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Lead Support

Derbyshire, DE55 3BJ
£12.00 per hour
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About the role

Overview

Derbyshire, DE55 3BJ
Full Time
£12.00 per hour
4 March 2025

We are currently recruiting for a Lead Support at The Sycamores.

The Sycamores is a four bed community rehabilitation (level 1) residential service for men that have been able to progress through the hospital pathway at rehabilitation and recovery hospitals.

The Sycamores provides a stimulating environment for four residents of informal status who are ready to start their journey to independent living following a period of hospital treatment.

The service empowers the residents to function to a higher therapeutic level with a careful reduction of staff interventions and clinical input. This gives people the freedom and independence to flourish and develop their skills. They are positively encouraged to seek vocational employment within the area.

Day to Day…

  • Responsible for the operational leadership of a service within a supported living setting.
  • Effectively to overlook a team to provide a high quality customer focused service, ensuring delivery of legislative and contractual performance requirements.

Main Duties and Responsibilites…
· To lead the services in the manager’s absence to provide a high quality, customer focused service and be a champion of Cygnet Service Style.
· Provide motivational leadership, mentoring and coaching to the team, to ensure clarity of direction, effective communication.
· Lead a team performance to deliver an outstanding service, by reviewing work outputs.
· Ensure that the service meets the high standard of support to our service users and the team as a whole.
· Ensure that the service is compliant with all Cygnet policies and procedures.
· Ensure that appropriate recording systems are adhered to and to monitor and report on service performance and compliance. Provide accurate reports to the manager as required.
· Overlooking Rota and staff placements in the 3 Bungalows.
· Apply ‘best practice’ and relevant legislation to service delivery; and promote an environment which is safe and of continuous improvement. Ensure that corrective action is taken as and when necessary and informing the manager.
· Ensure that the service complies with Health and Safety legislation.
· Develop and promote the highest levels of customer consultation and communication.
· Work as part of a team across the Main House and 3 Bungalows. Also to report any issues to the MDT.
· Report any complaints and anti-social behaviour issues to the Manager.
· Overlook the use of the company Vehicle for trips out /Appointments

Other Responsibilities…
· To understand your role in the organisation and to be accountable for your contribution to maximize profitability.
· To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way.
· Undertake personal development and training as necessary to keep up to date with legal, political, financial and other developments in the fields of Support and customer service.
· Any other relevant duties as required by the designated manager.

Knowledge, Skills and Experience…
Essential
· Experience of working
· Experience of working with vulnerable Clients
· Good communication and conflict resolution skills
· Organizational skills
· Flexible and responsive attitude
· To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems.
· Care Certificate
Desirable
· Formal care, support
· Experience of leading a team both in MH and ASD spectrum
· Working with agencies, producing and providing feedback for reports to management, risk assessments support plans, health and safety.

Benefits & Rewards

NHS Staff Discounts

Cygnet provides its staff with NHS discounts across a range of high street retailers. The discounts can be redeemed by showing your Cygnet ID badge. You can also get further discounts by registering your details with Health Service Discounts and Blue Light Card.

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On-site Benefits

Cygnet provides free meals and free on-site parking for employees at work.

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Cycle To Work Scheme

Cygnet will give you exclusive access to a range of benefits with our Cycle To Work scheme.

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Enhanced Maternity

In addition to statutory pay, Cygnet provides enhanced maternity pay.

Plan your commute

The Sycamores

Derbyshire
East Midlands
DE55 3BJ
Stories from our staff
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It's an absolute joy to work with the service users and to make a difference in their lives
The best part of my job is knowing that I can change somebody's life and make them feel happy
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We’re looking for naturally caring and compassionate people – so you can join one of our Care & Support teams without any previous experience on your CV

88% of staff enjoy working for Cygnet

At Cygnet, you’ll work in incredible, inspiring teams and enjoy satisfying careers with plenty of opportunities to grow

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90% of staff said access to training has helped them in their role

No matter what your role is, we invest in your learning and development to help you achieve your career aspirations.

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Colleague to colleague endorsements

Hard Work endorsement icon

Katie

Service Manager
Recognised for
Hard Work
Recognised by

Since arriving at Norcott House this year ,Katie has has made many positive changes to the service. One to mention was supporting & planning for a SU to start to positively re access the community again which had ceased since the pandemic and felt to be an impossible task. Katie’s can do attitudes is always upbeat, positive and inspiring .

Support endorsement icon

Salina

Support Worker
Recognised for
Support
Recognised by

As the administrator for site, I do not have keys & a panic alarm when I am on site. After a staff meeting, I randomly tested the team to check response time for an alert that would not normally show – the basement meeting room. Along with x2 others, Salina responded within 20 seconds of the alarm being pulled. Well done Salina, excellent support!

Support endorsement icon

Nita

Support Worker
Recognised for
Support
Recognised by

As the administrator for site, I do not have keys & a panic alarm when I am on site. After a staff meeting, I randomly tested the team to check response time for an alert that would not normally show – the basement meeting room. Along with x2 others, Nita responded within 20 seconds of the alarm being pulled. Well done Nita, excellent support!

Communication endorsement icon

Sai

Support worker
Recognised for
Communication
Recognised by

He is always great and enthusiastic with the patients. I overheard him asking the psychology team how best to communicate/start conversation’s with a patient. He’s always smiling and a great colleague to work alongside.

Passion endorsement icon

Deborah

Senior Support Worker
Recognised for
Passion
Recognised by

Deborah is a night senior that has just been advised to go on light duties due to her current state. However, Deborah goes above and beyond to be punctual on shift, attend to all duties assigned cheerfully and give adequate support to the residents and staff members. She has been an exceptional Night senior and passionate about her job.

Support endorsement icon

Sally

Senior Nurse
Recognised for
Support
Recognised by

Sally is an excellent senior nurse; she is supportive, fun, motivated. She supported a service user to attend the Personality Disorder Conference, London; she encourage the service user onto a train from Nottingham, to use the London underground, escalators, etc. Sally kept the service user calm and contained ready for the presentation. Well done!

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James

Governance Coordinator
Recognised for
Passion
Recognised by

Having James as the Governance Coordinator at Cygnet Woking and Woking Lodge has streamlined our processes in ensuring the safety and quality of patient care. His hard work, meticulous attention to detail, and dedication to gathering crucial data and documentation spanning the Datix management and incident reporting is appreciated and admired.

Fun endorsement icon

Tony Carrol

Support Worker
Recognised for
Fun
Recognised by

Tony has gone above and beyond to support one of the patients at the Views. He researches into their interests and makes fun activities relating to her interests, he plans fun outings and promotes positive engagement. Tony makes this patient laugh! Tony is a pleasure on shift and is caring to all staff and patients!

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Ugochukwu

Support Worker
Recognised for
Support
Recognised by

We have a service user that can be very reluctant to engage with household tasks. I noticed that the recycling bins were overflowing. Ugo successfully prompted the service user to help us with emptying the bins and then assist us maintaining hygiene standards by pointing out which areas we needed to clean. I’ve never seen this SU do this Well done!

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Neil

Security Lead
Recognised for
Support
Recognised by

Today there was some confusion about the venue at its been my first time there in years. Neil Crilly spent 15+ minutes helping me to feel comfortable at Cygnet Woking. He made sure that I had everything I needed to feel safe even arranging keys for me and a second ID badge so I could follow Woking systems. Honestly one of the best greetings I’v had

Click here to apply for a life changing career

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Speculative candidates or CVs sent to Cygnet by recruitment agencies/headhunters will be treated as a “free of charge” gesture. For further clarification, email recruitment@cygnethealth.co.uk
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