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Service Manager

Stoke on Trent, ST11 9JG
Up to £40,000pa DOE
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This vacancy has expired.

About the role

Overview

Stoke on Trent, ST11 9JG
Full Time
Up to £40,000pa DOE
22 May 2025

We are looking for a passionate, focused and experienced Registered Manager to join us at Cygnet Glyn House, situated in the bustling residential area of Blythe Bridge, Stoke-on-Trent.

Glyn House supports individuals aged 18+ with autism, learning disabilities and complex behavioural support needs. We provide specialist care and support which is tailored to individual needs, promoting independence and community integration.

The service can also offer specialist care for those individuals who are on their care pathway from children’s to adult services and also young adults who require tailored support to meet their needs.

At Cygnet you’ll have the chance to make a real impact on clients and their families. It's a challenging role with excellent career prospects, and you'll reap the rewards of empowering others with your focus on high quality of care. Your focus on enabling patient recovery in a compassionate setting will help us achieve our goals – and yours.

The Opportunity…

  • Reporting directly to the Regional Manager, our Home Managers are responsible for providing strong and effective leadership to the onsite team in order to ensure the integrity of all functions within the service, to include; Clinical, Finance, HR, Recruitment and Support Services. You will be responsible for the overall day to day running and strategic direction of the service.
  • To be compliant with CQC / regulatory requirements and to ensure all clinical, budgetary, regulatory and service development targets are met. You will also implement risk assessment, risk management and embed clinical governance within the service.
  • To be responsible for the provision of a high-quality service, both in respect of client care and employee engagement.
  • Ensure effective bed management and coordination of referrals and assessments of service user’s in conjunction with the Clinical Team / Deputy Manager.
  • In this role, you will also lead on appropriate investigations (as required), participate in audit requirements and ensure all group policies and procedures are adhered to. Reviewing and developing potential opportunities for improved quality and commercial growth is also a key requirement.

You will have…

  • Minimum 2 years managerial experience of leading a team 
  • QCF Level 5 
  • The ability to work as part of a team; lead by example, manage performance effectively and use own initiative
  • Experience of working to CQC guidelines, relevant legislation and professional regulations
  • Experience undertaking investigations and/or the ability to manage complaints appropriately and in a confidential manner
  • Desirable: Qualifications in Leadership & Management / Health & Social Care

Why Cygnet? We’ll offer you…

  • An opening to undertake further learning with our excellent apprenticeship scheme
  • Expert supervision & support
  • Free Health Cash plan
  • 24 hours free GP support line
  • Free life assurance cover
  • Free eye tests
  • Car lease discounts
  • Discounted gym membership
  • Free mortgage broker and Insurance cover
  • Pension scheme
  • Employee NHS – discount savings & “Cycle to Work” scheme
  • Smart Health Toolkit- Providing you with Fitness Programmes, Nutrition consultation and Health checks

Ready to make a positive change? Please click on the ‘apply now’ link below.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Benefits & Rewards

Group pension icon

Group Pension

We’ll look after you beyond Cygnet by helping you save for your future with a pension scheme. Cygnet provides a monthly contribution into your pot for every month you actively pay in.

Gym membership benefit icon

Discounted Gym Membership

Cygnet encourages the culture of wellbeing and improving work-life balance and as a result, we are offering Gym discounts. The discounts are across more than 3,000 gyms across the UK. Ranging from the big chains to the small independents – your nearest gym in the scheme won’t be far away!

maternity icon

Enhanced Maternity

In addition to statutory pay, Cygnet provides enhanced maternity pay.

Employee referral icon

Employee Referral Scheme

Do you know other people who would be well suited to working at Cygnet in a Nurse, Doctor, Occupational Therapist, Psychologist or Care & Support Worker role?

Recommend them for potential cash rewards!

Plan your commute

Glyn House

Stoke on Trent
West Midlands
ST11 9JG
Open in maps
Stories from our staff
Quote marks
Tortoise
Cygnet have been amazing with the supervision and support from my manager. They helped me identify my skill set to work on my strengths and weaknesses.
study
Cygnet recognised my study achievements at the Staff Achievement Awards where I was a finalist for learner of the year
develop
At Cygnet I have been able to develop and grow while learning new skills

88% of staff enjoy working for Cygnet

At Cygnet, you’ll work in incredible, inspiring teams and enjoy satisfying careers with plenty of opportunities to grow

enjoy
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90% of staff said access to training has helped them in their role

No matter what your role is, we invest in your learning and development to help you achieve your career aspirations.

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Colleague to colleague endorsements

Support endorsement icon

Beverley

Team Leader
Recognised for
Support
Recognised by

Langdale House have recently started transition work with an individual who will be moving into our home. Bev was happy to support Langdale by being involved in the transition and feeding back relevant information which has supported managers to build up a comprehensive care plan prior to admission to Langdale.

Support endorsement icon

Mercy

Night Support Worker
Recognised for
Support
Recognised by

Langdale House have recently started transition work with an individual who will be moving into our home. Mercy was happy to support Langdale by being involved in the transition and feeding back relevant information which has supported managers to build up a comprehensive care plan prior to admission to Langdale.

Resilience endorsement icon

Idris

Night Senior
Recognised for
Resilience
Recognised by

The work in service can sometimes go on forever at night, but not while Mr. Idris is working. He usually approaches each task with concentration and a sense of humour, and he never gives up until he ensures that it is finished. Mr. Idris frequently eases his coworkers with funny jokes and enjoys bringing them along. Weldone Mr Idris.

Support endorsement icon

Eziaku

Night Support Worker
Recognised for
Support
Recognised by

Langdale House have recently started transition work with an individual who will be moving into our home. Ezi was happy to support Langdale by being involved in the transition and feeding back relevant information which has supported managers to build up a comprehensive care plan prior to admission to Langdale.

Support endorsement icon

Steven

ATL
Recognised for
Support
Recognised by

Langdale House have recently started transition work with an individual who will be moving into our home. Steve was happy to support Langdale by being involved in the transition and feeding back relevant information which has supported managers to build up a comprehensive care plan prior to admission to Langdale.

Support endorsement icon

Victoria

ATL
Recognised for
Support
Recognised by

Langdale House have recently started transition work with an individual who will be moving into our home. Tori was happy to support Langdale by being involved in the transition and feeding back relevant information which has supported managers to build up a comprehensive care plan prior to admission to Langdale.

Hard Work endorsement icon

Enite

Senior Support Worker
Recognised for
Hard Work
Recognised by

The Outwood Night Team- We have had shifts consistently available due to being unable to recruit to them for a variety of reasons. Over the last year this team have worked so hard to ensure that the shifts are covered, they work together to ensure consistency for the residents as well as to support each other. Their hard work has meant that we very rarely run short and we always can meet the needs of the residents. They are a great team and a great support to the effective running of the service.

Support endorsement icon

Robert

support worker
Recognised for
Support
Recognised by

Robert supported an individual to hospital following a significant head injury, he remained calm and ensured the individual received medical attention

Hard Work endorsement icon

Pamela

support worker
Recognised for
Hard Work
Recognised by

Pam has gone above and beyond to support the service over the past 2 months. The service is currently dealing with a shortage of team leaders, during this time Pam has offered to support with shift leading & medication administration, this support has been invaluable to the service and has ensured the service is staffed safely, avoiding agency use

Communication endorsement icon

Catherine

Nurse
Recognised for
Communication
Recognised by

Catherine is an exceptional nurse with outstanding clinical and, especially, communication skills. She clearly and compassionately explain complex medical information, fostering trust and easing anxiety in patients and families. Their strong communication also promotes a positive and collaborative work environment.

Click here to apply for a life changing career

Arrow graphic

Benefits & Rewards

Group pension icon

Group Pension

We’ll look after you beyond Cygnet by helping you save for your future with a pension scheme. Cygnet provides a monthly contribution into your pot for every month you actively pay in.

Gym membership benefit icon

Discounted Gym Membership

Cygnet encourages the culture of wellbeing and improving work-life balance and as a result, we are offering Gym discounts. The discounts are across more than 3,000 gyms across the UK. Ranging from the big chains to the small independents – your nearest gym in the scheme won’t be far away!

maternity icon

Enhanced Maternity

In addition to statutory pay, Cygnet provides enhanced maternity pay.

Employee referral icon

Employee Referral Scheme

Do you know other people who would be well suited to working at Cygnet in a Nurse, Doctor, Occupational Therapist, Psychologist or Care & Support Worker role?

Recommend them for potential cash rewards!

Plan your commute

Glyn House

Stoke on Trent
West Midlands
ST11 9JG
Open in maps
Stories from our staff
Quote marks
Tortoise
Cygnet have been amazing with the supervision and support from my manager. They helped me identify my skill set to work on my strengths and weaknesses.
study
Cygnet recognised my study achievements at the Staff Achievement Awards where I was a finalist for learner of the year
develop
At Cygnet I have been able to develop and grow while learning new skills

88% of staff enjoy working for Cygnet

At Cygnet, you’ll work in incredible, inspiring teams and enjoy satisfying careers with plenty of opportunities to grow

enjoy
Arrow graphic

90% of staff said access to training has helped them in their role

No matter what your role is, we invest in your learning and development to help you achieve your career aspirations.

Arrow graphic

Colleague to colleague endorsements

Support endorsement icon

Beverley

Team Leader
Recognised for
Support
Recognised by

Langdale House have recently started transition work with an individual who will be moving into our home. Bev was happy to support Langdale by being involved in the transition and feeding back relevant information which has supported managers to build up a comprehensive care plan prior to admission to Langdale.

Support endorsement icon

Mercy

Night Support Worker
Recognised for
Support
Recognised by

Langdale House have recently started transition work with an individual who will be moving into our home. Mercy was happy to support Langdale by being involved in the transition and feeding back relevant information which has supported managers to build up a comprehensive care plan prior to admission to Langdale.

Resilience endorsement icon

Idris

Night Senior
Recognised for
Resilience
Recognised by

The work in service can sometimes go on forever at night, but not while Mr. Idris is working. He usually approaches each task with concentration and a sense of humour, and he never gives up until he ensures that it is finished. Mr. Idris frequently eases his coworkers with funny jokes and enjoys bringing them along. Weldone Mr Idris.

Support endorsement icon

Eziaku

Night Support Worker
Recognised for
Support
Recognised by

Langdale House have recently started transition work with an individual who will be moving into our home. Ezi was happy to support Langdale by being involved in the transition and feeding back relevant information which has supported managers to build up a comprehensive care plan prior to admission to Langdale.

Support endorsement icon

Steven

ATL
Recognised for
Support
Recognised by

Langdale House have recently started transition work with an individual who will be moving into our home. Steve was happy to support Langdale by being involved in the transition and feeding back relevant information which has supported managers to build up a comprehensive care plan prior to admission to Langdale.

Support endorsement icon

Victoria

ATL
Recognised for
Support
Recognised by

Langdale House have recently started transition work with an individual who will be moving into our home. Tori was happy to support Langdale by being involved in the transition and feeding back relevant information which has supported managers to build up a comprehensive care plan prior to admission to Langdale.

Hard Work endorsement icon

Enite

Senior Support Worker
Recognised for
Hard Work
Recognised by

The Outwood Night Team- We have had shifts consistently available due to being unable to recruit to them for a variety of reasons. Over the last year this team have worked so hard to ensure that the shifts are covered, they work together to ensure consistency for the residents as well as to support each other. Their hard work has meant that we very rarely run short and we always can meet the needs of the residents. They are a great team and a great support to the effective running of the service.

Support endorsement icon

Robert

support worker
Recognised for
Support
Recognised by

Robert supported an individual to hospital following a significant head injury, he remained calm and ensured the individual received medical attention

Hard Work endorsement icon

Pamela

support worker
Recognised for
Hard Work
Recognised by

Pam has gone above and beyond to support the service over the past 2 months. The service is currently dealing with a shortage of team leaders, during this time Pam has offered to support with shift leading & medication administration, this support has been invaluable to the service and has ensured the service is staffed safely, avoiding agency use

Communication endorsement icon

Catherine

Nurse
Recognised for
Communication
Recognised by

Catherine is an exceptional nurse with outstanding clinical and, especially, communication skills. She clearly and compassionately explain complex medical information, fostering trust and easing anxiety in patients and families. Their strong communication also promotes a positive and collaborative work environment.

Click here to apply for a life changing career

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Speculative candidates or CVs sent to Cygnet by recruitment agencies/headhunters will be treated as a “free of charge” gesture. For further clarification, email recruitment@cygnethealth.co.uk
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