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Credit Controller

Kent, TN15 7RS
£28,000 to £33,000 per year (DOE)
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This vacancy has expired.

About the role

Overview

Kent, TN15 7RS
Full Time
£28,000 to £33,000 per year (DOE)
1 May 2025

We are looking for a Credit Controller to join our team at Cygnet Nepicar House, Sevenoaks, Kent. 

Cygnet was established in 1988. Since then we have developed a wide range of health and social care services for young people and adults with mental health needs, acquired brain injuries, eating disorders, autism and learning disabilities within the UK.

This is an exciting role within the Credit Control team ensuring all revenue is collected in a timely fashion and dealing with the associated queries that come up.

Summary of Responsibilities

  • Chasing debt by phone and email, own set of accounts to chase – covering NHS funders and local authorities. Proven ability to communicate clearly and to create good relationships with funders.
  • Dealing with a high level of sometimes complex queries
  • Raising credit note requests and working closely with the billing team
  • Ability to work towards target and to be able to identify debt issues
  • Good eye for reconciliation and analysis of large groups of data

Our ideal candidate will have…

  • Experienced in volume work
  • Experience in working on large accounts (from £5mil+)
  • Billing experience
  • Able to prioritise workload to meet targets 
  • Good communication skills 
  • Able to work as part of a team and on thier own initiave 

Why Cygnet? We’ll offer you…

  • An opening to undertake further learning with our excellent apprenticeship scheme
  • Expert supervision & support
  • Employee referral scheme
  • Free Health Cash plan
  • 24 hours free GP support line
  • Free life assurance cover
  • Free eye tests
  • Car lease discounts
  • Discounted gym membership
  • Free mortgage broker and Insurance cover
  • Pension scheme
  • Employee NHS – discount savings & “Cycle to Work” scheme
  • Smart Health Toolkit- Providing you with Fitness Programmes, Nutrition consultation and Health checks

Due to limits on sponsorship allocations, we are not currently in a position to offer sponsorship to new candidates for these roles, this remains under review.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Benefits & Rewards

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Group Pension

We’ll look after you beyond Cygnet by helping you save for your future with a pension scheme. Cygnet provides a monthly contribution into your pot for every month you actively pay in.

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Discounted Gym Membership

Cygnet encourages the culture of wellbeing and improving work-life balance and as a result, we are offering Gym discounts. The discounts are across more than 3,000 gyms across the UK. Ranging from the big chains to the small independents – your nearest gym in the scheme won’t be far away!

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Free Life Assurance Cover

Cygnet provides a Group Life assurance scheme which pays out a lump sum benefit to your family or next of kin in the event of your death whilst employed by Cygnet.

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Free Mortgage Broker & Insurance Cover

Cygnet understands that buying a home is probably the biggest and most important financial decision for most of us. As a result we have partnered with L&C to offer free mortgage advice, free insurance cover and receive a voucher on completion of your mortgage

Plan your commute

Cygnet Head Office

Kent
London & South East
TN15 7RS
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Our application process

Application Submission
01
Step 1

Application Submission

Your application is received and reviewed by our recruitment team.
Automated Confirmation
02
Step 2

Automated Confirmation

You’ll receive an automated email confirming receipt of your application.
Application Review
03
Step 3

Application Review

We carefully review applications, considering factors like visa status, location, and experience.
Initial Screening
04
Step 4

Initial Screening

If your application is suitable, you’ll be contacted by the recruiter to arrange a telephone screening call.
Interview
05
Step 5

Interview

If you meet the screening criteria, you’ll be invited for an interview, which normally takes place in person at the site you’re applying to.
Feedback and Offer
06
Step 6

Feedback and Offer

Following the interview, you’ll receive feedback, and if successful, a verbal job offer that will be followed up with a written job offer and onboarding information.

Support for Your Job Application

From refining your CV to preparing for your interview, our free career resources give you the tools and advice you need to feel confident at every stage.
Stories from our staff
Quote marks
Tortoise
Cygnet have been amazing with the supervision and support from my manager. They helped me identify my skill set to work on my strengths and weaknesses.
study
Cygnet recognised my study achievements at the Staff Achievement Awards where I was a finalist for learner of the year
develop
At Cygnet I have been able to develop and grow while learning new skills

88% of staff enjoy working for Cygnet

At Cygnet, you’ll work in incredible, inspiring teams and enjoy satisfying careers with plenty of opportunities to grow

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90% of staff said access to training has helped them in their role

No matter what your role is, we invest in your learning and development to help you achieve your career aspirations.

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Colleague to colleague endorsements

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Zachari

Support Worker
Recognised for
Support

Zachari recently supported a service user to visit home for the first time in sixteen years, which is an amazing achievement. It took lots of gentle persistent and encouragement but much to the amazement of his family the service user finally visited home and now plans to visit every other week.

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Akwasi

Support Worker
Recognised for
Passion

Akwasi strives hard to always make sure that residents are happy and settled. He always engage lots of residents, his knowledge on makaton signs makes it more easier and nice to communicate with the residents who are non verbal. I therefore nominate him as he has got passion for the job and should keep it up.

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Alice

Service Manager
Recognised for
Hard Work

It was one of our residents birthday yesterday. Alice organised a fantastic celebration. She invited residents from other services, arranged party foods, drinks, brought in an ice cream van and a bouncy castle. Everything was well planned and ran smoothly. A big thank you to Alice for her dedication and hard work and for making the day so special

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Tracy

Support Worker
Recognised for
Support

Tracy supported a service user who was very unwell, staying with him at hospital and ensuring she was with him in the days following his recovery as a familiar face and source of comfort. Tracy has shown commitment and dedication to the service and service users and will always advocate for anyone she feels is not being heard or recognised.

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Zaynah

Administrator
Recognised for
Support

I would like to nominate Zaynah for her exceptional support and dedication. During a colleagues unforeseen absence, Zaynah stepped up without hesitation taking on additional responsibilities to support the team. Her positive attitude and willingness to go above and beyond made a significant difference during this time. Thank you Zaynah! 🙂

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Zendor

Ward Manager
Recognised for
Passion

Sunrise ward did not have a ward manager for a period of 8 months. In this time, Zendor acted up as the ward manager. He excelled in the manager role, and was praised by staff and service-users throughout this time for his dedication, care and willingness to go above and beyond. The ward would not have been able to function without him.

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Gaynor

Administrator
Recognised for
Support

Yesterday was one of our residents birthday party, Gaynor went above and beyond by taking extra time to help with preparing the party food and ensuring that everwhere was clean and tidy while managing her busy workloads in the office. Her dedication and support made a big difference and it didn’t go unnoticed.
Thank you Gaynor.

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Emma

Support Worker
Recognised for
Passion

Emma is extremely passionate about service users quality of life and their participation in meaningful activities.
She recently organised a day out for 3 service users and their staff to Harewood House. They enjoyed a walk in the house grounds and round the deer park, followed by a pub tea.
Throughly enjoyed by all.

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Tolulope

Support Worker HC
Recognised for
Communication

I would like to nominate Tolu because of his good communication with residents. There was a day i supported a resident with Tolu. The resident was non verbal and he was unsettled as well. Tolu used his makaton skills and calm tone to communicate with the residents as the resident became settled.

Hard Work endorsement icon

Omoshola

Senior Support Worker/Team Leader HC
Recognised for
Hard Work

I would like to Nominate Omoshola for her amazing work and help to the nursing team when short staffed. Thank you so much Omoshola, just wanted you to know that I appreciate you so much. You’re the best senior we have, continue being you and keep up the good work. You deserve this award.

Click here to apply for a life changing career

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Speculative candidates or CVs sent to Cygnet by recruitment agencies/headhunters will be treated as a “free of charge” gesture. For further clarification, email recruitment@cygnethealth.co.uk
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