready to make a positive change? Please click on the ‘apply now’ link below or send your CV to LenaStreet@cygnethealth.co.uk

Due to limits on sponsorship allocations, we are not currently in a position to offer sponsorship to new candidates for these roles, this remains under review.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

kelsey

support

Recognised for

Hard Work

Recognised by

Kelsey has taken her role as a key worker with great responsibility, she has ensured her resident has new clothing, kept up to date on family birthday, planning personal trips and building strong relationships with her key workers mum. she has made a real difference in her key workers life.

Aashia

Support Worker

Recognised for

Hard Work

Recognised by

After a recent environmental audit, Aashia has gone out of her way to ensure that all areas improve with cleanliness and making sure the home looks more homely. Aashia has put in hours worth of cleaning when she has the time to do this. Thank you Aashia.

Eve

Acting team leader/ Support worker

Recognised for

Positivity

Recognised by

On Monday the 3rd of march 2025, Eve was supporting an Individual DW.
She understood that the individual rarely gets involved in outdoor activities . Eve helped engage DW into a new walking activity in the garden which was interactive by touching objects along the way and following routes , it helped bring fun and exercise into DW’s regime.

Emily

Acting Team Leader

Recognised for

Hard Work

Recognised by

After a recent environmental audit, Emily has gone out of her way to ensure that all areas improve with cleanliness and making sure the home looks more homely. Emily has put in hours worth of cleaning when she has the time to do this. Thank you Emily.

Khurram

Support Worker

Recognised for

Support

Recognised by

A member of the community came to Longfield searching for her parcels, they were located at a neighbouring house. The parcels were too heavy for her to carry. Khurram took the initiative to assist the lady in carrying them to her house.

Ruth

Recognised for

Support

Recognised by

Ruth has been amazing today.
As a trainer the motorway was closed so I was 30 minutes late to the training i was running.
As soon as I walked in Ruth helped with making sure that the group had everything they needed. even finding some people who had gone to the wrong place.
With Ruth’s help i managed to get back on track with the course. thanks

Stephen

Support Worker

Recognised for

Fun

Recognised by

Stephen has taken a resident on holiday who is having a hard time currently to try and lighten his mood and ensure he is completing meaningful activities and explore new opportunities.

Jamie

Hospital Manager

Recognised for

Growth

Recognised by

I want to express my gratitude for Jamie’s outstanding collaboration & his success has created a positive impact on his colleagues. Jamie has demonstrated positive growth in his leadership, & his willingness to support his colleagues has created a harmonious work environment! Keep Growing! Keep Shining!

Emma

Ward Manager

Recognised for

Fun

Recognised by

Emma often goes above and beyond to make work fun for all staff, she has a strong passion for boosting morale and often hosts events and BBQ’s for our staff, and patients – which always get positive feedback.
I would like for Emma to be recognised for all the effort she puts into this.
Thank you Emma for being amazing.

Elizabeth

support worker

Recognised for

Hard Work

Recognised by

Liz joined the service about six month ago and it’s like she has been with us for ages. Her dedication, support and engagement with the residents is very admirable. She is very pro-active, always looking for ways to improve the residents wellbeing. She has also been able to cover team leaders shifts that is how good and hard working she is!.