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The Systems Change Manager will play a key hands-on role in supporting the successful adoption of digital change across Cygnet’s healthcare services. Sitting within the Project Management Office (PMO) in the Digital Services team, this role will focus on practical change delivery across multiple concurrent programmes, working in fast-paced, evolving and often ambiguous environments.
This role is ideally suited to someone with experience in clinical, healthcare, or similarly regulated settings, who is comfortable operating within governance, safety and compliance constraints while still enabling progress and momentum. The postholder will work across clinical, operational and corporate systems and will be expected to pick up projects quickly and operate with minimal supervision, applying established change management methodologies in practice.
The Systems Change Manager will work closely with Project Managers, Business Analysts, Digital Services, Learning & Development (L&D), and frontline stakeholders to ensure that system implementations are supported by effective stakeholder engagement, change impact assessment, communications, training support and post-go-live reinforcement.
This is a delivery-focused role and forms a key part of the PMO change capability, supporting both clinical and non-clinical transformation initiatives.
Scope of Systems
The role will support change across a broad portfolio, including:
Key Responsibilities
Change Delivery & Adoption Support
Independently deliver core change management activities across multiple projects, including:
Stakeholder Engagement & Collaboration
Training Support & PMO–L&D Interface
Super Users (Project-Specific)
Post-Go-Live Support & Continuous Improvement
Health, Safety and Security:
All employees have a duty to report any accidents, complaints, defects in equipment, near misses and untoward incidents, following company procedures.
To ensure that Health and Safety legislation is complied with at all times, including COSHH, Workplace Risk Assessment and Control of Infection.
Company Values
Responsible for embodying, and encouraging in others, the Company Values, using the behaviours identified for each value as a basis for decision making and your behaviour.
Equal Opportunities
It is the responsibility of every person to act in ways that support equality and diversity. Equality and diversity is related to the actions and responsibilities of everyone. You are required to carry out your duties in line with the companies policies and procedures, including relevant legislation, to deliver and promote inclusion and equity in treatment of colleagues and those within our care and access to opportunity at work at all times.
Mandatory Training
Be aware of and undertake mandatory and other training requirements necessary for the successful and safe performance of your job, including relevant updates.
Any other duties necessary for the successful performance of the role.
Key Skills & Experience
Essential / Strongly Desired Experience
Skills & Attributes
Qualifications / Desirable
What We Offer
Please note: successful candidates will be required to undergo an enhanced DBS check.
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Mike and Vicky showed exceptional empathy during my mother’s loss, cancelling leave to manage team duties and shield me from pressures. They created grieving space with selfless teamwork and ongoing support— rue leadership beyond duty
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