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Ward Clerk

Newcastle-under-Lyme, ST7 4JA
£25,050 per year
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About the role

Overview

Newcastle-under-Lyme, ST7 4JA
Full Time
£25,050 per year
27 February 2025

We are looking for a friendly, professional Ward Clerk with a passion for making a difference to others.

You’ll be working Monday to Friday, 9am to 5pm, at Cygnet Hospital Kidsgrove, helping ensure the smooth and safe management of our care.

Cygnet Hospital Kidsgrove is our new hospital for women in Staffordshire. The service will be opening circa May 2025. With this in mind, please note that start dates will likely be from April. 

There will be two wards at the hospital; a 20 bed Acute service for women and an 11 bed Highly Specialised Personality Disorder Rehabilitation service.

Crocus Ward will provide a safe and stabilising environment for women who are experiencing an acute episode of mental illness and require an emergency admission. Burleigh Ward will provide specialised support for women with a personality disorder and other complex needs.


Your day-to-day…

  • Assist clinical staff in ward administration
  • Ensuring accurate recording & circulation of information
  • File all patient case notes & conduct regular audits to ensure all paperwork is up to date
  • Complete all ward filing in line with Cygnet policies
  • Answer telephone, cover reception & undertake other administrative duties as required
  • Ensure that reports are submitted on time & that care plans are accurate & up to date
  • Liaise with medical secretaries to ensure timely submission of reports

Why Cygnet? We’ll offer you…

  • Strong career progression opportunities
  • Expert supervision & support
  • Pension scheme
  • “Cycle to work” scheme & employee discount saving

You are…

  • Experienced in administration in a fast-paced hospital environment
  • Organised, diligent & can strictly adhere to processes & procedures
  • Knowledgeable of mental health & patient confidentiality issues
  • Skilled at inputting, pulling & analysing data using Microsoft Excel
  • Proficient in Microsoft Word, PowerPoint, etc
  • An excellent verbal & written communicator with strong interpersonal skills
  • Able to swiftly solve problems & work under pressure without compromising quality 

Successful candidates will be required to undergo an enhanced DBS check.

Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years. In this role you’ll have the chance to make a real impact on patients, service users & their families.

Benefits & Rewards

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Group Pension

We’ll look after you beyond Cygnet by helping you save for your future with a pension scheme. Cygnet provides a monthly contribution into your pot for every month you actively pay in.

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Discounted Gym Membership

Cygnet encourages the culture of wellbeing and improving work-life balance and as a result, we are offering Gym discounts. The discounts are across more than 3,000 gyms across the UK. Ranging from the big chains to the small independents – your nearest gym in the scheme won’t be far away!

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Enhanced Maternity

In addition to statutory pay, Cygnet provides enhanced maternity pay.

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Employee Referral Scheme

Do you know other people who would be well suited to working at Cygnet in a Nurse, Doctor, Occupational Therapist, Psychologist or Care & Support Worker role?

Recommend them for potential cash rewards!

Plan your commute

Cygnet Hospital Kidsgrove

Newcastle-under-Lyme
West Midlands
ST7 4JA
Stories from our staff
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Cygnet have been amazing with the supervision and support from my manager. They helped me identify my skill set to work on my strengths and weaknesses.
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Cygnet recognised my study achievements at the Staff Achievement Awards where I was a finalist for learner of the year
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At Cygnet I have been able to develop and grow while learning new skills

88% of staff enjoy working for Cygnet

At Cygnet, you’ll work in incredible, inspiring teams and enjoy satisfying careers with plenty of opportunities to grow

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90% of staff said access to training has helped them in their role

No matter what your role is, we invest in your learning and development to help you achieve your career aspirations.

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Colleague to colleague endorsements

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Katie

Service Manager
Recognised for
Hard Work
Recognised by

Since arriving at Norcott House this year ,Katie has has made many positive changes to the service. One to mention was supporting & planning for a SU to start to positively re access the community again which had ceased since the pandemic and felt to be an impossible task. Katie’s can do attitudes is always upbeat, positive and inspiring .

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Salina

Support Worker
Recognised for
Support
Recognised by

As the administrator for site, I do not have keys & a panic alarm when I am on site. After a staff meeting, I randomly tested the team to check response time for an alert that would not normally show – the basement meeting room. Along with x2 others, Salina responded within 20 seconds of the alarm being pulled. Well done Salina, excellent support!

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Nita

Support Worker
Recognised for
Support
Recognised by

As the administrator for site, I do not have keys & a panic alarm when I am on site. After a staff meeting, I randomly tested the team to check response time for an alert that would not normally show – the basement meeting room. Along with x2 others, Nita responded within 20 seconds of the alarm being pulled. Well done Nita, excellent support!

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Sai

Support worker
Recognised for
Communication
Recognised by

He is always great and enthusiastic with the patients. I overheard him asking the psychology team how best to communicate/start conversation’s with a patient. He’s always smiling and a great colleague to work alongside.

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Deborah

Senior Support Worker
Recognised for
Passion
Recognised by

Deborah is a night senior that has just been advised to go on light duties due to her current state. However, Deborah goes above and beyond to be punctual on shift, attend to all duties assigned cheerfully and give adequate support to the residents and staff members. She has been an exceptional Night senior and passionate about her job.

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Sally

Senior Nurse
Recognised for
Support
Recognised by

Sally is an excellent senior nurse; she is supportive, fun, motivated. She supported a service user to attend the Personality Disorder Conference, London; she encourage the service user onto a train from Nottingham, to use the London underground, escalators, etc. Sally kept the service user calm and contained ready for the presentation. Well done!

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James

Governance Coordinator
Recognised for
Passion
Recognised by

Having James as the Governance Coordinator at Cygnet Woking and Woking Lodge has streamlined our processes in ensuring the safety and quality of patient care. His hard work, meticulous attention to detail, and dedication to gathering crucial data and documentation spanning the Datix management and incident reporting is appreciated and admired.

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Tony Carrol

Support Worker
Recognised for
Fun
Recognised by

Tony has gone above and beyond to support one of the patients at the Views. He researches into their interests and makes fun activities relating to her interests, he plans fun outings and promotes positive engagement. Tony makes this patient laugh! Tony is a pleasure on shift and is caring to all staff and patients!

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Ugochukwu

Support Worker
Recognised for
Support
Recognised by

We have a service user that can be very reluctant to engage with household tasks. I noticed that the recycling bins were overflowing. Ugo successfully prompted the service user to help us with emptying the bins and then assist us maintaining hygiene standards by pointing out which areas we needed to clean. I’ve never seen this SU do this Well done!

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Neil

Security Lead
Recognised for
Support
Recognised by

Today there was some confusion about the venue at its been my first time there in years. Neil Crilly spent 15+ minutes helping me to feel comfortable at Cygnet Woking. He made sure that I had everything I needed to feel safe even arranging keys for me and a second ID badge so I could follow Woking systems. Honestly one of the best greetings I’v had

Click here to apply for a life changing career

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Speculative candidates or CVs sent to Cygnet by recruitment agencies/headhunters will be treated as a “free of charge” gesture. For further clarification, email recruitment@cygnethealth.co.uk
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